There aren’t a lot of options in this area to be sure, but this one is not a good one. Frankly I have never witnessed a more inappropriate, disrespectful and unprofessional office staff. As they are the first, and ONLY point of contact for the Doctor after your appointment, and in during times of distress, they are a great deterrent from proper care. As for the Doctor himself, to say that«we are from different generations» is an understatement. I certainly do not feel heard properly during my appointments.