Dunkin’ Donuts

I love Dunkin’s iced coffee, and this is the only location close to my house… but honestly? It’s not worth the hassle. Parking is difficult (especially if you’re trying to escape the lot during rush hour), there’s no drive thru, service is meh, and they quite often give me either the wrong order or coffee with so much milk and sugar that it’s a dessert drink. Today I asked them to add more coffee to my sugar milk, and the woman dumped out about an inch, replaced it with coffee, shook the cup, and handed it over. Not only was it still sweet as hell, but now the cup was a wet mess. I think we’re done, North Druid Hills Dunkin.

Horrible service. We’ve been here multiple times and never had trouble with any drinks or donuts or anything. But tonight, we had these two girls working at the counter. One of their name was Mira? It was just an godawful experience. We always get tropical mango smoothies. So we ordered the same thing tonight. The girls informed us very snidely that they don’t have «mango smoothies» even though it’s there under their menu, plus we’ve been getting it for the past few days. But they still charged me for it…
Then we asked about their buy one donut and get one donut free deal that’s been going on for days… Just for them to condescendingly tell us, «well business was slow the past few nights and that’s why y’all got free donuts».
Wow. Rude as hell. I could think of better ways for them to tell customers about free donut deals that no longer exists.
Dunkin donuts need to hire better employees. Or at least ones who doesn’t get an attitude with customers.

Love Dunkin’ Donuts. Today we got crullers and milk. This is a big departure from the usual chocolate frosting with sprinkles. The place is packed and Mom is yelling instructions to the crowd about how to line up. Even so we’re in and out. The only thing missing is a good bike rack outside. And I wish they would replace the trees they cut down several years ago.

Just your typical Dunkin Donuts. Emory students get 10% off. I’ve noticed that a lot of people stay here and study/​do work which I haven’t seen much at other Dunkin locations. Parking lot is a bit oddly arranged, but it is what it is.

Yuck! The employee was cleaning up, and didn’t bother to wash his hands or wear gloves when getting my munchkins — love those little buggers but cancelled my order due to poor hygiene. YUCK!

This place has improved a lot in the couple months. The dark roast coffee is a big improvement from the original blend and they have some new bagels that are good as well.
Staff has drastically improved as well. I met the manager and she is very sweet. Much better experience than what was going on a few months ago.

Admittedly I’m not the biggest fan of coffee, I’m more into coffee beverages (lattes, cappuccinos, etc), but I do really like iced coffee. And I much prefer Dunkin’s iced coffee to that of Starbucks and Caribou. It just tastes better to me, it’s hella cheap and the cups are huge. Not to mention the fact that they appeal to my sweet tooth by offering a variety of flavor shots — my favorite is blueberry.
Unfortunately, this location makes it a bit harder for me to enjoy my orders. The service is hit or miss — sometimes the barista is super sweet and helpful, like the one that was working yesterday afternoon when I came in, and sometimes they make you wait by the counter for five minutes while they’re in the backroom like the barista who was working a few weeks ago.
I also find that the doughnuts are pretty stale — especially later in the day, I’m not quite sure what the cycle of fresh pastries is considering they’re open 24 hours, but mid-​afternoon is a bad time.
The parking is limited and awkwardly hilly — so utilize those e-​breaks — it can be hard to find a parking space during peak study hours (read: evenings) with the influx of Emory students.
Overall, this location is a bit disappointing, and not worth the hassle of mistaken orders — especially considering the Starbucks located directly across the street. But if you’re a Dunkin coffee fan like me, you’ll just have to grin and bear it.

Love this location Dray always get its right!
Agree with all the reviews… after 2−4pm DONT EAT THE DONUTS! LOL.
Staff is always great… I order my coffee the same way 7 milk/​7 sugars so its hard to get that wrong… but they do sometimes have a slip of the hand and give me cream… but are always quick to remake it when I notice.

This place is just awkward. That’s the only way to put it. The cashier couldn’t understand my order of «medium iced pumpkin coffee». My boyfriend got a pumpkin Coolata and it wasn’t even mixed. The guy didn’t tell us our drinks were ready and just put them on the counter with some of it spilled all over the sides, making a sticky mess for us to clean up. My boyfriend: «there’s blue sh*t all over my lid and that guy had an awful mustache».

Open 24 hours, it’s nice and quiet. Great place to get stuff done. Food and coffee was legit.

The parking situation here is kind of awful sometimes – people often use this lot to cut through the intersection, so be aware of that – and one time when I went recently, I think the air conditioner was broken or something because the door was propped open and it was hotter than an oven. But I usually get just what I want when I come here and sometimes, that’s all you need! Also, make sure to do the little survey on your receipt because then you can get a free donut next time.

