Twist ‘n’ Scoot

I’m scooter shopping currently and visited last weekend for a test drive. Bill was super and patiently answered all my questions.

Worked with owner Bill to get my daughter her first scooter. She loves it! In Georgia you can ride a 50cc at 15, with a learners permit. Bill was informative and helpful but not pushy. Brought scooter back for 500 mile maintenance and he had me out of there in a little over an hour. Nice guy, great service. Thanks guys!

I emailed them about getting some work done on my poorly running scooter. I had an idea of what the problem was and asked for an estimate on that particular service. I got a response that said $ 60 + install time, but they wanted to diagnose it to be sure. Sounded reasonable so I took it in. The guy working that day (I later found out his name is Bill), told me it sounded like a clogged carb, but if it was the fuel pump, as I asked about, it should «only take his guy about a half an hour. He’s done those a hundred times.» At this point, I didn’t even know what they charged for labor, but even if it was $ 100/​hr, I was ok.
I called three days later to find out if it was ready. He said that they had to order the fuel pump, so give it about a week. It seemed like a long time, but oh well. I called a week later to check in and was told that they had gotten the part a couple days ago but it arrived broken, so they ordered a new one. At this point I was pretty mad. I understand the part broken wasn’t their fault, but not calling me when it happened was bad. This meant scrambling to figure out my commute for another week.
Got a call 4 days later that the part was in and ready to go. I had them email me the invoice. It was twice what I was told it would cost. Bill wasn’t there, and the girl who said she’s «just the counter girl» told me to take it up with the mechanic. My problem, again, was bad communication. If anyone had called me and said there were some recommended parts (filter & valve) to change while they had it apart, and that the labor was going to be triple the estimated time I was told, I would have told them no because I wasn’t okay paying $ 250 for the service, but they just went ahead and did it. The mechanic said it’s common practice for a scooter that’s dropped off to them to just do their thing without okaying the work. After a civil but not friendly discussion with the mechanic, I had him remove the part and put the old pump back in. To his credit, the mechanic kept his cool and neither of us raised his voice, though neither was happy, and he had it switched back in under a half an hour.
Based on this service debacle I have a hard time recommending them to anyone.

The people who work here are really helpful and super sweet. I went inside a few months ago when I was looking to buy my first scooter. I warned Lauren, the woman helping me, that I wasn’t ready to purchase. She still was more than willing to answer all my questions and even gave me her business card to email her if I thought of anything else. She was again really helpful when I emailed her a few weeks later. I bought a used Genuine Buddy on her advice. And I love it!
I more recently brought my scooter in because it wasn’t running. I actually got there too early and the owner was there. He was really nice and willing to check it out before they opened. I filled out the paperwork and they got it working just a few hours later! Will definitely be back for all my scooter related needs as long as I’m in Atlanta.

Just moved to Atlanta from Asia and couldn’t believe my eyes when I saw my favorite Taiwan scooter in the window. Bill was fantastic helping me get my Georgia plates and registration. He walked it down 3 times to the DMV. Excellent service and very knowledgable guy. Free tank of gas too. TAS rocks. Highly recommended

Was finally able to make it in to their new shop and WOW what an upgrade! Way more space, more gear, more accessories. Stoked to have finally been able to check it out.
I’ve been a customer of Twist n Scoot for about 5 years now (yowza…has it really been that long??) and have always found them to be super helpful and have great customer service. I bought my first ever scooter here (a used Buddy 50cc), and when it got stolen (due to my own negligence in not locking it up… learned my lesson!) I financed a new Buddy 125. They helped make the process totally seamless and I couldn’t have been happier.
They’ve always been there when I had any questions (even when they were dumb questions… like, really dumb) and have had a lot of patience with me (re: dumb questions, ha). Since my scooter has always been my only mode of transportation I have always really appreciated their honest and earnest advice/​opinions.

They have a slick setup, plenty of good scooters — but the customer service is really lacking. I took a scooter in for service and they were a little shiesty. Three different totals for the work, and after I spent a couple hundred bucks they gave me the thing back with en empty tank. Barely made it to the gas station. Be on your toes.

I love Twist ‘n’ Scoot! They helped me find parts for my vintage Vespa, and are always supportive with advice on keeping the old girl running.