Firestone Complete Auto Care

I had a great customer service experience working with Kirk. He was very welcoming and professional. My service took a little longer than anticipated, but he was mindful of my time and kept me informed throughout my service. I will definitely return.

Great staff. This is my main location because it’s close to my job, but really because the entire staff are very customer oriented professionals who provide excellent service. I get my oil changes and tires (with road hazard coverage) from this location. About a year ago I came in for my quarterly oil change. The technician noticed a small leak around my oil pan or gasket area. He recommended to take it my car dealer to check and see if it was under warranty. I checked with the dealer and it was under warranty. They saved me hundreds of dollars. Excellent service and professionalism.

My car wouldn’t start and it turns out it was leaking acid. I rolled in with my toddler and they had me in and out within 45 min. It was unbelievably fast and I was so very grateful that they turned my horrible morning around.

Went in for an oil change and tire rotation, ended up getting new brakes. After i picked up my car and drove home… i noticed a thumping noise coming from the rear right tire every time i go over a bumps on the road. Bought the car back to have them check out the noise and they said there a small leak on the shock. They claim rotating the tires and changing the brakes wouldn’t have cause the leak. All i know is the cars running fine when i brought it in and left with bad shocks. They asked me if i wanted to get them fixed… NO!!! I don’t want to pay you to fix something you broke. I wouldn’t be using them again! What really made me mad is that they had some intern to call me about the issue and he can’t doing anything about it and the manager’s gone for the day.

horrible experience! Went to get my car serviced because of an incorrect initial installment (so it was still under warranty) & was told to test it out for a few days «just to be sure», before any work would be done. The next day, i ended up getting stuck in the middle of the road needing a tow truck! So, Firestone offered to pay for my car rental & now 3 months later I receive the charge on my personal cc!!! The rental company now tells me it was because Firestone never submitted payment!!! Im so irate with this service! Im completely disappointed that Ive been a Firestone cc holder for over a decade! Way to totally not appreciate customer loyalty! Unfortunately, I will no longer be using Firestone and will be canceling my cc. This is just too much! Its bad enough that I dont feel safe after work has been performed on my vehicle & NOW i see that they are total liars when it comes to their word of paying for rentals which are their responsibility. Word of advice, do NOT let them talk u into using ur personal Cc for only the «deposit» of the rental! They will not pay and you will receive a surprise charge months later! — Disappointed Customer of over 10 years

I was terribly disappointed with the service here. I brought my Hyundai in to check the creaky suspension and brake pads, and after almost a week in the shop — and a $ 1,000 tab — neither were fixed. I had to rent a car, take off a day of work — and the explanation I got was that Hyundais were not their specialty.
I will not be returning, and I suggest you heed my advice.

They claimed they would match a competitor coupon but when I presented the coupon they said they couldn’t match it, no big deal it was convenient and the cost was still under 30 for the oil change and tire rotation. I dropped off my suv and then got a call saying my alignment was significantly off and that they recommended I get one right away. This was an immediate red flag as I had recently replaced my tires at a competitor and had alignment checked and they said no issue. So I balked but wanted to be sure that I hadn’t hit a pothole so I brought my car to the place that did my tires, the next day and told them what firestone had said. The tech offered to do the check the alignment for free and would do the alignment if needed for $ 65. After checking the vehicle the tech said your car is in alignment and provided the print out showing my car was in alignment, firestone would not provide a copy of the sheet showing car was out of alignment. I will not be going back and I warn anyone to be careful prior to getting additional work done at this location.

One star for the manager of the store who was helpful and understanding. Other than that, unprofessional people who work there and make personal comments about customers. Furthermore, the techs are pushy salesmen and are not agreeable when a customer declines services (many times not even needed!)
I spoke to corporate about my experience and have yet to hear back from the corporate folks. Seems like the unprofessionalism is passed down.

This place is fraudulent! I went in for a routine oil change after getting my tires inspected two days ago. When I returned they told me that I had TWO nails in my tires! Funny thing is the nails are not scratched at all! They CLEARLY are brand new and trying to persuade me to buy a new tire which is ridiculous. If you want to be bamboozled then come here if not STAY AWAY

The two times I’ve been here was for an oil change since I had a coupon for $ 15.95 for the whole year. The first time I was charged less than the amount on the coupon with recommendation for other services which I didn’t get trapped into. The second time I was charged close to $ 20 with the same coupon. Not sure how that happened. And again they recommended to have all these different services done, which is listed in the second paragraph. They also said I would need new tires really soon or else it won’t last until my next oil change. I was worried since I don’t really have a clue about cars and I will be driving ~700 miles next week. So, I decided to take it to Coastal on Lower Roswell since they are 100% honest. Everything Firestone recommended was something unnecessary and I found out they will try to get you to do all these services since they get commission.
In addition to needing to change my tires NOW, Firestone recommended to get my air filters and cabin air filter changed, do a brake fluid exchange, get a battery corrosion package, and my coolant flushed. When I went to COASTAL, they showed me my air filter was still clean, cabin air filters were most likely not even checked (my oil change was done in about 30 min and since the cabin air filter is underneath the dash board, it would take them at least 30 min to go in and check just that), brake fluids do not need to be changed (pretty much never), yes there was some corrosion on my battery but Coastal cleaned it for free, and my coolant was also clean. I also don’t need new tires for at least another few thousand miles. I could even drive it to Pittsburgh and come back without a problem. Oh, the oil change that was done? They put too much oil. It was more than ¼ of the way past where it was suppose to be. This won’t cause any issues but they can’t even do an oil change correctly? Well, let me just say that the coupon is in the trash now.

