NTB – National Tire & Battery

I’m not sure about all the negative reviews, but I have never had anything but a good experience here! This is my go-​to shop for tire work… Was just in today and Sean took great care of me and my car. Would recommend to anyone!

First time going in there and I won’t be back.
My girlfriend went in there, Monday, October 26, to have her car looked at and said one of the employees put their hands on her shoulder and tried to whisper in her ear. Rather not get molested when we go to get our car checked.
Update:
I was called on Thursday, October 29, by the manager of this store to apologize for his actions. He stated that he saw my girlfriend and the cashier laughing and thought it would be funny to walk up, place his hands on her shoulder and whisper in her ear «I don’t know what I said, but something like ‘watch out, he’s not awake’,» according to his call. I said that touching random people and whispering to them isn’t our thing and she was freaked out by him and his actions. The manager apologized again and I said we were going to another mechanic, to which he said «that’s fine,» and hung up.

Ordered tires online from Tire Rack and had them shipped to this NTB location for installation. This location stays busy so I recommend that you bring your car in first thing in the morning, or plan to drop it off and return to pick it up later. Overall the front desk staff are very personable. I would come back for service in the future.

I’ve had two really great experiences here. One time my car battery died in my driveway and I had no one to help me. Pete Bowbliss, the manager, came to my house, restarted my battery so I could drive to the store and get a replacement. He totally saved me and didn’t charge me a dime for being so helpful. I will always be grateful!!!

DO NOT USE NTB!!!
I was a diehard NTB advocate until recently. I took my car into the shop because I heard a loud rattling noise. I was told that I needed new struts (approx $ 700) so I had them replaced. As I was driving out of the parking lot I heard the same rattling noise as before. I didn’t have time to go back at that moment so I called the location to inform them and I returned the following day. A different mechanic at the shop said that my car was misdiagnosed and that I only needed a $ 2.50 caliper bolt. Initially I was reluctant to use NTB again but the manager was great and refunded the money for the cost of the struts but not the labor. A MONTH OR SO LATER MY CAR STARTS MAKING A DIFFERENT RATTLING NOISE. Instead of taking it back to NTB I take it to two different shops (one is the dealership) and both told me that I needed NEW STRUTS. The right one was broken completely and was leaking oil. I was shocked because NTB supposedly replaced the Struts. I take it back to NTB and the manager says that I would have to pay for both parts and labor to have my struts replaced AGAIN and that the warranty on them is not valid because he refunded me the money for the part. I WILL NEVER USE NTB AGAIN and I will be telling the plethora of people I referred to BEWARE!

Don’t plan on waiting for your car or getting an appointment. Either go somewhere else or drop off your car, get a ride somewhere else and pick it up when they call.

Ask for the buy 2 get 2 oil change. I got 4 full synthetic oil changes for 145 dollars that’s almost what I paid at the dealership for one

This place is the worst. Stay away!
My NTB saga started in April of this year when I had a bugle in one of my front tires. I stopped by this location since it’s close to my office. The salesman sold me two front tires for $ 435 for my VW and sent me on my way.
Fast forward to August and I notice a bulge in one of my rear tires. Thinking now would be the best time to go ahead and replace the back tires with two of the same I bought for the front. I start my internet search to see if NTB would be my best option or if I could find a better price elsewhere. Low and behold, the NTB site refused to sell me the same tires as they were under the weight load rating for my car. I checked several other sites and got the same thing– the tires sold to me by NTB were not compatible with my car. I stopped by the location to inquire as to why I was sold tires that were underrated for my car. The individual who identified himself as the manager proceeded to tell me that ‘it’s no big deal, the tires are fine’. I asked him why if the tires were ‘fine’ would no other company sell me these tires for my car? He didn’t have a good answer for me and agreed to exchange the tires for ones properly suited for my car. I agreed and also purchased two new tires for the rear at the same time.
The saga continues. A week after leaving NTB with my four new tires, I noticed that the car was pulling hard to the left at high speed. I called NTB and they said I needed to come in and perform an alignment– that they would happily charge me for. Refusing to give them another dollar, I took my car to my VW dealer where I get regular service and had them align. After leaving the dealer I noticed the car still pulled to the left. I consulted the dealer again and they ran through all the alignment stats and told me the front left tire is most likely defective.
Back to this NTB location to resolve the pulling issue and now a low pressure light that has surfaced. The same ‘manager’ filled the tires up with air, drove the car and told me it was fine. I left on my way only to have the car still pulling.
Back to NTB for my now 4^th visit. They agree to replace the front tires and had to order them– requiring me to return for my 5^th visit.
5^th visit to this NTB location and they swapped the front tires and balanced them for me. Off I went only to find now the car vibrating when hitting above 50MPH. I returned to the VW dealer to resolve this issue as I had completely lost all confidence in NTB. The dealer said the tires were way out of balance and that there is no way NTB had performed a balancing of the tires– despite my NTB invoice showing otherwise.
The net/​net of this review is that this NTB location suffers from dishonest salesmanship and shoddy mechanic work. I hope to never again have to set foot in an NTB.

