Ferguson L Maxwell,DDS

Quite possibly the WORST customer service and concern for patient well-​being I have ever received. In mid-​September I had what amounts to a dental emergency when an old crown fell out and based upon a recommendation, attempted to schedule an examination with Dr. Ferguson. Four calls and voice messages left later I finally reached someone in the office who either cared nothing about his patients or knew ZERO about dentistry.
I scheduled an appointment for 8AM on 9÷14÷2015 due to a busy day. I was left waiting for TWO HOURS! After the initial exam, Dr. Ferguson spent 90 seconds with me and said they would put a temporary crown on and then a permanent one — but I need to come back. After he left the exam room the dental tech told me that was a terrible idea and that I should make sure to have him take another different type of x-​ray, and have a different procedure scheduled!!! So I did.
The day before my next appointment (10 days later — did I mention this tooth was KILLING ME?) the same super-​friendly office person calls me to say they will not do my treatment without prior insurance OK. I told them I would pay cash/​credit, etc. She said this is not how they operate. We are now close to three weeks since my first call (s). A week later I send the Dr. Ferguson — to his personal email — the letter stating that my insurance will pay for everything. This is on Monday, 10÷5÷2015. No response. I resend on Thursday, 10÷8÷2015. No response. I call today and find out they received it, never bothered to respond via email, call, smoke signal, etc. I am beyond livid.
This is a clear case of some guy that has enough of a client base to be fat and happy and not care about new business nor more importantly, someone that has a massive toothache for CLOSE TO A MONTH!!!
Bad customer service. Bad dentistry. Bad people in general. I think I would recommend tying your tooth to a door handle and slamming the door. Stay AWAY.
Starting over…

Dr. Max Ferguson has been taking care of my family’s dentistry needs for 15+ years. First me, now my husband, my mother and my son. He did a crown for me many years ago that I never have to give a second thought to. He took care of my mother (who was not a patient of his at the time) and stayed late in the office one evening to help her when she had a very painful abscessed tooth. And last but not least, our sixteen year old son has been going to him since he was three years old and he likes going to see Dr. Ferguson! He was fond of the treasure box when he was young, and would ask — «isn’t it time for us to go back to Dr. Ferguson»? I don’t know if many kids look forward to going to the dentist but he always has! I can highly recommend Dr. Ferguson without any reservations whatsoever!