US Post Office

Just called a few minutes ago to ask why my packages are being marked as «Delivered» online, but aren’t there when I get home. A woman answered, in a very nasty tone, that my mail carrier hasn’t changed, so she has no idea where my packages are… because this is clearly my problem, and my fault.
She told me to call back tomorrow (Saturday) at 8AM to ask for a Mr. Ewing, my neighborhood’s mail carrier. I asked if Mr. Ewing had a first name, and she snapped: «NO. It’s JUST Mr. Ewing!» and raised her voice to me again when I asked if I could submit a complaint and/​or talk to a supervisor, saying I had to call the USPS national customer service line. She seems nice :)
Luckily Amazon is taking responsibility for replacing these items, because when I called USPS’ customer service line, the wait time was about 20 – 30 minutes.

You know what… I don’t even know where to begin with this post office and I don’t never seem to have a problem when I show up and have to do or take care of business there but here’s my issue this is about the third time that I’ve ordered things from other venues to have delivered to my house and this f*** ass post office states that it has delivered these items in my mailbox to me. Maybe it’s just me or maybe my apartment complex has a person with the same damn name is mine but I know good and he’ll well I didn’t receive at least three of my packages that I ordered however they report that they have delivered it in my mailbox which is a b******* lie. I am going up there tomorrow morning and file the biggest complaint and I want a cashier’s check cut for my deliveries because I don’t know who my post person is but they are some b*******. I don’t know who else has to deal with this post office or the delivery people that they may have or if they’ve been experiencing the same problems as I have but it’s either one of two things going on that deliver and ship to my house and people are still in it or they still in it themselves or they put it in somebody else’s box and talking about they delivered it to me however whichever thing they have done none of it is acceptable this is absolutely outrageous when you can’t even get your own damn mail.

Jose is very friendly and a joy to see. However, Jerome is the rudest person I’ve ever met serving the public. Honestly, how long can USPS keep someone the entire neighborhood hates in front of the customers? I dread going in there every time he’s at the counter. At Christmas he was in a worse mood than usual — he yelled at me to scan my card, not use the chip slot in the card reader. I told him that I don’t need that shit and if he EVER yells at me again he’ll be more than sorry. He told me that «if I want good service, I need to be a good customer».
I handed him my stop-​mail card one day instead of Jose and not only did they not stop my mail when I went out of town, but they stopped it AFTER I got back and held it for 6 days. I handed him my package one day and he literally dropped it from elbow level into the bin on the floor. PLEASE PLEASE PLEASE USPS, get rid of this guy! We already pay more and more for less and less… do we have to deal with a rude, lazy, miserable person every day as well???

Worst customer service. The guy at the front counter has no customer relations skills at all. Computer has been down for over 15 minutes now and we’re all standing here staring at the wall. He says there’s nothing to be done and we just have to wait for the whole entire USPS system to reload. Taking my business to UPS.

We should all give thanks for our service men on deployment and after all it is the Holidays. Went to this post office with a care package for a sailor and my customs form and the very unfriendly man at the counter took my box stamped my customs forms never game me a copy nor attached it to the box just put it in a draw without even as much a thanks or have a nice day. Turns out my son will not receive his Holiday package all because the postal service customer service employee did not know how to do his job! Had to open a formal complaint after going in the next morning to address this problem and having him tell me I never needed a customs form…, Hate to tell him No customs forms … no delivery! Rude does not describe this man! Take my advice and go out of your way to another post office!

Worst location eva! One of the guys is nice but the other one is rude as hell. Can you say no home training. I’ve reported him but the supervisor is a joke. Started using the EAV location and love them.

Robyn and Yolanda in the delivery department went out of their way to help me locate missing mail today (without a tracking number). I am blown away by their kindness and willingness to help me considering my special circumstances. They seriously made my day because anyone I spoke with at different locations were definitely not willing to help. Thank you so much you lovely ladies. Good karma is coming your way.

One word. Awful. Had nothing but problems getting my packages. Think they have it out for a few of us by looking at the reviews! The competence level can’t possibly be lower, there are three options for delivering my mail 1) mailbox (open, but in mail, shut) 2) a lock box (open, put in mail, shut, put key in my mail box) 3) front porch (how simple is that one??). Most times lately they’ve chosen neither of the above, though tracking will say «Delivered/​At Mailbox» or «Delivered/​Front Porch». Nah, nada, nothing doin. Empty. For goodness sakes I don’t know what the heck they’re doing and don’t they know either. Utterly disgusted and wish I could be a carrier from elsewhere.

