Roto-Rooter Plumbing & Drain Services

The entire roto-​rooter experience, from the IMMEDIATE ability to dispatch one of their team in the evening hours (without extra service fee), to the unexpected call that they would be able to get someone out HOURS earlier than expected, to the quick and professional work that Stefan provided to get us back up and running at fare less cost than we were fearing, really qualifies this for a SIX STAR review! Great team of folks and can’t tell you how happy we are having called you. Thank you!

$ 350 to reset a toilet? On top of $ 250 for 10 mins diagnostic. It’s cheaper to just buy a brand new toilet and get it install. Don’t use these guys. Lesson learned.

Roto Rooter handled my service request professionally and did the job well. The technician came out, explained the issue and made the repair for a leaky fill valve and old flapper. He was courteous and on time. Be aware, however, that you will pay for these services and a 1 year warranty on the work. Total job lasted 10 minutes and the job cost over $ 350. Just be prepared for a hefty bill at the end of the job.

I called Roto-​Rooter on a Saturday evening after I discovered that my hot water heater was leaking. I spoke w/​2 different customer service representatives before the 2^nd rep. explained to me that Roto-​Rooter doesn’t sell hot water heaters (was asking about price) but goes and buys on behalf of the customer. I called back a 3^rd time when I was at HD buying the hot water tank b/​c I had another question. This time I spoke w/​Brittney, who, in my opinion, wasn’t very happy (the 1^st rep. was laughing when she answered the phone and the 2^nd one answered all my questions) with my questions (will call, etc.); honestly there was 8 sec. delay for each answer. I kept wondering if the call was lost. Anyway, tip for Brittney… at least give the customer the impression that you are concerned! My appointment was scheduled b/​t 8-​noon on Sunday and I appreciate the fact that they called to let me know the tech. was running behind (can’t stand it when I get no call). Tony arrived a little after noon. When he showed me the price to install a gas water heater I almost fell over! I paid double for the install then what I paid for the hot water heater but what was I to do. It took Tony over 3 hours to complete the install only to discover that the leak wasn’t from the hot water tank but from shower stymes :). Tony, was professional and I had no problems with him. I do have a problem with paying $ 650 to install a gas water heater!

This guy showed up right on time. He explained my problem and was very helpful. He did not rush me into anything and we decided to wait for a while to see the problem comes back.
I previously paid a non professional plumber from Angie’s List to fix my problem and it was a waste of money. I am very happy at this time.

John seriously came in and saved the day. My overall experience with Roto Rooter was awful. The nightmare began at 2pm Tuesday December 23^rd and dragged through 2pm December 24^th. The first tech was here 6 hours and finally said it was a city water issue. So called out the county water guy just for him to say the main lines were fine and it was in the line from house to street. Now it is 1130 at night, the second Roto rooter guy comes out. He too could not fix, but assured me the guy who can, will be out first thing in the morning. To try try to make an excruciating story shorter, after being told by the supposed guy who could fix it that he’s off for the next 2 day, John rode in on his white horse to save the day.
The women who deal with the phone calls and appointments are rude, condescending and VERY unprofessional.
Unless you can be guaranteed your guy is going to be John, I completely advised NOT to call Roto rooter.

$ 299 for a clogged garbage disposal that he spent less then 10 minutes «repairing»!! I would NEVER EVER recommend using Roto-​Rooter for any plumbing needs. Worst business ethics and severe price gouging that I’ve ever encountered.

Owen was very friendly, fast, and honest with my pricing. My repair came in at $ 89!
Thank you!

Easter Sunday… and the main home sewer line is plugged… tree roots… and family on their way over to visit and eat. Didn’t hesitate to call Roto-​Rooter. Rowan showed up in less than an hour and had the line clear within an hour. He was professional and thorough and was sure to follow up for our complete satisfaction.
This could have been a disaster. It was great to know excellent service is available even in the middle of a major holiday.

Wonderful service. I called them on a Tuesday afternoon and they said that they could have someone at my house within two hours and that they’d give me a half hour notification before they arrive. Less than 2 hours later, I am greeted by Ray. Ray has excellent customer service skills, is educated and technically savvy in the plumbing and drain world, as well as an educator. Not only did he fix my toilet in less than a 10 minutes, but he also informed me on how to further mitigate these problems. Kind, smart and a pro at what he does, I definitely would call Roto-​Rooter again and would trust Ray with any of my plumbing and drain services.

Will not use again — waited an extra 2 hours outside of the 2-​hour time frame the operators gave for someone to show up. Plus, the diagnostic fee is way over priced. Ended up not having any work done, huge waste of time.
My apartment complex recommended I call Roto-​Rooter so I scheduled a Saturday appointment and was told someone would arrive between 8am and 10am.
On Saturday at 9:30am I get a call saying no plumbers are working in my area yet but when someone becomes available, they’ll send them my way. At 10am the operators call me again saying a plumber is 30 minutes out finishing a job and will be over anywhere between 45 minutes and an hour. At 11:15am I call back to say still no one is here, and the operator can’t offer me any advice other than someone will get here when they can. Finally at 12pm the plumber arrives. So already 2 hour outside the window they gave me. Why allow scheduling of an appointment in a certain timeframe if you can’t guarantee anyone will be available?
So 12pm, the plumber comes in, I describe the issue, and he says he can’t determine the problem without doing a diagnostic, which will cost me $ 245 an hour. Once they figure out the problem and I give them the ok to work on it, the diagnostic fee will go towards fixing the issue. I text a family member who is familiar with plumbing, and they tell me that $ 245 is probably a rip off.
12:40pm I say no thanks, so now I’ve wasted an extra 4 hours and 45 minutes of my time, plus this Roto-​Rooter plumber has wasted at least 45 minutes of his time, all for nothing. The only good thing I can say is that the plumber was kind and understanding, but his hands were tied with all the rules set by the company.

I had a sink issue and I contacted Roto-​Rooter. Within a few hours I had two servicemen from Roto-​Rooter at my door. Owen and Jerry listened to me and accessed the situation that was causing my sink issues and my dishwasher issues. They both got the job done. Quickly and very efficiently. After they were finished they gave me some helpful tips on how to keep my drains taken care of.
I am please with the service Owen and Jerry gave and I would recommend them.

A total ripoff, do not call. They charged me almost $ 500.00 for a simple job. A TOTAL RIP OFF!!!

I had a toilet bowl issue where the water would continuously run. I called Roto-​rooter and they came on the weekend with no upfront cost. They give free estimates. Harold was professional and fixed the valve in the toilet tank as well as the flapper. They are a little price-​y but they are convenient and come on time. If I needed to, I would call them again.

STAY AWAY FROM THESE PEOPLE !!! These people are a huge ripoff. Technician came to my house and was not able to unclog my bathtub drain and charged me anyway. I hired superior plumbing and they solved the problem.

Don’t know what location it was but Roto Router Will rip you off. I had an emergency and they came out quickly and solved the initial problem but quoted me on other work that had to be done to stop a reoccurrence. Their price was almost 10 times what I got it done for. Turns out this is common knowledge in the plumbing industry. You’re better off using a local plumber.

After they did not show up the day they we suppose to. I got a call for RR and they saw my review. They had a tech at my house on time and fixed the problem the next day. The tech David was very good. I hope in the future that they realize that «I apologize but there is nothing I can do». Is not good enough. Give a solid answer and make sure you back it up. I do it everyday at my job. They did that the 2^nd time around and that’s good enough for me. I would use again.

Did not get a chance to use their plumbing services. Customer service was so bad on the phone that I couldn’t schedule an appointment,