Coastal Cab

My wife, limited to a wheelchair and I being disabled travel using Coastal Cab whenever possible. I’ve got the numbers of 10 of their drivers and have spoken to the manager and owner on a couple of occasions.
No taxi service is perfect, but they are the BEST in Jacksonville, when it comes to Medicaid transportation. There is a 90 minute window for pickup from home (Coastal Cab rarely leaves me waiting for long.) and 60 minute pickup from medical providers. (They are often waiting for me as soon as I am finished!)
Neither the wife nor I have ever had poor service from their drivers or their dispatch staff.
Other cab companies could learn much from them.
And for those who do receive less than acceptable service please call their management; who I am sure will address the problem.

Well, now I have finally realized (after using them 3x) why they have such horrible reviews. Rude customer service would be my #1 complaint. #2 they have now gotten our «reservation» wrong twice. Wrong time pick up, wrong name under the reservation #3 when you think of a cab, you think of a CAB, not an old car. #4 I would hope that the person driving would be able to at least understand what I’m saying when I talk to them.
I called and was told «he’s already there», which was 15 minutes before our scheduled time… GREAT! So, I went out to let him know our guests would be out shortly, but nobody was there. I called and Cindy said «yeah, HERE could mean around the corner, down the street,…he’s there. You have a 4pm pick up right?» Me: «yes, however,…» couldn’t finish my sentence because she kept interrupting me to remind me we have a 4pm pick up. Finally, I said «I’m calling because you said he was already here and I didn’t see him, so I was worried that maybe he was at the wrong location, so I just wanted to double check». Her reply «You have a 4pm pick up, right? So, he’s there. Somewhere… do you want him to come now, he’s been there since 1pm» Ummm… what???
Wow…just wow. Any recommendations on a good taxi/​cab company in the area? NOT UBER. Thanks because this one is now crossed off my list!

I called them and the driver was there in 10 mins… that’s good. It was a minivan and I made the mistake of sitting in the front seat with the guy. Apparently, they have their own vehicle at home and he jumped right in his and picked me up… well, they guy was gnarly, stinky, and hard to sit next to! I had to keep the window open with the AC just to breathe!
Also, it seemed a bit expensive compared to past cab rides that I’ve taken locally. Anyway, I guess you can’t expect your cabbie to be high on the personal hygene scale, but this dude was super crusty!

Just got back from deployment, excited to visit family. I reserved a cab last night for a pick up on base at 0450. He showed up at 0530. I missed my flight. Extra 7 hours of travel time after re routing flight.

I don’t know why I’m an idiot and keep using this service. I ask for simple cab rides, less than two miles long. They wait an hour then they might show up… I’ve been late to a lot of functions. Just lost a customer. I’d rather walk then rely on the the most unreliable cab service. I’d definitely get there a lot faster that way…

I would urge you to find alternate transportation– particularly f you are going to the J’ville airport. The driver was 20 min late — knew we were going to the airport — and yes stopped for gas on the way.
The vehicle was not maintained to a particularly good standard and there was a fierce wobbling on the right side of the car at certain speeds — which was most of the way to the airport
Death defying, unpleasant trip
Driver was nice but geesh!

I ordered a cab through this service and instead got luxury ride from a true professional. Etienne John was well dressed and his Chrysler 300 was immaculate! He offered me a water for the ride and proved to be a wonderful travel companion for my 45 minute drive to the airport. If you are looking for a great deal on what equates to Limo service, request him by name. As a member of the Armed Forces I travel quite often, and never have I had service like today. According to his business card, you can get reservations via his email (
). I recommend you give him a shot! I am not a big Unilocal person, but anything I can do to hep this man succeed is worth a post.

If I could rate a zero I would. I used this cab company exclusively the three days I was in town then my last cab ride during my trip I was told a cab would arrive over and over for the course of an hour to take my group back to the base. Long story short the woman on the phone Kat lied repeatedly then threatened and fabricated that she was a prior military captain and would have us arrested when I asked to have the can compensated for a 5 minute ride. Absolute joke of a company with the most disrespectful dispatch ever. I will d y very best to ensure they never get business again.

I called the company back when the cab was 10 minutes late. Lady answered the phone, asked me to hold and hung up on my me. I called back and she said he was on the way. They were 15 minutes late picking me up for an airport run. Then he had to stop for gas! The van was filthy, seats broken, reeked of cigarettes. Never again, a disgrace to our city for visitors.

Took a chance and got the worst cab of my life. the 25-​year-​old town car reeks of cigarettes and was filthy. my wife and I now smell like cigarettes. Our driver Brad was very nice but could not make up for the lack of decent surroundings. I will never use them again.

This company was purchased by a larger company about 3 weeks ago, and since then, their dispatching has been awful! We have waited on hold for up to 10 minutes, hung up on, etc. I’d recommend using Yellow Cab until they can get their stuff figured out.

Don’t use this company!!! We were scammed! We had a large group and used 2 vans to go 2 miles, they charged us $ 3 per person, 11 people total. On the return to the condo, we had an alternate cab driver and one of the original drivers who drove us to our destination. The alternate driver charged only $ 6 total for the return trip, and ran his meter that reflected the $ 6 charge!!! We got scammed out of over $ 40!!!

We were quoted a price of $ 45 from the airport to Neptune Beach. The quality of the cab left left our adult daughter wondering if it would run long enough to make the trip. The driver put the trip on a meter instead of the flat rate, took a ridiculous route to get to our address, and charged $ 53. We tried to use a local beaches company and were very disappointed. We will never call them again.

We spent one night in Jacksonville preparing to board our sons Navy Carrier the next morning. When we checked in with the USO at the airport we were recommended to call Coastal Cab for our taxi and that they had a special rate of 30.00 for a ride to the pier. I called and spoke to a dispatcher, set a pick-​up time, quoted a 30.00 fare, and was told not to go with any other cab company because they would scam us on the price…
Usually complaints are geared toward the driving but it wasn’t the driving that was the issue, it was the condition of the vehicle. When I stepped into the van I was assaulted by the stench of stale cigarette smoke, grimy windows, an undefinable odor and general filth all around. Even the fabric covering the interior ceiling was more grey than beige. If I hadn’t been so anxious to get to the pier I would have refused the ride. We took off and I couldn’t find one end of the seat belt and was afraid to touch/​explore too far into the seats. Oh, and that undefinable odor? I quickly realized it was urine.
It was awful. AND, we paid 45.00 for the privilege and not what we were quoted. Between my husband and I we have traveled to many foreign countries including Mexico, China and Africa and never have we encountered anything as unsanitary and gross as this cab. Yuck.

Do not use this company! We called 2 days in advance for 2 vans. When they finally showed up 2 hours late with only one van, our party could not even fit! I will never use again!

I live in Chicago but come down to Jacksonville Beach/​Ponte Vedra often. Coastal Cab is our go to for getting around the area and playing the great role of sober driver. They’re always on time and very courteous. I highly recommend them.