Talk A Lot Wireless- MetroPCS

Sell me a phone/​car charger and using it less than a year — if the cord doesn’t work, replace it for free and don’t replace it with a bad cord then expect me to pay for it.

Bought a Kyocera phone from manager «Sammy» today for $ 49. experience seemed fine. Stopped at store because the sign outside said «Metro PCS.» However visited another Metro PCS same day to get another accessory and found we had been overcharged $ 20 by Sammy for the phone. Also, he adds about $ 10 more to accessories. Called & asked Sammy for the refund, hoping it was a misunderstanding. He said he would not credit but offer a store credit. He indicated he was a non-​corporate store and could charge whatever he wanted. We were told by the «other store» that Metro PCS sends pricing to all stores and all stores (corporate vs. franchise) should charge the same prices. We also found this phone online for $ 29. «Store #2» indicated prices went down mid November on the phone purchased. Sammy failed to post these new Metro PCS prices. Called MetroPCS for help and spoke to a female who spoke broken english (sounded like she was in Asia) & told us to call the store for help! Good news: Metro PCS has great monthly prices if you don’t need all the bells & whistles. However, there is almost no customer support. Also — check multiple stores & online prices before buying a phone. We also learned this store is legally known as Talk-​a-​lot; they are a dealer for Metro PCS. Therefore, at a loss at this point as to which company provides tech support. Confused & frustrated as they are advertising Metro PCS with significant outdoor building store signage yet they don’t honor Metro PCS pricing — unethical.