Office Depot

While I usually love Office Depot my experience with the printing department was less than on today. The lady printed my materials with an attitude and then told me it would take 20 minutes to cut them. Clearly she had an attitude bc I wanted them cut, by making sure I was aware of the charge (which I already was aware of). I will make sure to note that I do not come to this location of I’m in a hurry.

Apparently if you work at Office Depot 200 and 60 are the same thing. As in, I ordered and paid for 200 same day business cards only to find they’d only printed 60. Lovely. When you need them in a rush there’s nothing better than making an extra trip to get what you’ve paid for.
Wonder how it would have gone if I’d only wanted to pay for 60 of the 200 I wanted?

The store has a lot of great things and is in a great location. Don’t come to the printing dept if you are in a hurry but they will get it done for you. Know exactly what you want or this could take even longer.

I love this place love the customer service just wish they had more registers open when I do at least go, I don’t print like that really because I don’t nor do I need to use the coupons they do give you. I spend bout 5 — 10 minutes if that in any office depot cause I know what I want and where is it in the store lol.

5 stars just because of the service at the printing department. Iv been here a couple of times to print my school projects, Mea the department manager is amazingly patient and helpful!

feel as if I should update my feelings toward this Location. I still go here once a day at least and they have improved indefinitely. They have more staff now and are very helpful and knowledgeable. I feel as though the checkout could be more organized, but overall I am very pleased when I walk in now. My last review was far from happy. Good Job Office Depot!

Went in to buy a replacement cord for my laptop… and the guy just gave me one they had lying around that had been there for a long time FOR FREE! I forget his name (unfortunately) but the guy who helped us out gets awesome points!

Great service deserves being highlighted. Keon is always so helpful when I visit this store. Helpful, courteous and efficient. I always know when he’s working I’ll be taken care of and out of there in no time. The manager on the other hand, well she’s the opposite. She has the «I don’t even care» look. Keon is awesome though. He even told me that I left my sunglasses there on a previous visit. Keon to the rescue.

CHAPTER ONE
I went here after calling to make sure they had a specific printer/​scanner in stock.
The item was supposed to be at the «Customer Service» desk, like the gentleman on the phone had told me it would.
When I entered the store, there was no desk labeled «Customer Service», so I walked to the desk next to a register. I approached a young lady who was the only employee in sight. She asked what I was looking for and I told her.
She looked down, sighed heavily and said it was behind the register, so I walked around the partition to meet her with my credit card in hand.
I started to ask if it came with ink cartridges but she didn’t seem aware that I was talking to her. Evidently, she was frustrated that she couldn’t locate the bar code to scan, because she suddenly interrupted me in a loud voice saying «I NEED to see the bar code.»
I was a bit taken aback, so I just lifted my hands off the box and stepped away to allow her to do whatever it was she needed to. I guess she expected me to look for the bar code for her.
I was talking to my mother about getting some additional printer cartridges, so I went to grab one.
I looked for the right printer cartridge but they seemed to be out of stock, so I approached a large, gray-​haired fellow around 35 who was an employee standing nearby.
He didn’t seem to want to talk to me as he avoided eye contact. I walked closer and noticed that he had on a Blue-​tooth headset. I said «excuse me, do you work here?» (I was sure that he did, but I was trying to be polite).
He looked at me for the first time, taking his badge between his index finger and thumb and held it up for me to see clearly. After a second, he said «yes», with a tone that implied «of course I do! Duh!» I did see clearly that his tag read «Ed».
I continued: «Oh, well, can you help me find something?»
He looked down at a bunch of cell phones on a display, shook his head and said «I’m working with these right now.»
«Oh», I said. «Well, is there someone who can help?»
«I’ve called someone from the back already,» he quipped.
«Great,» I said, walking back to try to find the cartridge again.
A nice gentleman with gray hair, balding with a little pony tail did come up soon, but the item just wasn’t there and now I wanted to leave as quickly as possible.
We took the printer and left with the ticket. No one said a word to us.
CHAPTER TWO
Turned out it was the wrong item, so I had to go back about half an hour later to return (exchange) it.
When I walked in the second time, the same girl — «Krystal-​in-​training» (her badge read) — did not speak. She did not make eye contact either. I said «I need to return this».
She still did not speak or look up and appeared to be doing something with the cash register.
After a long silence, she said «I need your receipt».
I was looking for it, digging in my pockets when I uncovered the long wad of receipt paper from the previous wonderful transaction.
With the printer box taking up most of the counter space, I pulled out the wad of paper and tossed it beside the printer box, on the counter, probably two feet in front of her, right beside the register.
She glared at me with indignation and raised her voice saying: «IS there a reason you THREW THAT at me?!»
I was shocked. I had not been spoken to this way in a retail environment, certainly not one of any repute.
«What?! I did no such thing,» looking at her badge. I asked «Is that how they teach you to speak to customers in training, Krystal?»
She uttered a «Shhhh» sound.
«Are you having a bad day?» I continued.
«Naw, I’m just trying to figure out what’s WRONG with you and why you threw that at me.»
«I didn’t and you need to take Customer Service 101, don’t you?»
«Ha! ANY-​way!» she snapped back.
About this time Ed, the large gentleman with whom I’d spoken with earlier, walked up beside her.
«You CAN’T return opened items,» he chimed in.
«Okay, I’ll do an exchange,» I said.
«I’ve never been treated in such a hostile way in an Office Depot,» I went on.
«I’ll take over,» Ed told Krystal. She walked to the other desk and started talking to a fellow employee saying «HE just …» something… I couldn’t make it out, but it seemed to be concerning me.
I said «thanks, Ed and Krystal» revealing I had read their name tags. Ed suddenly was friendly, as Krystal continued talking to a friend over behind the impulse-​buy cold-​drink section about an undetermined «bad customer».
Ed processed the exchange in silence, and I have yet to be thanked for buying that PIXMA printer.
GO anywhere but here.

I came in here yesterday to buy something. I stood at the register for 10 minutes and ended up walking out because no one came to ring up my purchase.
I ended up going to The School Box across the parking lot to purchase what I wanted. If I wasnt boycotting Walmart, there’s also one in the same shopping center, and it surely sells all the same stuff Office Depot does with only mildly horrible service.