Wells Fargo Bank

My go-​to bank. I’m always happy with the service I get here. One reviewer noted that there’s no drive-​thru, but there’s been a drive-​thru ever since I’ve lived in Auburn (10 years). It’s behind the main building. Convenient drive-​up ATM and also a walk-​up one next to the main building. I’m always happy with the service I get here. Everyone is willing to help.

This bank has no drive through. The inside smells like an old person’s death bed. They are slow as death also

Wells Fargo has been the worst bank to deal with. I have closed my business accounts due to them doubling credit card interest, and also having 5% credit card processing fees when they advertise 2.99%.
They also make me wait and see a manager to try to re-​sign me up for an account every time I come in to cash checks.
They are just a big hassle .
Not worth doing business with.

Worst. Bank. Ever. Even among all its government-​controlled bailout buddies. Wish I could give negative stars. Just the latest in a long history of poor service and ridiculous policies.
First of all, the people try to be nice. They really do. But, it’s hard to fake it when you know you work for slimeballs.
So, there I am, waiting in line (they always have a line) to cash a check drawn on WF. I had to come here because MY T.A.R.P. bank won’t allow me to deposit it there, even though they’re all related. This check us part of a series. I’ve cashed this exact amount from the exact same people written the exact same way FIVE times now. But today? Today the Napoleonic manager has a bug up his butt.
After waiting in line, showing two forms of ID, giving them my phone number and a thumb print, the clerk tells me she has to run it by the manager. She comes back and says I have to go wait for one of the service ppl.
I take all my paperwork and wait. Guy calls me to his little desk. Takes all the paperwork. Looks at the check made out to me. Asks me if I have a business license. I tell him that I have personal ID, in my name, just like on the check. He looks at that again, tells me he has to talk to the manager. The same manager that couldn’t help me at the counter?
Comes back, says they can’t cash the check unless I have a business license. Why would I carry my business license with me?
And why do I need a business license to cash or even deposit a check made out to my name? You know, me? The person in front of you with two forms of ID that match the name on the check?
His reply? «Well, have a good one.» Unbelievable.

great bank, love the branch people (not crazy about the 24 hour toll free people)
They offer great service and I take advantage of the direct deposit advance option.
on line banking is user friendly, Its nice to see all of my accounts on 1 page and transfer from any one to another is sweet. I transfer the kids allowance at the touch of a button and they used their debit card to spend it and I can see where they spent it and how much they spent on it! (the wife is a little more crafty but you can track it with the spending report)

i walk in… everyone says hi! the people are friendly. the branch is huuuuge! everyone is always willing to help.
from Janean who has a huge personality and always has a smile on her face no matter how hectic things can get. to Laura and her multilingual multitasking skills to (my personal favorite) Ceci… most gorgeous, most amazing, most helpful banker EVER.
not in need of banker assistance? go to Katie, Shaun, or Mike at the teller line. super speedy, friendly, and always willing to answer questions and if they don’t know the answer — they’ll find out for you!