This Dunkin Donuts has some solid competition since it is across the street from Starbucks and kitty corner from Einstein and Caribou. If you are looking for a coffee shop to study in, and do not specifically want a donut, I would go with one of the other establishments on this busy corner.
I was here for about 6 hours on Monday doing schoolwork and was severely unimpressed. I came in and ordered a latte — oops no latte the espresso machine was down… Guess coffee was my only choice. I then ordered a bagel and cream cheese. Paid for it at the order counter. I waited for about 5 minutes by the counter with no bagel in site and went to sit down — I figured I wouldn’t hover and would wait until I saw my ready bagel at the pickup counter. 10 minutes later, no bagel in site, I decided maybe standing at the pickup counter would expedite the service. So I stood there waiting, and I waited and I waited… a solid 10 minutes later the guy at the ORDER counter goes oh — your bagel is here by the cash register. Sigh. isn’t this why there is a order and pickup counter in the first place — so you know when your food is ready?!
My other pleasant experiences in this shop were the lovely Muzak, being literally mopped around twice (I applaud the cleanliness, but have no desire to move the chairs around my table every couple of hours for the employees to mop), and the fact that all the lights in the bathroom were not working by the time I left.
Dunkin gets extra points for the coupons they send out in the mail — but that’s not enough for me to come back here unless I really just want a donut TO GO.

When I tell you I am soooo over this location, I am sooo over this location. First impressions are everything. So the beau and I decided to make a pit stop before heading to Amicalola Falls (beautiful by the way). It was pretty chilly that day, so I opted for the HOT pumpkin latte. I emphasized that I did not want it iced, and the size that I wanted (the latte and iced sizes are NOT the same). The barista repeated the order, so I thought everything was all good. So he makes the drinks and sets this ginormous iced drink onto the counter. I’m thinking that it belongs to some imaginary person that ordered before me. My boyfriend’s order is made, and i’m like wait … I KNOW THAT I DIDN’T ORDER AN ICED DRINK. So my beau politely tells the guy that I wanted a hot latte not an iced one. The guy does not even apologize, and proceeds to make another drink. He finishes, I pick up my cup and notice that it’s on the light side. I get to the car, open the top, and I have half a cup of friggin joe. Are you freaking kidding me!!! I was so over this experience that I just let it go. It was too early in the a.m. to be goin all black woman postal on his neglectful arse. He didn’t even try to add the whipped cream, that I asked for, to cover up his lack of necessity to give me what I paid for. Never again.

Dunkin Rocks!

For a dunkin donuts, it’s a good location. Donuts and coffee– not much else to consider when you’re wanting to go to DD.

Update: 2÷20÷2014:
ONLY since I moved very close to this location, I decided to give this place another try. They have resolved their burned donuts issues and the donuts are tasting better, HOWEVER, I went in the evening and the donuts were very stale and they were out of many options. I was told by the cashier /​donut artist that when they run out they don’t make anymore and all the donuts were made that morning. The cashier was a young American black kid that seemed to have a hard time understanding my order and my friends order of «please make the drinks the way you would make them for yourself». I have adjusted their rating from 1 star to 2 stars only because the donuts were not burned, but being out of many options and being stale only earns 2 stars from me.
— Original Review—
Food:
Here’s the main problem of this place, the donuts were once great, but I stopped going to this particular location months ago because they started overcooking their donuts. The donuts have that burned oil smell and taste to them and they are definitely over cooked. If I want donuts I go to the store on Lavista, near the Red Lobster.
Atmosphere:
Atmosphere is nice, plenty of seating; no complaints here.
Service:
Service is fast and friendly, no complaints here.
Summary:
The only problem is the overcooked donuts in possibly old grease, tastes and smells nasty. If they fix this problem I would return.

Thank goodness that this place is open 24-​hours or I wouldn’t have a place to study. This place is packed even at late hours, but I’m not sure if all of them are nomming on donuts. Though, Dunkin’ Donuts is also famous for their coffee, so that might be the reason for their popularity.
I like the fact that they not only have donuts, but other bakery items such as muffins, bagels, and even twist pastries. Definitely will satisfy a guilty sweet-​tooth.
Also, this is a warning: if you plan on staying there for more than 30minutes, consider yourself to reek like coffeeshop. My clothes, hair, books, and papers… they always emit the fumes of old sour coffee when I get back home :(

The staff at this place is always really nice. I believe they are open ²⁴⁄₇ though I am never out that late or that early. Convenient location. The quality of the donuts varies from day to day. Most of the time they are really good. Sometimes I get coupons in the mail which is always great. But I never need a half dozen or dozen donuts. My fave donut place.

Good amount of seating, people are fairly nice.
Bring fido with you to sit outside. There aren’t any outlets outside though, so charge your laptops first.

Stopped by here on July 4^th with my girlfriend. We wanted a cool refreshing iced drink (are there no 7-​elevens in Atlanta? we couldn’t find any on our phones nearby).
We ordered two coolattes. strawberry and orange. However the guy working there said he only had enough ice to make one. if he made two. the other one would be really watery. I guess they were closing soon due to the holiday. We just shared the single strawberry one. It was quite strong (we added more ice when we got back to the hotel room)
I do appreciate the guy’s honesty and not selling us something that wouldn’t be ‘good’. Definitely good customer service. He even apologized twice. nice guy.