Bailey’s Elm Dry Cleaners

I recently was cleaning closets and came across my daughter’s wedding dress from 14 years ago. She must have taken it off, put a plastic cover on it and hung it in there. It was an outdoor wedding, so when I took the plastic off the hem was really dirty. Wine had been spilled down the back, and front, and other stuff I couldn’t identify. Anyway I called a couple of places to clean it and they were like, no way! Called Elm cleaners and she said bring it in and we will see. I took it in thinking it probably couldn’t be saved. within an hour she called me and said she had done a test patch and it was coming out!!! The dress looked brand new when she was done, and I surprised my daughter with it! Thank you Elm Ave Dry Cleaners!

Very good cleaner!!! They have some day service!!! Quality is always perfect!
No complaints at all!!! Thank you for your hard work!

Elm dry cleaners helped Colfax High School out without any hesitation! We needed hangers for our coat check at Prom and when other cleaners in the area said no… They said YES! Thank you so much for your donation and giving back! We greatly appreciated it!

I will not be returning to Elm Cleaners in Auburn. I recently had my second bad experience. The first last Sept. I brought in a pair of pants to have a seam reinforced, and specifically said do not clean, these pants are washable. When I picked them up a week later (I live 30 mins. away) the seam had not been sewn but the pants had been cleaned! Mistakes happen… however when I recently brought in a lg. tablecoth to be cleaned I was not happy at pick up. I learned with this cleaner to ck. garment before leaving. Good thing! The tablecloth had dirt marks from the press all along the edges. They agreed to redo the tablecoth. When my husband brought it home I saw there were marks from the press that remained AND it was very poorly pressed. I take it to the cleaners for a crisp ironing job. This for 2 trips and 25 dollars! No thanks!

Ive used this place several times and they have always been on time and have done a good job.

I really want to like this place, but alterations have been incorrect, clothing lost, and no apologies. Having to take my business elsewhere.

I’ve been going here for years and they have taken very good care of me and my clothes!!! they are always very good about getting my clothes done on time and the quality is good!!! Nishi, one of the owners is very nice and will always help in any way she can, getting clothes done sooner if needed, making sure buttons are replaced etc… So I would definitely recommend Elm Dry Cleaners to anyone!!!
And they are a «Green» business and very friendly!!!

Terrible service. I dropped clothes off in September. They lost my boyfriends suit pants, that was a specialty pair. They told us that they had believed they had gone home with someone else, and to give them a week to find it. A week went by, no phone call. So I called a few days later, turns out the guy who they thought had them was out of town and they were still waiting. Sorry. they’ll call me as soon as possible. Cool. Great. So I wait for another week, when they said he’d be back and they could call and find out. He doesn’t have the pants. Surprise. They said they would check with someone else. Cool. Great. Another week goes by. Nothing. They also did call my mom’s house several times that week, AFTER I had given them my phone number 3 times. I finally go in, she explains that the pants are lost and they are very sorry. Awesome. So a month and a half after I drop the clothes off you realize you lost the pants. No kidding. Best they can do is reimburse us for the pants. Great, we bought them a year and a half ago and don’t have the receipt. They are part of a pinstripe suit we bought and it’s not a common suit so we’ll have to buy my boyfriend a whole new suit now. We spent about $ 250 total, but only asked for $ 100 for the pants. Seems fair, especially since we don’t have a receipt. The gal said she’d have to have her manager approve it, and he won’t be back for a week. So another week goes by. I call a few days after that, and she said she’s taking care of it and still waiting for her boss to approve it, that he would really like a receipt but understands. I explain AGAIN, we don’t have the receipt and I am being VERY patient. She said she’d call me a week later to let me know when I can come pick up the check. It’s now been 2 ½ weeks since I have spoken to anyone from there. I have been so busy with work I haven’t had a moment to call. I called today and the phone just rang, and rang, and rang, and rang… cool. It’s been 3 months now. No pants. No money. I am beyond furious. I will call tomorrow, and the day after Christmas if I can’t get a hold of anyone. This situation is beyond ridiculous and I refuse to go here, refer this place or have anything to do with it after this.