Sundowner Trailers

Staff is very friendly and knowledgeable about the products they sell. Eric answered all my questions and took the time to make me feel comfortable in the purchase I was making. I would recommend Sundowner to all my friends.

Took my trailer in for repairs to Sundowner. The staff was very friendly and helpful. Was very pleased with the repairs to my trailer. I asked for a appraisal on my trailer and found the price for my trailer to be very fair. I would highly recommend Sundowner Trailers for trailer servicing and repairs.

I purchased an amazing fully loaded sundowner 3 horse from Craig this weekend and had an amazing experience. I emailed a week before about a new model that they were out of stock on but Craig called me and I walked through what I wanted — 3 horse gooseneck, extra tall and large front tack. He called me back with 3 options that they had in used — two of which had just come in and hadn’t even been posted to their website.
During the week as they finished detailing them the team sent me picture. We agreed that I would come in when they opened Saturday and pick from the three. Craig met me Saturday morning at 9 with a Latte from Starbucks and took me for a tour around the lot. We looked at the 3 used options and also a few new options that would fit the bill. After seeing all the inventory I decided to go with the sundowner.
I pulled a loan from my own trailer financing company and Craig was great about working with them. We got all the paperwork done in 20 minutes and then went back to the trailer to walk through a special configuration of the tack room that I wanted. He put 3 of his guys on it and told me to come back in a few hours.
When I got back to the dealership everything was exactly the way I had asked for it. We hooked it up to my truck and checked the electrical and adjusted the trailer to the truck.
My experience with Craig and team is the best I’ve ever had with a big purchase. They were kind, helpful, knowledgeable and honest. Not to mention had a great inventory on site.
Highly highly recommended!!!

The safety check, cosmetic service and some repairs done at Sundowner Trailers was wonderful. Tyson was personable and patient with my distractions by an 18-​month old toddler, and the provided work was great. Quick, thorough, reasonable and thoughtful. I appreciated some time and information given about new bumper-​pull trailers coming in, with a quote on my trailer as a trade-​in, and found the owners personable. What a relief to have professional service for a horse trailer within a reasonable distance. Thank you Sundowner.

What a great experience! We were looking to buy a trailer and truely believe to have made a few new friends in the process.
This company’s employees, Eric & Heidi are honest, quick, knowledgable, and sincere. We would recommend everyone to check out this dealership! We wish we had more money to make an excuse to buy another one just to see them and experience it all over again!
Our experience:
We purchased a definitely used 2001 featherlite trailer, we were a little discouraged as I had been emailing one of the sales reps, and much to my dislike the conversation ended with «just come in» prior to most of my questions being answered. You can see how this would be difficult as we live 4.5 hours away…
We were pleasantly greeted by a sales man, Eric, (later to find he is the only sales rep), and also the one I’d been having the email conversation with. He sincerely appologized for his curt ness and offered up his services if we had any questions.
We had already been pre-​approved by our bank which was a plus as they couldn’t finance us for this trailer being over 10 years old, much to my surprise (and later, slight delight) as we had not been informed of this and their was another the woman who had been there minutes prior to us looking at the same trailer, she had not been informed or had cash (thus our slight delight).
We spoke to Eric who told us all of the work that had been done, showed us documentation of everything since the trailer was in their possession, and was just overall an absolute delight! They adjusted the trailer to our trucks height and made all the slight adjustments for an easy ride home.
Obviously with a sale you’d expect everyone to be sincere and polite but you’d be surprised the attitude some people can give simply because they’ve already made their check for the month or, aren’t making enough profit to really go the distance. I truely believe this is not the case with this company. We had an absolute pleasure of an experience and will be sending much business their way!
Finally I’d like to say Eric & Heidi made or weekend! Their honesty and good customer service is second to none in our opinion, it was like working with family. We will be sending many family and friends to do business with these two specifically.

Having purchased a new but repossessed trailer from the parent company Sundowner of OK last June, we have dealt with this location a number of times. Their attention to detail in service is non-​existent. When we picked up the trailer initially last June, a safety inspection was supposed to have been done. I checked the lights anyway before leaving and found one rear brake light assembly non functional and two marker lights assemblies also broken along with service that was supposed to have been performed that was not done. This is basic safety and follow through. Yesterday I went to have four tires replaced under warranty due to sidewall cracking, which they did a great job getting me 4 new tires but while installing the tires they completely chewed up my aluminum rims. If you can’t do a job right don’t even attempt it! In addition they don’t even have a wheel balancing machine on site to balance large tire/​wheel assemblies. I also paid extra to have TPMS sensors installed in the 4 wheels and they screwed that up too. Lastly, I was told that the 4 wheels had been inflated to the maximum sidewall pressure of 95 psi, upon getting home and checking the pressures for good measure I found them at only 50 psi. That would have destroyed the tires in a short period had I not caught it. All in all, we will avoid this dealer at all costs in the future and would recommend other do as well.

