SpringHill Suites Atlanta Buckhead

They charge more for double bed,
$ 119 versus $ 99 on the night we visited
Parking was $ 22
The room was good. Overall not bad but not worth a re-​visit

This place sucks! They are remodeling but even in areas that are away from the construction is dusty. The valet service is horrendous and ignore you to chat with friends. They know you are standing right next to them and will continue to have a personal conversation. They do not get bags out of the car for you. The shuttle took forever to come and we were told it would be outside waiting for us… NOT! I would not recommend this place for anything.

The Buckhead Springhill location is generally our go-​to choice of hotels when visiting the Atlanta area, but the service fell extremely short this time around due to one glaring factor: Mandatory Valet Parking.
Really? Really? Really?!
Such an unnecessary inconvenience. We waited, at the least, 20 minutes before our car was ever delivered to us – and this is AFTER the courtesy 25 minute lead call we gave them before we left our room for the day.
There was generally a huddling of people all waiting for their cars to be delivered. There doesn’t seem to be much business sense in having two valets attending to the influx of people leaving and arriving at the hotel.
The demand was much more than the supply of people able to handle the amount of traffic and it just led to irritation at being on the hotel’s time and an unnecessary action when self-​parking seemed to work exceptionally well for all parties involved.
Parking is $ 20 per day and you’re held to the whims of the hotel? No, thank you.

I recently visited this hotel for a weekend business trip. I arrived super early, like 730 am on the day I was scheduled to check in. The gentleman at the front desk was super friendly and helpful and got me a room immediately even though check in wasn’t until 3pm. I really liked the fact that his attitude was just like no big deal let me take care of my customer. That attitude makes everything better. The room was nice and clean. Spacious. Location of the hotel right by the exit for 400 to get to ⁸⁵⁄₇₅ which allows quick access to all of Atlanta. But still the big deal for me was the service as I didn’t do anything in the room other than sleep and get dressed.

This was our first time visiting Atlanta, and we chose this hotel based on the great price. Just about 20 minutes outside of Atlanta, we couldn’t have asked for a nicer room. We stayed in a 2-​queen bed suite, and it was perfect for the four of us. The only complaint I have (and it’s more of a personal thing than anything else) is the over-​fanciness of the place. We went down to the continental breakfast in our pajamas (since it was 8:30am and that’s normally what you do in a hotel) and everyone was all dressed up! Business suits, women in dresses, full makeup and hair all done… they looked at us like we were disgusting. Didn’t make THAT mistake again.
That staff was nothing but friendly! Check-​in was awesome, and they hooked us up with travel guides since they knew we were from out of state. There was even a night when we came across some shady looking people in the parking garage who appeared to be casing our truck. We mentioned it to the front desk, and security had just happened to be there while we expressed our concerns. They took down our room number, and security said he was going to be sure to take extra measures to watch our truck. It put our mind at ease!
I would definitely stay here again if we are in the area. Very convenient location, and the staff was phenomenal!

Quick check in, clean rooms, friendly staff. Indoor pool which I didn’t get to use :(complimentary buffet. Parking is $ 20 — well lit and clean, easy to access.

Price is high for what you get. Hotel is in need of a renovation and fresh paint for the rooms. Staff is friendly.

This has quickly become one of my favorite hotels when I have to travel to Atlanta for business. The staff is superb consistently. The prices are always quite reasonable compared to other choices nearby. The rooms are as expected, while slightly dated they are always very clean. I really enjoy the living room area after a long day of work, and always use the desk area to catch up on work.
The WiFi has always been reliable (and free), and as I’m here this week they are actually upgrading it to an even higher speed.
My one downside is that parking in the on site garage is not included — an extra $ 20 per day is added to your room!

