West End – Main Center

Worse of the worst, I hate to rate this business so poorly but the lobby is full of loud mouth kids whom the staff doesn’t even pay attention to or try to quiet them down. The staff is not knowledgeable when it comes to any insurance outside of Medicaid. Complete waste of time to come to this practice. Do yourself a favor a find a better facility to take care of your Healthcare needs.

Absolute worst service I have ever received. I called ahead to see if they took walk ins and they said that they were taking walk ins from 2:00 — 3:30. I arrived at 1:55, signed in and waited approximately an hour before the patient administrator took me back. I then went down to internal medicine and waited another half hour for them to take down my symptoms (dizziness, nausea, diarrhea, blood coming out of my ear), take my vitals, and then tell me that the doctor probably would turn me down because my symptoms didn’t warrant a walk in. They sent me back to the waiting room and then called me to the desk to tell me that they wouldn’t take me as a walk in and that I would have to make an appointment for another day. Everyone in the office was exceptionally rude. I had just changed insurance and this was supposed to be my new primary doctor. I WILL NEVER GO BACK THERE AGAIN! Dirty, rude, and completely unprofessional.

CS is PITIFUL.
They ALWAYS overbook and they’re slow. Had an appt. still waited, from the waiting room as well as the patient room {once my name was finally called …

When it come to Urgent Care Centers, you seem to think that the term URGENT will have some meaning. Maybe I have a misunderstanding on what differs an urgent care center from a medical center.
From the time I walked in this location, I started feeling like this was going to not be my idea of competent medical care.
Upon entering, the intake person asked me first about paying and went into giving me the spill on how the sliding fees are determined. I was interested in that, but you’d think the intake person would be smiling and asking you how you are, but hey since you are a walk-​in at a Medical Center, maybe they think they already know how you are.
So after telling me that I needed my last four paycheck stubs to have my fee determined, I headed back home to grab those and hope for a more pleasant greeting when I returned.
Well, I got home, and since my employer no longer provides us our paycheck stubs, we are required to print them off the company’s intranet, I had only printed out one from this month and one from about two pay periods ago.
I returned with the two I had, and was greeted by yet another intake person who didn’t smile or question my well-​being either.
She advised me that since I only had two check stubs and they weren’t back to back pay periods that she could only approve me for 30 days worth of medical care for $ 30. I still don’t get it. I mean, who cares about the next 30 days, when Im tryin to see the doctor today.
That was just to bee seen by the doctor and did not include blood, or lab work. I was then sent to the waiting room where they had a show on where all of the speakers were bashing the President. Now, call me crazy, but that just what I DON’T want to watch when Im sick, a tv show with lots of negative energy associated with it. Says what you want about OBAMA, but he is the president of this great country and I think the most unpatriotic thing you can do is attack him. You may not agree with him… well I wont get political… but again, please do away with tv shows that promote negative energy in medical center waiting rooms.
So after about 20 mins a triage person comes out and gets my vitals, after seeing my blood pressure she sent me back to the waiting room while she consulted the doctor.
Five minutes later she calls me back out to say, that they think I’m having a heart attack, and that I can either have someone come and take me to the emergency room or she can call an EMS to take me. I replied to her that I didn’t have the time or insurance that an emergency room visit would take and she replied well if «you drop dead, insurance or money wont be much of a concern to you». Ha.
Maybe she was right, but you’d think medical personnel would have a much better way to express it.
Please LORD bless me with an insurance card, so I don’t have to go back.