One of my tires had a slow, but getting faster leak in it so I went to the NTB in Decatur, where I always go. The gentleman there said the wait was a few hours and suggested I go to another tire place. I was grateful he was upfront about the wait time and decided to drive over to this NTB.
I knew all of the tires on my car needed to be replaced, I could tell that myself, so I went to NTB so I could get the free services that come with the life of the tires. I have been going to NTB in Decatur and in Marietta for 15 years so I felt safe sticking with them.
The guy at the store was «hey pretty lady» smarmy from the first second and immediately informed me that all the tires needed to be replaced. Duh. So I told him my price range and he said all the tires in my range were missing a tire in stock to complete the set, but a full set was available juuust out of my range. Shyeahright. It was Labor Day weekend and I had shit to do so I ok’ed the new tires.
Where things went downhill is when dude told me all the packages that I HAD TO buy with the tires. Ummm, I just bought tires, AND ONLY TIRES, for our other car a few months ago at the Decatur store. I drive a Mazda so it’s not like I have some special ass tire requirements. He insisted that these other packages came with the tires (they were an additional $ 250) and I had to fight with him, almost to tears, because he treated me like a dumbass little girl and literally bullied me into paying for the packages.
My leaky tire was already getting dangerously low again and dude told me they wouldn’t touch it so I could go to another store, so I was kind of stuck there and had to just pay and take the abuse. My husband, dad, and father-​in-​law almost went up there to beat his ass after all was said and done.
I will NEVER go to this NTB again, even if I have a flat right outside the damned store. Women, stay away, they are a place that will railroad you because they think they can.

I bought a set of tires there in 2011 and the guys at the NE Expressway location have always taken care of me. I had a nail in one of my tires and took it in and they patched it free of charge. They also balance and rotate for free since I purchased my tires there. The service from this location has been great. Other NTB locations, like the one on Howell Mill, not so great.

I have used NTB for years. New tires on my Range Rover as well as tires for the wife’s Mercedes. Recently I took my SUV in for a rotation/​balance. They said they didnt have the correct tool for a Land Rover. Ordered one, probalbly wrong size because they coulnt get the wheels off. Took it to my mechanic and he got them off but said NTB «boogered up» the lug caps. Had to replace. Went back to store and the Manager was a «total Jerk». Saying «Im not replacing those lug nuts», before ever hearing the whole story. Good news is: There are lots of Tire Stores to choose from, Including Costco. Won’t go Back again. Stay clear!

Wish they had a –0– star option. STAY AWAY!!! As a recently retired master mechanic — I know my cars. I took mine in for an alignment only. Instead I got a list of work that they said I needed to have done before the alignment could be preformed. What a load of BS! I know my car inside & out and all I needed was an alignment. SCAM — SCAM — SCAM. I told the guy just that and he sort of changed his tune, at which point I was so damn mad I said ‘Forget it, just give me my keys back.’ They had the nerve to charge me $ 18 for ‘Looking’ at my car. They didn’t even give me an honest work up. Over the years I have sent so much business to these guys and I am so disgusted & embarrassed that I ever referred anyone to these bunch of cons. Spreading the word… TERRIBLE!

