Lash Xxotica LLC

I love my lashes! Kay was amazing. I have already booked my refill appointment, definitely going back! NO MORE MASCARA! YAY

I love getting my lashes and eyebrows done here. Excellent customer service soft music and great work on my lashes and eyebrows. Will recommend!

I wanted to try something fun, and I was extremely disappointed with the customer service here. I had purchased a package through Groupon, and I had seen great reviews on both the groupon site and another site. Perhaps they’re biased to their groupon customers. I’ve seen it before.
As I’m moving in the next few days, I had scheduled an appointment to use this voucher before I left the city. After several unanswered calls and a voicemail, I was finally able to schedule an appointment. The only available slot was at a time that I had already scheduled a meeting for. Fine. Okay. I’ll reschedule my other meeting. I show up that morning and no one is there. No answers to my phone calls or voicemail. Some of those calls were cut short too so I’m fairly certain I was being ignored. After 30 minutes, I left.
You’d expect a call back, but, nope, I had to be the one to call them back to try to reschedule (again after 2 unanswered attempts). The most ridiculous part? When I finally got in contact, they were acting like I was the one being unreasonable and giving me attitude about rescheduling. The owner had apparently had a family emergency that morning and tried calling me back but she had no service. Okay, what about the 6 hours after? A text would have been fine. I asked if there was anyway they could accommodate my short time left in the city, and they said their policy is no groupons on the weekend but they’d ask and let me know. They didn’t let me know. Went to groupon customer service and asked for a refund.
Everyone has bad days and family emergencies, but in this day and age, shooting an explanatory text and an apology doesn’t take 6 hours. Not impressed.