Ratchet AF! Rude, uncaring, no customer service skills. Gift cards stolen by employees out of inside mail boxes… Gift cards mailed to FL… Redeemed in ATL! deplorable!!!

If I could rate no stars I would. I usually don’t file complaints unless it’s serious. This issue has been going on for a month, where USPS has been claiming no one was home.
I shop online a lot, and in this month alone, I’ve had over 10 packages come in. For each package, I sign up to have delivery and tracking information sent via SMS.
The postman will come right up to my door, and leave a pink slip without even knocking, then walk away. I’ve seen him do this to my neighbor. Twenty minutes later, I get the text that the delivery was unsuccessful, and I check outside my door. Sure enough, there’s a pink slip. Of course I sign it and tape it to my door, then reschedule for delivery online, but it’s so annoying having to wait a whole day for my package. Especially if it’s Saturday.
I feel like I have to camp outside my front door waiting for the mail man, because they like to play ding-​dong ditch. Over half the times I’m expecting a delivery, I am home and awake and I never hear anything. But when I do, I hear a faint single knock. I practically break an ankle running to the door, and in the 5 seconds it takes me to get from my room to the front door in my apartment, they’re gone!
I even tried leaving hand written notes on my door instructing them to leave my package. Sometimes they would, then all of a sudden they stopped.
After this going on for almost two months, one day I caught up with the post man, and asked for several «Sorry We Missed You» peach slips to avoid this. I signed the pink slip and tapped it to my door the night before the package was supposed to arrive to me. No package was left, or peach slip, instead I got a text saying, the front of my door was «insecure»…
I’m not sure what this even means! There are two options for the package to be left at my apartment: my patio and my front door. And the front door is closest. I’m also not worried about theft because I live in the far back of the apartments, and am known with all my neighbors.
In the past, when packages need to be left, it’s in front of my door, so I have no idea why it’s insecure all of a sudden.
I have contacted my local post office, endured the annoying automated system to contact USPS customer service. I don’t know what to do about this anymore.
I’m so MAD and irritated with them. ugh

I have lived in the area for three years, and a few times a year, I must ship a package. Shocker – each visit is a god*damn disaster. Twenty questions about what is in a package (just open it if you don’t believe me. let’s stop wasting time), random prices that change with each visit… It is easier to use the post office in my old town when I visit.
My first trip, I tried to purchase a money order, but the amount was over what my bank allowed, so I had to call the bank for approval. NO ONE else was in line. I pulled out my phone to make a call, and the African America guy behind the counter lost it, saying I could not use my phone in the PO. So I stood in the lobby, as he watched me call… I hope he got off on this.
Later visits, he sees me and says, «Oh here comes trouble. Make sure your phone is in ya pocket.» I would love to respond, «F**k off. I am a teacher and understand phones are a nuisance in public settings, but I was asked to call my bank…» Logic fail.
The bald white guy with the endless supply of snack is also to be avoided. «what’s in the envelope?» «Uhhh, a letter, a check, an application, a card… does it matter?»
Also, half the parking lot is handicap spaces!!!

Jose is always helpful and friendly at this Post Office. The other guy… Not so much! The last time I was in this post office, he had a bag of cookies on his counter and was grumbling to customers about how he wasn’t getting any time to eat them. His attitude and service are always terrible and he seems to think that he is doing the customers a huge favor by doing his job at great personal inconvenience to him. This post office frequently opens late although you can hear workers talking in the back, that is when they even bother to unlock the door. With service like this, its no wonder the USPS is struggling.

Just like anyone else, I dread going to the post office. But, when I must, this is my location. It’s never busy and convenient. I actually have one location that is slightly closer but I choose this one instead. Despite some of the other reviews complaining about customer service, I have had good experiences. The 2 guys in there I usually see are friendly and say hello when I come in even if I am not in their line. If I come in with a box, «Do you need help with anything?» as I am over in the corner digging around for the priority mail label. It isn’t the cleanest and the location is old and needs some updating, but it gets the job done.

