Shep’s Midtown Ace

I needed two curtain rods cut in half and Ethan offered to cut them for me. Customer service was way beyond what I expected, not only did Ethan cut them for me, he wouldn’t take any payment for this service. Shep’s Ace Hardware is a neighborhood gem !! I will certainly go back and encourage everyone to do the same !!

I love sheps midtown ace! Not only are they the friendliest and most knowledgeable staff, they have everything I could ever need. I go there all the time, and every time it is a pleasant and no-​hassle experience!

Skip the cluster parking lot of the Home Depot on Ponce and come here instead. They have just about everything you could need, prices are good, everyone who works here is super friendly and helpful, and (for me) it is within walking distance! Can’t beat it.

So today I called Shep’s Midtown Ace, actually by accident, I thought I was calling Intown Ace Hardware on Highland whom I’ve been doing business with for years. I didn’t know that there was a Ace at 7^th and Juniper and was pleased as I’m in the ares often. I asked about a hard to find item which they had but only in a gift pack forcing me to but additional items if I was to get the item I wanted. I agreed to pay the $ 99 dollars for the package on the phone and asked them to hold it. I’m in business and I understand the concept. If you have a hard to get item package it in a kit and force the sale of additional items and although I thought it to be a unscrupulous tactic I decided to give in and buy the forced package of 4 items to get the one item I want as a Christmas gift. The item I wanted is a $ 39.99 item. When I got there about 45 min after speaking to them I was greeted by Rick at the door and welcomed. Very nice. I explained what I had come for and he went into the back to get it, came out and rung it up at $ 119.96 /​129.56 with tax. I politely explained that this was not the price I was quoted, that I didn’t need or want the other items and said I’m happy to pay the quoted price with a smile but to raise the price another $ 20 once I made the trip over in uptown traffic just to buy from them was not right really adding insult to injury as I’m already feeling a bit abused for having accepted the $ 99 deal. He then went over an itemised list of the items and the total and said he was sorry I was misquoted and offered nothing else even though I said I really didn’t want the other stuff.
I’m one of those stupid people who holds out for the local business, small business, buy local ect but here is the perfect reason why the brick and mortar business is going away. Its sad but true because I can trust the click button when a price is totaled in my cart. No, «I’m sorry but its $ 20 more now» and if it did happen at least I did’t waste a half hour in my car round trip. A new business in today’s business environment and this is how they kick it off.
I’ll keep buying from my local Highland Hardware store and I’ll pass these guys by. I’ll attach a photo of the itemized receipt on my Facebook, Nextdoor and other reviews. Cant find a way here. I’m happy to provide anyone with this receipt information on request. $ 25 for a hat that’s worth maybe $ 5 at Target. Again I agreed to be taken advantage of at $ 99.
Shame on you boys!

Wonderful store. Not your typical ace hardware. It’s got a personal touch for the surrounding area. Service is amazing and they carry many essentials that midtowners may want for their condos. Saves me trips from driving to Home Depot. They’re also dog friendly. Highly recommend.

This is the greatest hardware store with all the typical hardware store finds plus hip home décor accents like rugs, funky locally made furniture, cool clocks, yummy smelling fancy soaps, etc.
Everyone that works there is super friendly and from what I can tell the neighborhood isn’t supporting this awesome spot because it’s empty whenever I go. I hate to think a great addition to Midtown won’t make it, so check out this Ace the next time you’re heading all the way to a big box shop.

I am so happy to have an ACE Hardware in town now. The staff here is super friendly. This location has free parking in the parking garage. I went to find a plastic tray for under one of my potted plants and being a new store they didn’t have any in stock yet. I spoke to the manager and he ordered them in for me and they were there a couple days later. I would highly recommend Shep’s over the big box stores.

Whether it was fighting a gnat infestation spawned from the old soil in one of my desk plants or mitigating my dog’s diarrhea damage to my Chinese rug after consuming large chunks of marinated pork belly, like the Ewoks were to the Rebel Alliance in defeating The Empire, Ace Hardware has been there for me through so many battles. (Here’s my review for another location:
.) And like in the past, Ace had my back, again, for the biggest task of them all: getting settled in Atlanta.
My girlfriend and I dropped by this Ace Hardware to copy our house key, and we ended up staying longer than planned because we couldn’t help ourselves from gazing at this location’s marvelous space. In contrast to other spectacular Ace Hardwares, this one is a lot more airy, has two levels, and WILL BE OPENING AN ICE CREAM SHOP IN SEVERAL MONTHS. Lol. This is in addition to all the things one could ever love in an Ace Hardware such as nice and knowledgable staff and shelves stocked to the max. They literally have everything. If Ace Hardware locations were Power Rangers, this one would be the White Ranger. You know, the one that had the Tiger Zord.
Circling back, when I mean they have everything, they literally have everything.
–Nails to hang your heavy framed art? Check.
–Non-​toxic cleaning supplies? Absolutely.
–Soil to pot your plants. Yup.
–A selection of grills and grill tools. Duh.
They even have organic dog food, y’all. ORGANIC DOG FOOD. Am I screaming in this review? Yes. But happy screaming.
Anyways, if you’re wondering how much it set us back to copy our house key, it was around $ 2.50.
I love Ace so much, I decided to sign up for a membership (free). I’m not sure why I haven’t done so in the past.
Obviously, I highly recommend this place for all the folks up in Mid-​teezy.

It’s so great to have a hardware store in Midtown! Now I can avoid the dreaded Ponce Home Depot parking lot. This store has amazing customer service, is clean and new, and carries just about everything. I walked out with a smile and some free koozies.

I am excited to have an Ace Hardware so close that I can walk to in Midtown. Awesome location! My first visit was a great experience. They had closed 2 minutes earlier and let me in to buy the quick item I needed. Staff was super friendly. They even stock pet supplies, gardening and plant products. Super stoked to welcome them to the neighborhood!