Not worthy the Marriott name.
The building looks nice from the outside, and the front desk staff is very nice and helpful. Breakfast is included and so is wi-​fi. I had an AAA rate that included parking in the underground garage. Everything worked in my room; the shower provided hot water instantly.
The rest is rather disappointing. The look of the hallways and rooms looks very dated. The room has numerous lights, but there is no simple way to control them. Some lights were unplugged. One of the closets is in a dark corner with no lights, but has an ironing board and iron.
The bathroom has no hook for a hanging toiletry bag, and no toiletries other than soap, shampoo and conditioner. After searching the whole room I found the hair dryer in a far dark corner of the closet. The soaps and conditioner were thrown away by the housekeeper after one use.
The kitchen has a sink, microwave, coffee maker and a small refrigerator. No plates, silverware, paper towels or trash bin there. The coffee is very bitter.
The pillows are thick; not good for back sleepers. The iPhone Dock on the clock radio did not work. The phone was filthy.
The room was fairly noisy — both from the road and the AC (which can be turned off). I found that if I did not lock the window, I was able to position it such that it dampened street noise better.
This place is more expensive than the nearby Homewood Suites, which I gave 3 stars. I hope that Marriott will soon renovate this facility. Until then, I will avoid coming back.

I have never been more disappointed or poorly treated at a hotel, EVER.
I was completely disrespected by Rob at the front desk. James the «manager» was no help either. I am a Marriott Rewards Gold member and travel weekly. My wife and I stayed at this location for the weekend while our friends stayed at the Doubletree around the corner. We borrowed their car after they checked in and parked in the parking lot next to the Springhouse Suites while checking in. We explained to Rob that we were not parking a car (which costs $ 20/​night) but we needed to unload our luggage, get settled, and we were taking the car back. We were advised to make sure we did not park in the bank parking lot next door or our car would get booted. Rob said it was ok to park near the door.
We checked in and moved the car. When we returned 20 minutes later and walked out to the car we had a large green sticker on the side rear window that noted we had been parked too long. I was shocked but decided to peel the sticker off and go meet our friends for our dinner reservations. Imagine our surprise when the sticker would not peel off. Frustrated at the sticker being there AND the fact it would not peel off, I went inside to find out why there was a sticker on the car after we clearly told Rob our plan. Rob told me that he put the sticker on the car because we parked too long. At this I questioned him on our conversation about the car when we checked in. Rob began to argue with me. I was not interested in an argument since we had reservations and needed to go pick up our friends. I requested that Rob call someone from the hotel to remove the sticker on the car.
First, I was told no one is available. After insisting to see the manager, James came to the front desk and started checking other guests in and initially ignored me after I explained the situation and my displeasure with Rob. James eventually called the shuttle driver, who came 5 minutes later. I walked to the car with him, he grabbed a corner of the sticker and it still would not peel off. Next he said «I can’t get it off», walked over to the hotel shuttle bus and drove away.
I went back to protest this to James, the «manager». He told me he could call the police to come take the sticker off. At this point I was completely disgruntled and ask him to please call the police (this was all going on while people were checking in at the front desk). While this was going on, my wife found some wet paper towels and plastic spoons to begin scraping the big green sticker off if the window. We were late now for our dinner reservations. I broke 4 plastic spoons scraping off the sticker as best I could and left.
I have always been a Marriott fan but this event ruined me on Marriott forever. I would not recommend this hotel to anyone. I should have read the other Unilocal reviews before we booked a reservation here

I haven’t stayed in a hotel this bad in many years The only reason we stayed here was because of the Marriott name attached to it but this hotel does not live up to the Marriott standard.
The staff was super friendly and helpful. But being from New York, I’d rather have a great hotel room than a great staff.
First off, why do they call this a «Suite». It’s all contained within one room. (Embassy suites hotel has two rooms to each suite with a door to close the bedroom off from the living room.) My 2 ½ year old went to sleep at 9pm so the rest of us had to do the same because there’s no door to separate her bed from the rest of us. The rooms are cramped and old looking. The pull out couch is lumpy and worn out with no sheets and no pillow. (Had to call the front desk to get pillows for it). They charge extra fees just to park your car. This place feels more like a Motel 6 than a Marriott property. We stayed all week at the embassy suites in Alpharetta and absolutely loved it. Came here for tonight and now I wish we just stayed where we were. This hotel is horrible. Sorry, just being brutally honest. I wouldn’t stay here again. I’m sleeping on the pull out couch and it’s making me itch already. Don’t do it to yourself. Stay someplace else.