This place is the worst. I actually drive over to the Decatur PO to avoid using this PO. I recently did a change of address, I moved one mile away, same zip same PO. I entered a Change of Address — here I am 16 days out (12 Biz Days) out and still no mail. I went down to the PO to see if my mail was there, they said no, they sent it to Tampa for the Change of Address sticker and then sooner or later it will come back. He repeated about 5 times that it takes 7 – 10 BUSINESS DAYS, like I didn’t understand what that meant. I kept explaining that it has been TWELVE business days. The response — well there’s nothing you can do about it but wait, it will come sooner or later, there is no one you can call in Tampa and we don’t have your mail here. So… my bills and packages sit… somewhere in the southeast and I wait with no clue as to when I will get my mail. I am seriously considering getting a UPS PO Box and giving up on the idea of mail delivered to my home. It’s no wonder the USPS is going out of business… they’re HORRIBLE

I already have had it with USPS and I continue to have negative experiences each and every god-​forsaken time I have to visit the interior of one of their poorly-​managed locations.
Even when I just needed to walk in and drop off a package with the label already taped to the box and ready for shipping, (I learned to use my own tape from a perviously terrible experience at another locations) they still manage a way to spew their venomous «customer service.» You’d think I had asked the guy at the counter for volatile chemicals or for the cash register in front of him with his non-​verbals and eventual response to my question. «Just put it there. THANKS.» Not to mention his assumptive and drill sergeant demeanor with the other poor customers in line.
The search continues. Is there a friendly USPS location still left in the world?

The bald guy is so nasty and so rude. Won’t answer any questions without an attitude. Doesn’t greet anyone as they walk in. Terrible customer service. Clerk: 30 on my receipt.

ONE employee is bringing this location down fast.
Two years ago, this was my main post office for a home business and the people that worked there were amazing. I’ve gone a couple times since I’ve moved from that area and all the times I’ve gone were mind boggling. Before writing this review, I saw others have experienced the same thing with the same person.
The heavy set African American employee at the front desk stands up along the side of his cubicle on his smart phone. He never looks up until you’ve stood in front of his desk for a good minute. After finally looking in my direction, he grabs my package or envelope without making eye contact and continues to skip all security questions that all post office employees are trained and hired to perform. Today, I stopped by and asked if he had tape so that I could reseal my address sticker on my package, and he said it’s for sale and that they don’t give away tape. I asked again if he had any open tape to spare me a couple inches because I’ve never had an issue with sealing envelopes with tape they’ve had behind the counter and he said «nope, its for sale». I said thanks and turned to walk out the door and head across town to get to a professional US Post Office and I overheard the people that were behind me asking how long he had been working there and he said one year.
It boggles my mind that he was ever even hired and is still employed there. His vibe, his energy, his facial expressions, his body language, his tone, and his gestures all scream that he couldn’t care any less for any customers existence or his own existence as an employee. He’s let the laid back job go to his head and shows it through his laziness and sarcastic attitude. I almost want to recommend whomever is reading this to take a little visit to this location and witness the same mind boggling experience which will take place in seconds after arriving.
I am willing to continue driving out of my way to go to a post office that knows what they’re doing.

I got a PO Box here at my husband’s suggestion since our mail in East Atlanta is being stolen from our box & he said it was safer than the EAV Office, and easier to navigate than the L5P’s Office. So, I did. I’ve never lived in a city where the post office locks the doors to the box area when the business office is closed, so I was surprised when I left out on a cold, rainy Saturday morning to retrieve a vital piece of mail that hadn’t made it on Friday. I felt so stupid pulling on the door. Also, every other PO I’ve done business with had the box mail delivered by 9 am. This place doesn’t place it until 11 am (or near), if then. I don’t necessarily find the employees any slower or less friendly than any other PO I’ve been to, though that’s not saying much for the postal service. The parking situation is always tight. Overall, a typical post office experience.

I agree with D.K. Don’t even think of rolling up in there at 4:55, or he’ll lock the doors on you and say they’re closed.

The new African American guy working at this post office location is a lazy asshole. He refuses to do anything but the minimum of his job. When I asked to use my USPS iPhone app to scan the tracking code he has JUST printed and affixed to the package I was sending, he said, «You aren’t allowed to take a photo of mail.» He doesn’t get it, and he makes up postal rules. He acts like you’re interrupting his entire day of sitting on his ass and eating his lunch by coming in and doing normal USPS business. I use this location all the time because it is close to my office, and the previous employees there have always been more than courteous and glad to help — hell, even chatty and nice. But the new guy there sucks. It’s a pitty, too, cause I have always really enjoyed this location. Avoid.