Granite Transformations

Granite Transformations did an amazing job on our basement bathroom. The detail in the shower is beautiful and I get to show it off behind seamless glass doors. The designers were creative and fun to work with and the installers were knowledgeable, efficient, and considerate. I was 8 months pregnant when they were working on it, and they were very accommodating! I would definitely recommend Granite Transformations, I am a very satisfied customer!

If I could do it all over again, for the price you pay and the work that is done you are better off getting the real deal. Customer service is horrible all the way down to the owner. The pushy sales associate Christy came to my home and did the measurements and quoted a price. At the time, she told me that the amount of countertop space I currently had we be the same amount of space I would have when the job was complete. With the exception of the back lip against the wall. Since I was having backsplash put in, the lip would be removed and that would be the only additional countertop space I would end up with. Her words to be and my fiancée were, «granite transformation countertop is only a thin cover up that goes over your existing countertops».
My dishwasher is one that has the setting on the top instead of the face of the dishwasher. Some of these dishwashers are designed to be hidden and not utilized unless you open it. Those type dishwashers, the settings (buttons), can not even be seen if the dishwasher is closed. This particular dishwasher that I have the buttons are designed to be utilized and seen even if the dishwasher is closed per the user manual.
By the time the job was completed, I could no longer utilize those buttons when the dishwasher is closed. There is not even enough room to put my finger in between the space. When Christy was there she told us, we would be able to utilize those buttons when the dishwasher was closed, just like we had done in the past. When I called Granite Transformations after the job was done, their argument was not, well the dishwasher was designed to only be utilized when the door was open, that was not their argument until they (technician) came back out to my home and made an attempt to lower the dishwasher (and realized their was not enough room to lower it), then they wanted to cut my ceramic floors and pull the dishwasher out, and I told them absolutely NOT. Then three days later the designer called and asked me what the model number was on the dishwasher and to «text» it to him. I did and then he researched the model and called me back with, the dishwasher was designed to sit underneath the countertop. I referred to the maker and the owner’s manual to find out different. He then told me he was done with it and would have the owner call me. I also explained to him that they extended the end of the countertop and back splash on one end of my kitchen and it now extends past the cabinets. When the owner finally contacted me a week later he left a message and we played phone tag, I advised him of the issues, and that I will not pay the balance until this gets resolved (which it states in the contract money is not due until the customer is satisfied). Without even making an attempt to come to my home he told me pay the balance and they would come out and work on the issues. Well it’s only been 4 weeks since you so called finalized the job. Wouldn’t you want to come and correct the issues and then request your payment, since that is what the contract states??? The owner was no different from the reps, rude and totally out talked me instead of saying, let me come to your home and see what is going on. He blew me off and stated «so you think you are going to get brand new counter tops and not pay for them?» No, I gave you half and your contract stated for me not to pay until I was satisfied. So do you Josh expect me to pay you the balance when you haven’t resolved the issue? I am more than happy to post before and after pictures.
Had I known I would have experienced these issues, I would have gone with the real thing and purchased «real» granite countertops, which would have only ran me a couple more hundred dollars and I would have had the same amount of counter space. Please do your homework before you spend this type of money.

We had considered updating our bathroom for over a year. We had heard the advertising for Granite Transformations and decided to set up an appointment. They sent out a designer and she was very helpful. After comparing their products to the other options we had we decided we felt most comfortable with Granite Transformations. They were not the lowest price, but they were able to sell us on the value. We most liked their speed in doing the job. We did a $ 20,000 job in less than two and a half weeks. I would use them again.

we have agreed to take this review down in our final settlement.

Not happy initially but the company is working with us to find a satisfactory solution.
The installers are very good. Definitely ask questions up front and make sure they explain everything so that your expectations are in line with what you are getting. I think the salespeople can do a better job of explaining the details ie if you get your shower done, it is a full week until your glass enclosure is installed and once that is in, it’s another 72 hrs before you can use because the silicone has to dry. Ask questions so that you don’t run into these unexpected surprises.