Pet Palace

Former employee speaking: I would not recommend this place to a friend. That’s all I’ll say.

We have given Pet Palace numerous chances. The first 2 days our dog went to daycare, she came home with poop on her leg and stomach. Well, poop happens. However, when she came home and her eyes were swollen shut, that was the last straw.
Her face was covered in hives and no one noticed. I asked the girl who put on her harness and leash for pick up & she said «Oh gosh, that is awful I didn’t even notice!» It is impossible not to notice when a dog has one eye swollen shut and 20 welts on her face. I know there are many dogs there so it’s impossible for someone to have eyes on her all day, but with one on one attention like this, it should be noticed.
We asked to speak with the manager and instead got to speak with the worker in charge of her «area». She said «when I checked the water bowl in her kennel about 2 hours ago, she looked fine!» So not only do they not play outside, they are kept in a metal cage all day and given 1 hour of playtime a day.
Bottom line, if you’re paying money for this type of service just leave your dog at home in a cage for the same amount of attention they get at Pet Palace.

I dont honestly know how these people stay in business… have heard nothing but bad news and/​or horror stories about pet care… don’t use.

I’ve used this place before and was leery to go back because when I went the first time they refused to let me see the kennels where my dog would stay; I like to check for cleanliness etc… They would not let me, but they seemed nice and the front looked clean. I came back through town again on short notice so I called ahead to confirm availability and the hours I could drop him off. When I showed up they told me that their hours online are not accurate and that I’d have to wait until 4:00 in the afternoon to get him the next day. I had to drive 7 hours the next day so this wasn’t an option for me. I explained that I was in a tight spot, could they have one person meet me in the a.m. for a few minutes and offered to pay them 3x’s! The boarding fee for the inconvenience, but the owner refused. So much for southern hospitality! Got in touch with a local place called Kiesel Bark Boarding and they were amazing. I told them I sometimes travel odd hours and the owner offered his cell phone number saying he’d meet me after hours if I ever needed it.

DO NOT TAKE YOUR PET HERE! I entrusted my dog here for a weekend while I was out of town. When I picked her up on Sunday her right leg was broken. They neither took her to a vet or paid the 5000 vet bill. They refused to take blame for her pitiful condition I found my dog in when I picked her up. There is no telling how long she was in this agonizing pain b/​c I didn’t get a straight answer from any of the staff. They completely washed their hands of the entire situation,