Kroger

Once I became vegan, Kroger was my go to grocery store for everything I needed. I even got to try new stuff like vegan bacon, vegan butter and cheese. I was excited to see so many options. Ice cream, mock meats, non dairy milks and frozen meals.
This was definitely the only reason I kept coming back. Customer service was lacking, but probably because there were young kids who were cashier’s. I barely got a hello at times. But I no longer live in Augusta, so I won’t need a Kroger ever again.

My wife generally has a good experience which is why she shops here. On this particular day there was a slight mishap and there was some spilled milk. My wife requested some help and was handed a role of paper towels. No big deal. She doesn’t have a problem helping clean up a mess. Now, I would have at least expected someone to help. Yeah… Not so much this time. My wife didn’t even get a «clean up on register two please». (Heck, that’s what I would have done if I was irritated by a customer making a mess at my register. Lol! That way everyone could stare at the register trying to see the crazy person that’s making a mess in the store) So then the cashier just casually continued ringing up items and the «courtesy» clerk casually wheels the cart around the mess AND my wife so he could put the bags in the cart. I know… Such a big help he was right? Okay. So she finishes cleaning up and pays then asks the cashier if there is a trash can behind her to put milky paper towels in. What did the cashier say? «No.» Not, «no but let me see if I can find one» or «here is a grocery bag you can put it in and I’ll take care of it» or «I have no clue let me find someone that does». Disappointing. Especially when she gets home and I have to hear about it.
I know it sucks to have to clean up after people but come on… What happened to hospitality and customer service.

Although this store has been upgraded quite well, they have rearrange over half the products. In the beginning it was somewhat difficult but the management placed «helpers» to combat most of the confusion. As I’m lukewarm on where everything is located, the notion still boggles me of a store moving your expanded natural market to 2 isles?.? Overall it it does have good sales, digital and paper coupons, fast and easy self checkout. It also doesn’t hurt it on the way home.

Sushi counter —
If you’re looking for a quick, clean, and tasty lunch, do what I do. Pop into the store and swing over to the sushi counter. There’s always an wide range of options to choose from and the soy sauce and chopsticks are conveniently placed in a basket on the side of the cooler. Grab a green tea while you’re there. I promise — it’s a quick in and out and it’s much better sushi than you’d expect from the grocery store. I’ve never been disappointed there. I generally do this between 1 to 3 times a week. Hope to bump into you there.

I really like this kroger as opposed to the ones on wrightsboro rd, which is closer to me, and on washington road by alexander drive, which is on my way home. This kroger has a gas station and a starbucks which are bonus’s. The parking lot is well laid out and you have a light that will help you get back onto columbia rd. The store is generally well stocked, save a day after a holiday which is understandable. The aisles are wide, the store cluter free, and above all the store feels really clean. I have had really good experiences with the employees that work the deli counter, the produce area and especially the seafood area as well. I can’t remember the name of the lady who works the seafood area but she is especially helpful. The other big bonus’s of this store is that it doesn’t feel overcrowded when it is busy and I feel safe going there even if it is later in the evening. The store also does a good job of placing «manager specials» in the same place each time so that you can look the sale items over without feeling like it is an easter egg hunt.