Had a small nail in my tire. I took it in to get it patched and they told me the nail was sideways and i would need a new tire. I knew this was bogus. I could plainly see the tire did not need to be replaced. I took the tire to a used shop and paid 30.00 for a used tire to get me back to Asheville NC.
This place is nothing but crooks. Avoid! Read the other reviews!

I got a piece of metal in one of my tires, so I took the vehicle to NTB on Northeast Expressway and was told I needed a new tire. I was hoping for a patch, but the man explained the hole was too close to the sidewall. I’ve been told this before regarding a different vehicle at a different tire place, so either I’m always a sucker or they’re both right. Either way, he quoted a price for a matching replacement tire and I decided to call around and see if I could get a better price. Because it was a Sunday afternoon, my options were somewhat limited, so I decided to get the tire from NTB. I waited a little over an hour for everything. Before I agreed to the quote, I was told there were three vehicles ahead of mine and the wait would be an hour to an hour and a half, so the wait estimate was pretty accurate. The waiting area was comfortable and clean, so no complaints there. I think a child would be incredibly bored waiting here, so you might want to leave them at home. Overall, the experience was good. I would probably return to this location in the future.

The staff was the best. Nothing but the best but the manager/​person I spoke with at the register was the worst.
After waiting 2.5 hours for an oil change I went to ask when it would be done. Then he takes me to my car and tells me I need a gasket. EXCUSE ME! Why didnt you tell me that information an hour ago. Not to mention I am still waiting on a price for the extra work so apparently no work is being done on my car. Now, what should have been a 30 minute oil change is turning into 3 hours or more. Never again

Today my Mom called me and told me she brought her 2006 Toyota Rav with just over 50,000 miles to NTB to have the front brakes changed for $ 600.00! Say what? Nothing wrong with anything except worn out brake pads. No vibration, nothing. The store is in East Cobb, Marietta, GA on East Cobb Dr. Avoid NTB.

Took FOREVER. I think they forgot about me because when I first walked in, they said it would take about an hour for an oil change. That was at 2:00. l waited in the waiting room till my car was done, at 4:25. WTF?

It’s all about selling the tires… slow and incompetent = understatement
I went into NTB with a problem — my car would vibrate every time I braked. Before trying to discover what the problem was, the salesman immediately suggested getting new tires. I obliged because I noticed I’d probably need some new tires sooner or later — so I waited 4 hours and the Tires were replaced. I left the store but the vibration persisted and was many times worse so I took it back the next day and they suggested re-​balancing the tires again — so I wait 4 hours … again. I drive out and the vibration persists. I walked out of my house yesterday and was shocked to realize what the problem was — 2 lug-​nuts were missing on one wheel! Close inspection of the lug-​nuts led to this review — it looks like they’d been missing for quite some time from the wheel. NTB meanwhile could have recommended simply replacing them instead of making me replace all four tires. Worse yet, I went back twice and they completely neglected to mention the fact that there were two LUG-​NUTS missing — meaning I’ve been driving around dangerously while they milk this cow for everything.
Two things… the salespeople here are only interested in commissions while the mechanics are completely inept or are not paid enough to care.
There are some excellent options close by like Kauffman Tire in Brookhaven or K & M Auto Repair on Briarcliff.

Classic Bait and Switch! We called today about replacing a battery in a 2005 Ranger Rover and received a quote for $ 150, went in and received some bs that there were 2 different batteries types and the one I needed was now 210. (the only differences in a 2005 Range Rover are trim packages) The justification for which fell apart when the sales person was pressed. Made an inconvenient drive to Sears (I know the owner of NTB) and got a battery for $ 140. I suggest just go to Sears

I used these guys a couple of times to fix a leaky front tire on my Honda. You can schedule appointments on their website or over the phone. I stopped in without an appointment when I noticed the leak and was nearby and it didn’t take too long to get them to take a look at the tire. They fixed the leak, and checked my other front tire (which was a little low) free of charge.
This NTB is located on the access road next to I-​85, close to Buford Highway. The REI nearby is a good landmark to look for with its bright green sign.