Antoinette at the front desk was so helpful and friendly. She checked us in right away and even printed out directions for us. The shuttle driver was very nice too! Great location ! Close to Marta and shopping

My sister recently came down to Atlanta from Charlotte on a business trip. They placed her in this hotel for the work week. I showed my sister a fun night out on the town and decided to spend the night with her at the hotel to extend our time together. Somewhere between 1 – 2 am, I felt a bite on my leg under the sheets. I peeled back to the covers to discover a black bug on my leg. I couldn’t go back to sleep and alerted my sister. She had to wake up early and decided to stick it out and change rooms in the AM.
Next day arrives, she gets her room changed. She checked the sheets during the day and all seemed well. Well, let’s just say the freaks come out at night! That night there were beg bugs in that bed too. Completely grossed out at 11pm, the concierge didn’t want to offer a full refund to her company, just another nasty room. Needless to say, she now has a hotel phobia! I think I’m on a hotel free life for a while too. She was so disappointed she drove all the way back to Charlotte just to sleep in her own bed. They couldn’t offer her a stay at the Marriott around the corner? That’s all she wanted…

I love this hotel, it very clean, friendly staff and it’s a perfect place I’d recommend to friends and family. Front desk clerk James was really nice and courteous.

Very nice hotel. Quentin was very nice at the front desk. Rooms were clean and so nice. $ 99.00 for one night which sounds good for sch a nice room but hen you have to pay $ 20 to park. Pretty crazy if you are already renting a room. They have a pool and a hot tub but as soon as you walk into the room the chlorine fumes will just about kill you. There has to be a better way. Atleast they need t get better ventilation. That was insane. Everyone had red eyes! Other than that I loved our room.

First time staying at Springhill Suites and overall I’m not impressed. The rooms are OK, the workout room is tiny as is the pool area, the breakfast is crap and they charge you for parking. This hotel is in a good location but don’t expect it to be an awesome Marriott experience, at least it wasn’t for me.

Stayed here 4 times in the past 3 years. Every time something has happened. Ranging from housekeeping theft to an entire hotel without hot water in the mornings. I stay in hotels for my job and in the past year I have stayed at around 40 different hotels. I am a Marriott junkie so typically marriotts/​residence inns. It is now 8:00 and I have been waiting over an hour for hot water to start back up again. Yes that’s correct– NO HOT WATER to shower with. They also cleaned my room but took EVERY TOWEL & WASHCLOTH in the room and didn’t leave me new ones! I do not know much about the hotel industry from an employees point of view but this is not how you keep guests coming back.

I stayed here over a week when I visited Atlanta, and it was a great location.
SUITES
They are suites, so you get a bedroom and a living room area. Our room had a little wall divider that help segregate the room into two, which makes it look smaller, but is actually pretty functional for when you need to get some work done in the office or living room area while the other person sleeps.
BEDS
Down comforters and very comfy.
LOCATION
This is the main reason why I loved this hotel. It was center to everything I wanted to do and go. I made reservations for my birthday at Southern Art, and we could almost walk there. The mall was across the street if I needed anything, and the the movie theatres was also walking distance.

I stayed here while I was in ATL on business middle of April.
I was surprised (not in the sense that I thought it would be dirty) but the hotel was very well upkept! If there was a mess somewhere, they were quick to act.
The staff was always super nice, smiling, and always greeting guests as they walked in. There were times when we would call for the shuttle and it would take about 30 – 45 minutes and occasionally would get a little rude when we called and asked if the shuttle was on it’s way but I have to admit that there were 40 of total in a group going to many different places let alone other guests that were staying in the hotel as well. So I understand at times they were a little testy with some people about calling all the time :) lol
The food in the moring, although tasty, was always the same with sausage and eggs. Of course, there were bagels, bread for toast, cereal, etc. but when your staying there for 2 weeks, it does get a little boring.
All in all the establishment was well preserved with all the foot traffic coming in and out, the staff was so helpful and nice!
I can’t wait to stay here again in the near future!

This is truly one of the worst hotel experiences I’ve ever had with a major chain. I’ve stayed at other Springhill locations in Chicago (good) and Tampa (great)…but this is completely unacceptable. The refrigerator was so loud and unrelenting I unplugged it. The bathroom sink doesn’t have cold water, the window doesn’t have proper shades and the bed is the most uncomfortable I’ve ever experienced. Add to that the strange smell and noisy people in the hall and I might as well be in some fleabag motel at the side of the road, not in one of Atlantas most exclusive zip codes.
After a long day and being stuck in an airport for 4 hours I just needed someplace to crash… this isn’t it.