One star for the location, thats it and i will never go to any firestone again in my life because of this firestone. the service is worst and they charge you for doing nothing.

This place is completely unorganized and the manager walks around yelling at the workers.. They always try to oversell you on their services. I brought my car in for rotate and balance, waited for 1.5 hours and then discovered that they charged me for the rotation but didn’t actually do it. I then had to wait for another half hour for the rotation. I will not come back. Terrible service!

The only reason why I came here was because it is 0.5 miles from my job, and I figured that I could get in and out on my lunch break with an appointment. I scheduled my appointment here at 12:15, and got here at noon. Discussed an oil change, and getting a battery replacement.
While the service here was cordial, they really have absolutely no concept of other people’s time. My car waited in the parking lot until 12:40, then until 1:20 within the actual garage. I actually had to get someone’s attention, and mention that I had already been there almost an hour and a half, and to inquire if they were even working on car. They finished it in 10 minutes after I asked about it.
Of course they tried to sell me other services, but I wasn’t biting. Besides that, it was about $ 30 for the oil change, and the price of my new battery and installation for that. Not a bad price, and not bad service, but maaaan did it take forever, even with a schedule.

The customer service here is amazing! Thank you to everyone I came in contact with. From the managing partner Kurt to the service guys. Everyone was kind, honest and polite. You know how hard it is to find HONESTY at an auto shop. I checked prices around and still got a good deal.

What can I say about this place? They have come a lonng way. I’ve been going to this Firestone for a few years now because it is close to my job. Usually I’ll drop my car off in the morning before work, wait for my upsell call, give my yay or nay and then pick up my car on my lunch break. It’s really convenient for me to do it this way.
The people working there are very friendly. Kurt in particular is my favorite. He remembers my name and always greets my with a smile and a hand shake. When he calls back with recommendations, I never feel pressured to do anything. He lets me know which things need immediate attentiona and what can wait.
On my most recent visit, I let Kurt know what my budget was and he ranked things in order of price and importance to me make an informed decision. I did some work at another shop before I went to them but I couldnt remember what exactly was done. He went into my messy glove compartment for me and found the document. That also helped me to make the right choice and not duplicate any work that was already done by another place. He gave me a manilla envelope so I can gather all of my car work documents and put them behind my seat. How genius is that?! Not sure why I never thought of it. Now my glove compartment is way cleaner.
The shop is clean and there’s a cool seating area where you can wait for your car. As other people mentioned, they do offer you upsells but it is a requirement for their job. If you don’t want to get it done, just tell them you’re not interested. I’ll definitely continue to bring my car here.

I’ve been here for complete auto inspections, tire alignments, and oil changes. I’ve been to other Firestones for the same type of appointments plus brake services as well.
There has never been a problem with any of my service appointments at this location. They’ve always done it in a timely manner. As far as «upselling», I think it is nice for them to offer me additional options if I wanted it. It’s better than not being offered the options, not knowing about it, and wanting it/​needing it later. That would mean a separate trip.
The guys are knowledgeable about what they do and just try to have you leave with a car that is safe and healthy. They are nice, too. I always call, book an appointment online, or go first thing in the morning so my wait time is never too long.
I always leave knowing what my car needs in future visits. They also let me know they price match which helps my wallet. Don’t be rude to these guys. They are just trying to do their job and help you.

I read the other review saying anything other than tires and oil changes they can’t handle. Well, they can’t even handle oil changes. I made an appointment for a (quick) oil change and it took over an hour of waiting for them to finish my car. This is unacceptable for an oil change, especially considering I planned ahead and made an appointment. After twenty-​five minutes, the guy came out to upcharge me specialty add-​ons for just a mere $ 200 more. I only wanted a quick oil change for my car that only 10,000 miles on it. After I declined his offer, my car sat up on the platform for another 30 minutes.

I’ve had a number of small repairs for both my car and my wife’s car. I’ve gotten tires and I get my cars serviced here. But anything more than tires and oil changes are a bit too challenging for the team here. Save yourself some time and money and head to a specialist. I drive a Subaru and they just failed after replacing parts that did not need to be replaced. Charging me and then when it did not fix the issue they gave up and told me to take it to the dealership.

They always have some offers going on. Look up before getting services done. Very fare and direct

Always good work and a honest price. The guys and gals here are always honest and even though they will quote a lot of work they tell you only the important things that need to be done. $ 29.99 for a Oil change is an average price for Atlanta but when they check out the car and rotate the tire, this is the added care that I really appreciate.
Lastly the Lifetime Alignment program is a lifesaver. Living in Atlanta there are hundreds of potholes and poorly constructed road that throw off my tire’s alignment. Because I purchased this program I have it checked every oil change and adjusted when ever needed at no additional cost.