My husband and I have bought two horse trailers here, and have also had our trailers serviced. Have always had a great experience!

Sundowner Experience
Over the years, I have purchased two new horse trailers and one new john deere tractor, spending just under $ 75,000. In late 2003, I ordered a custom Sundowner trailer. I was assured it would hold its value very well and was an excellent investment. In light of this, I took care of it. I waxed it 3 times per year (inside and out!), and made sure it was maintained properly.
In 2012, I was considering selling, as I am no longer showing. At that time, Craig stated he would ask 24k, sell 22k, then take commission. I reconsidered, as I still had four horses.
In.2013, now down to two horses, I decided to sell and downsize.
Craig stated he had been incorrect in the amounts he quoted me last year. He claimed he could not ask anywhere near 24k or sell for nearly as much as he thought. He said he would have to put money into it. Yes — it needed awning fabric and by law, new tires. (Any tires over 7 years by law are required to be replaced, according to him) Around $ 1,000 retail cost. (not sure what Sundowner’s cost was) The trailer didn’t have one scratch or dent anywhere. He said the models had changed, and my trailer was no longer in demand. Offered me 16,000 for the trailer.
I accepted their offer. I take full responsibility for accepting the offer. However:
Trailer is now listed on their website for 24,800.
I spoke with Eric (he called asking me to remove my Craigslist ad — no problem)
I brought up the conversation with Craig and the current list price. His answer? (paraphrased) «Well, we artificially inflate the prices so we can entice people to purchase new trailers. You know, look at this one and see what a new one will cost you for only a little more. Your trailer is dated, an old style. After a few months, we’ll lower the price. »
This causes me concern on two levels:
1. Which statement was true? That he couldn’t any longer ask 24,000 for the trailer? Apparently not, as the new price (touted as a great deal) is 24,800.
2. If I took my trailer to them to sell on commission, should I be concerned that they were actively re-​directing potential buyers to their new trailers?
According to their website ad, the trailer Eric is describing can’t possibly be the same one. You may judge for yourself: Their ad reads: (see their website under ‘pre-​owned’ — match vin)
2004 8 wide Sundowner 727 Sunlite 3H GN This trailer is LOADED! Fully lined and insulated tack room and horse compartment, Mangers on 3 stalls, ramp over double rear doors, awning, extra load lights, 2 speed jack, boot box, Hidden screen door, 19×53 window in long wall, mini blinds, A/​C, RV Battery and box, Fantastic Fan, bus windows on tail side, roof vents, rear ramp, dome lights, 30 amp service panel with shore power line, stud divider, and much more for only $ 24,800.00. Vin # 0569
So, how does this make me feel after spending so much over the years on new trailers and a tractor? How do I feel about sending so many potential buyers their way? I will purchase another custom Sundowner trailer at some point, but will be going out of state to do so. I no longer have any trust in Sundowner’s statements or assurances. They will no longer get any of my hard-​earned dollars, nor will I refer potential trailer/​tractor buyers to them.

Sundowner Trailers is a wonderful place to do business. I didn’t even buy my horse trailer from them, but they have found parts for it, repaired it and generally taken care of every need, and with a smile. What is even better, they are VERY reasonably priced. This last week, I purchased a hitch extension from them that was 25% lower than their competition, and they had it in stock. In this economy, price and attitude wins my business, and everyone at Sundowner is a winner, especially Steve and Craig in service and parts.

My husband and I stopped by yesterday on our way back home to Reno. We just wanted to check out their product and get pricing. When we explained what we wanted Eric was quick to tell us exactly where we could get the trailer we wanted (they don’t carry them). And even knowing that, he showed us a similar trailer that he carried and gave us advice on how to find the trailer we wanted. AND, today he called my husband and told him he found the trailer we’re looking for at Lowe’s! If we can do business with Sundowner we definitely will, but feel their owed a good review in any event. Thanks Eric!