Perimeter Pediatric Dentistry and Orthodontics

I would not recommend. The Dr. Only comes to the Johnson ferry location once a week, so if you have an emergency, you have to drive to Rosswell. You can never get anyone on the phone. The Dr. doesn’t even come to tell you any thing, only the nurse relays the message. If you have a question you can request to see him, but he makes you feel like you’re taking his precious time. You’re not allowed in the exam room with your child. It’s not a warm and fuzzy place.

My daughter has been a patient here since she was one. She is now five and has a cleaning appointment this afternoon. We have had a great experience every time we have come. The waiting area is extremely colorful with a play area for kids as well as a kid friendly movie that is always showing in the waiting area as well. Our wait time is always the typical 15 — 20 minutes which doesn’t bother me because I expect that on a Saturday.
My daughter has NEVER wanted to go in the back alone so we always get a private room with no issues and no additional wait. The hygienists are all very friendly and competent which is a plus. They also know how to work with the littles and I’ve noticed how they find innovative ways to calm my daughter for her cleaning. The dentists are all very good as well. My daughter even received a treat from the prize closet for not having cavities.
Once my daughter turns 6, we will have to find another dentist due to our insurance but until then we will continue to patron this location.

This practice is an absolute nightmare. First, they romoved my daughter’s braces and provided only one retainer for the top teeth but no retainer for the bottom teeth. There was no explanation provided to me from either dr. Nema or dr. Cardnelli on what to expect or why we did or did not need a retainer for the bottom teeth. Seems to me that when I paid to have braces placed on my daughter’s top and bottom teeth that a retainer should have been provided for both the top and bottom teeth. Rather, Dr. Nema made a decision not to have his assistant take an impression of the bottom teeth and provide a retainer witjout infoming me as aom. Two days after removing the braces from the bottom teeth, they began shifting inward. Seems, dr. Nema saw this as a business opportunity for the so called phase 2 of the dental process, as stated by dr. Porday.
Anyhow, I called the ortho. I was able to get an appt on the same day at the Perimter office but I llive in Woodstock or 10 mins from the Roswell office. Apparantly the Roswell ofc would not be open again for another several days due to the other 4 locations, the dentist can only work 1 loc. per week. After arriving and speaking with dr. Porday, who stated that perhaps, we needed to prepare for phase 2. Which was to consider buying more braces. My original question was why was her bottom teeth shifting so soon after the braces and why did we not receive a retainer for the bottom teeth just like we did for the top. Porday, stated that she could care less as to whether my daughter has a retainer or not and that it was an extra expense. I asked if they could review the existing xrays with me so that we could see exactly what may or may not be happening with the teeth shifting. I then learned that xrays or files were not available from that offc location. Porday also stated that she could not exactly advise on my daughter’s teeth shifting b/​c she was not her actual dentist but they do not normally give a retainer when the perm teeth are all in which was the case for my daughter’s bottom teeth. WHAT? Then why have me drive 30+ miles to see you? This info should have been given to me by phone before I rushed across town to see them and when PERM teeth are all in, isn’t it best to have a retainer. After paying $ 3000.00+ dollars for braces for top and bottom teeth, a retainer should have been inclusive to the cost. If the bottom retainer was optional, that should have been my decision to make as a Mom. It seems, this practice does not proactively advise the parents on expectations after a visit. They are great at telling you which services they performed on the teeth once they finish your child’s mouth but there are no explanations provided as to why they did or did not perform a service. They seem easily intimidated when you ask questions and often gives a general or blanket response to a question when posed with one. As an educated professional, I like answers or at least honest scientific guesses so that I understand what is happening or ecpected to happen.
I am in the process of obtaining a second opinion from a practice that offers great patient service. If my daughter needs a second set of braces for some strange reason, rest assured, pediatriac denistry & ortho will not be applying them. For the last two years, we have had cancellations, loose, and broken wires and always unable to get a call back from the dentist or a convenient service appt. At this point, I am considering filing a civil suit in response to the bottom retainer situation once I receive a second opinion and/​or if they do not forward me a copy of my daughter’s files. Apparantly, I cannot have rights to the files either until the dentist becomes available, 6 days from today.
Very sarcastic attitudes among the women staff and woman dentist at this practice. It bothers me tremendously because I am all for Girl power and professional Women Leadership as my corporate responsibility /​lifestyle.

I gave this place a second chance. And it was even worse then the last time. I didn’t recognize anyone from last time and once again they attempted to separate me and my child immediately. All my daughter was getting was a cleaning ! Its the craziest thing! Its even crazier listening to their explanation as to why your child needs to be without you. Mind blowing! And again the other patients were there on first visits I know because I asked. This place is not friendly and has a no parent policy. There will not be a 3^rd time!

Parents beware! Looks nice but they are just a factory churning teeth cleanings. All the other reviews are true. When you make an appointment, they don’t tell you that a 4pm appointment assumes that you don’t need a room and don’t mind them taking your child away from you while you wait in the waiting room. If you would like a room, it’s another 20 minute wait. They are just trying to do as many teeth cleaning as possible with little regard for the parent-​child relationship. I am so disgusted by this place.

Their work has been good when you’re actually in the office, but dealing with them outside of the office is one of the most frustrating things ever. They send out the reminder card to make an appointment, you know it’s close to time. That’s great. Then they send a text with the same reminder, you respond to the office via the information in the text. It’s the orthodontic’s side, they can’t help you, they transfer you, no one answers (middle of the day), you get voicemail. You try back later, same thing. No appointment made until they call you with another reminder and you can actually answer the phone. Strike 1. Strike 2, they refer you to an Oral Surgeon who does not accept your insurance. You call them back to advise and to see about picking up the records the oral surgeon may need, no answer (middle of the week, middle of the morning) no answer, no voicemail. After calling the orthodontics side again, you are told that they think, they are closed? During regular business hours? Unacceptable. There will be no 3^rd strike. I’ve located an Oral surgeon with the help of my insurance company and I will let them get any informatyion

I have taken my kids here for years and it NEVER fails every time we have an appointment they call and reschedule because they decided to close the office or the dentist decided they won’t be there. Not to mention every single time I sit and wait forever for the appointments to finish because they book so many patients at one time… yet when I call to reschedule ONE time because I find out my oldest is getting his braces off and want a cleaning after, they won’t let me schedule on Saturdays anymore because I cancelled within 24 hours! Seriously! I have more than accommodating when they rescheduled on me for years, EVERY SINGLE TIME, but I do it one time and I am banned from Saturday appointments! Well, you just lost two patients. Not that you care, you proven your patients are just a number. There is no personal touch to this office at all. Glad to move on.