Wizard Electronics

Leaving myself a note here to remind me never to do business with these guys again!
Never, never, never!

I was in search of a place to repair a turn table. They had an online coupon and so even though their cost to assess the repair was a little higher, I thought I’d go there because I could use the discount on the repair.
I had no idea what was wrong with my turn table.
It would have been very easy for them to charge me the $ 75 to assess, and then tell me it wasn’t worth fixing, but instead they took the make model and searched and told me I was better off buying a working model on line than to pay to fix this one and I could probably sell mine to others for parts.
I appreciated their honesty.
Probably why they are in business 40 years later even though they are not in the easiest to find location… down in an industrial park.

There are better repair shops in this city. Unfortunately this is the one that spends the most on advertising and they’re in bed with the major retailers. Look for other repair shops if you want better service and quality of work. They will hire anyone to repair equipment. There is a good chance that the person working on your stuff has very little experience.

Wow this place has gone down hill. In the past; I have had many repairs done by these guys and although it can be expensive they have always done good work. I have always dropped off my stuff and paid the bench fee; then received a call to tell me what was wrong and how much it was to fix before they ordered parts. Previously, I have always had the repairs done in a timely manner.
NOT THE CASE ANYMORE!!! THIS PLACE IS TERRIBLE!!!
They have had a piece of my gear for 3 months. I have called 5 or 6 times over this time to be told the technician is not there but he will call me back. I have never received a call from them. Every time I call it is like I have never called before. From my own persistence I have been able to find out they have ordered the part for the speaker; but cannot tell me how much it will cost, when it will get here, when it will be done. The technician is NEVER there to answer anything and the guy that answers the phone just tells you they will call you back which they never will. He has told me twice that he will find out all this info for me and have the tech call me back; then I call back a few weeks later and we start from scratch. «um, well, it looks like we ordered the part», yeah, no s#*t 2 ½ months ago. I have seen 2 of the parts they «ordered» sell on e-​bay since, for about the same price as their bench fee. I can solder 2 wires to a speaker so I am about to go pick up my speaker and fix it myself. WHAT A WASTE OF TIME AND MONEY. If you take anything to this place you are asking for problems.

These guys really know what they are talking about but beware, there is no such thing as getting an estimate. Me and my friend on two separate occasions took stuff to them and asked for an estimate before they fixed it and both times they called back and said come pay for your stuff it’s fixed. The parts were really cheap but they charged $ 170 per hour in labor. They do a great job but beware.

I went here because they are listed as a service agent for Mackie speakers. One of mine was on the blink and I didn’t buy the «service plan» from Guitar Center when I purchased them. The long haired ponytail baby-​boomer at the front was cool and he assured me that they would honor the warranty on the speakers. However, I should have read the fine print before leavin’ my equipment with them. They charge $ 65 to just plug the equipment in and look or listen. That is about all the guy did to my speaker. It just so happens that when he did, the speaker was miraculously working! Go figure… it seems that there is some defect in the speaker itself that was not «defecting» when they looked at it. But despite not doing any work on the speaker, those suckers still charged me $ 65 bucks! Admittedly, I am salty and the quality of their work may be very good… when they actually do some work beyond plugging in a speaker. Just for kicks, as I was paying, the portly secretary quipped that I should have purchased the Guitar Center service plan… not cool.
If you go there, you should be aware of this charge and know that your warranty likely will not cover it. I say go somewhere else with more customer friendly and transparent policies. I’m sure lots of places beat the Wiz…½ star.