Windstream Datacenter

Terrible. Lots of outages and expensive

We are just now ending our contract with Windstream internet and voice. They are horrible!!! The only reason we even used them is because they purchased the company we were doing business with. Customer service is non existant. We have had telephone outages repeatedly. I wish there was a way to give them negative stars.

Our company has worked with Windstream Internet Service Provider for a few years now. The attractive introductory price points and convenience seemed like a win for us so we worked with them since they were the original ISP at the location when we began the business.
Since then, we have had several outages to which they’ve given us the run around of having to take up the issue with AT&T (not our ISP there) since the main lines belonged to them, getting bounced around b/​w clueless customer service reps, and a ton of blame shifting. Each instance (5 i can think of) the outage left our business without internet for several days at a time. We discovered that the most common problem was their network misconfiguring our IP structure which left our network crippled and of which they block any access to the IP configuration settings from the customer which would allow us to troubleshoot the problem ourselves. The process of getting a competent tech representative who could fix the problem took several days of being transferred around b/​w incompetent lower tier reps (which drove me nuts). I kept asking for them to please check the IP structure and to look into their notes b/​c similar problems had been reported previously and occurred several times prior, which they insisted was not the problem and that it was most likely a hardware issue on our end. Turns out, they were wrong every single time, and in the end they discovered that for some reason unbeknownst to them our IP configuration inside their server kept resetting to a default IP structure which would then misconfigure with our server and leave us without Internet, many times for days at a time. Their compensation for down time is pathetic and they do a horrible job at appeasing the irate customer.
In laymen terms, their technical representative are severely under trained and they are unable to properly diagnose problems with their own network and then try to pass the blame onto their customer or AT&T or some other scapegoat. This spells disaster, trouble, and headaches for the consumer who has to wait for them to figure out what’s REALLY going on and diagnose problems in a timely manner.
Long story short, this is not a company I would recommend to anybody as their random outages can seriously cripple a company who depends on Internet for proper flow of their daily operations.
F– and I would give them 0 stars if I could.