Frontgate the Store

Disappointed. Like majorly disappointed. This was my first time purchasing from this store and it seemed promising, but the process was not great.
To preface, I purchased a $ 200 gift card for a friend’s housewarming party, specifically so that she could pick which magnetic map she would like. While checking out, here’s what I was told:
«We don’t deliver items.» I was taken aback when she told me this because how can you not deliver large items? She told me that we would have to pick up orders/​sales from the store. Um, so why is there a Frontgate Outlet where it clearly looks like items are damaged from delivery? Correct answer: YES, THEY DO DELIVER TO YOUR HOUSE. IF THEY DON’T HAVE THE ITEM IN THEIR INVENTORY AT THE STORE, YOU CAN ORDER IT TO HAVE IT DELIVERED.
My friend ordered the map by calling the store because the associate placed her business card in the gift card envelope. When the map arrived damaged, she called the Frontgate 800 # and was told, «Stores are not supposed to take orders over the phone especially with credit cards because it is not a secure line.» This is also a lie. YOU CAN CHOOSE TO ORDER THE ITEM YOURSELF WITH FRONTGATE’S 800 # OR YOU CAN CALL THE STORE TO ORDER. Personally, I’d prefer the 800# because the line is secure, but also because I don’t think the salespeople in the store deserve commission from my order.
Ultimately, I’m embarrassed that my friend had to go through all this trouble for a gift. She has yet to receive a map that’s in-​tact, but I’m not holding my breath. I would never go back to this store unless it’s to give them an earful.

Simply disgusted! I received a very large outdoor mat that was too big for my condo. I carried it all the way up to the Phipps store and was told since it was a web sale, I could not return it in the store. WHAT? Never heard of this. I asked how I would get a credit to use for something else, and the employee told me the credit could only go back on the card it was paid for. Their computers didn’t work with their web computers. A company/​store this size cannot take web returns. Isn’t this almost 2016? NEVER heard of such ridiculousness… She offered to send it back on the truck that would be going to the warehouse, but the credit wouldn’t be processed until then… possibly a few weeks. But still, I wouldn’t get the credit. She said I could call customer service and maybe they could work it out so I could get a gift card, but I would have to send it back myself. No thank you! Just keep the damn thing… Now I have to call my relative and let her know I am returning her gift and to make sure her card gets credited. How embarrassing… lesson is: DO NOT BUY A GIFT FROM THEIR WEBSITE, and if you do buy anything from the website, you cannot return it to the store.

My girls love the Christmas decorations in the store at Phipps and the sales people are always very kind!

Service at this store simply sucks. You would think the associates would be more helpful at high end store like this.

I really liked this store. It was kind of like Williams-​Sonoma meets furniture store. When you walk in you’re immediately greeted with some outdoor furniture and some interesting contraptions to keep beer cold and well presented. In the back there are various wine devices and espresso machines for your entertaining pleasure. Walking around a bit more yielded some more great furniture and some small fire pits. I really liked the outdoor patio set that had some sort of canopy attachment over the bench. Prices seemed fairly reasonable. Someday when I actually have a backyard I will be checking this place out again.