Dollar

I wish I had looked up the reviews on Unilocal before I booked this SUV on Expedia. I never would have rented from them.
First, it takes an hour to get to the car rental center from the terminal. Literally an hour because of the trains and walking around and going up and down escalators.
Second, they added an extra $ 95 to my bill because they told me that if I used my own insurance and something happened to the car, Dollar would charge me a rental fee for every day the car was out of service. I’m not sure how that is legal and I have never heard that before but I was in a rush and it took 20 minutes in line to get to the counter. They don’t have electronic kiosks like Enterprise.
Third, she gave me the wrong directions to pick up the car. With all of my luggage that was annoying.
Fourth and most importantly, I ordered a standard SUV. When I ordered one from Enterprise 3 weeks earlier they gave me a Nissan Pathfinder which has lots of space in the back. Dollar gave me a Hyundai Santa Fe. My large suitcase didn’t even fit in length wise. It fits in lengthwise in the trunk of my compact sedan with no problem. The whole point of renting an SUV is storage space.
Basically I’m never using Dollar again, they weren’t even the cheapest choice, I paid a little (I thought) extra for better service but instead I got worse service and paid almost double.

Stay away. After waiting over an hour to get to the counter, I was told they had no cars even though I had a reservation. Remember the Seinfeld episode? They said a car would be ready in a half hour. After another hour I went back up to the counter, they were still processing people and did not have time to let me know a car was ready for me. Can’t take it personally because there was a stack a orders they were holding. No apologies. The car made it to the destination; however the next day the temperature light came on when I started the engine. I called the 24 hour emergency service and was told to call back in an hour and a half. I called back and when describing the issue was asked if the light that was a comb with a bubble was on. Why would the icon for temperature be a comb? What are they teaching these people?. It represents a thermometer to measure temperature. Since the light was blue it was determined the coolant was low. I was asked what I may have done to cause the coolant to be low. Nothing– the car wasn’t maintained. I asked for a new car, and was told I would have to drive it to the nearest location or pay an additional $ 205.00 for a tow. I tried to drive it and it overheated. I call the 24 hour emergency service again. I was told a new car would be delivered in a half hour. They didn’t have a car was the first excuse. The tow truck driver said he was given the wrong address. Four hours later another car was delivered. This car made it back to the rental store barely. The oil change and engine lights on the last five miles.

This place fully deserves the 1 Star rating it has. These folks are absolutely terrible!
I made my reservation over the phone almost 2 weeks in advance, and had a coupon for a free 1 Class Upgrade, up to Premium. One of the days I would have the car was July 4^th. Accordingly, I specifically asked the agent on the phone, to make sure the coupon would be fine on that date. He said it would, and even told me that he made a note on the reservation and in the computer saying that the coupon would be honored. So I booked a full size car, with a free upgrade to Premium.
Upon arriving to the Dollar facility, the man at the counter told me that they would not honor the coupon because of the holiday. I asked him to get his manager, and she told me the same thing. She refused to honor the coupon. July 4^th was 1 day of a 10 day rental, and they wouldn’t honor the coupon, even though I was promised over the phone???
The agent then told me I could pay the difference if I still wanted the premium car. He told me the difference would only be $ 19. I made sure that it was $ 19 TOTAL, and he mentioned the new price, which was indeed $ 19 above the price I was quoted over the phone. Sounded fine at that point, as I just wanted a car to get the heck out of Atlanta.
While going through the process and reviewing the price, it was not $ 19 total at all, rather $ 19 per day, which ended up being way over $ 200 more after taxes and fees. I reminded the agent that he said the total would be $ 19 more, and he argued that he never said that.
The icing on the cake, was that even though I never signed a rental agreement, never initialed anything, and specifically told the agent that I would no longer be renting the car, the agent put a hold on my credit card for almost $ 700…the original amount of the rental, plus the $ 19/​day for the upgrade. WTF?
After telling the agent to remove the hold immediately, both he and his manager said they could not, and that it would be removed automatically at midnight that night. Not only was it not removed at midnight that night, it still hadn’t been removed 3 days later when I called my credit card company to report their fraudulent transaction and hold they put on my card. It took the Mastercard World Elite Fraud Department two calls to get a hold of these losers (they ended up calling the national number, after getting nowhere with the idiots at the Atlanta location), in which the hold was immediately removed, under threat of forced removal, and chargeback/​chargeback fees.
I ended up going over to National and was actually treated like a human being. I ended up paying $ 100 more than I would have had I booked early, but got a nice premium car with great service.
I will never be dealing with Dollar again, and specifically not the Atlanta location. Don’t waste your time. They are most certainly as horrible as these reviews say.

Avoid at all costs.
We went to pick up a car a few weeks ago and even though there were only 2 people in front of us, it took 45 minutes to get to the representative. When we got to him, he mumbled and turned away whenever he talked to us (even though he spoke perfectly clearly when talking to the other representative).
He asked us if we wanted car insurance, and we said no we already had it. Then, he mumbled something incoherent. When he asked us to sign to pay, we caught that he actually added the insurance which made the rental nearly double the price. After we pointed this out, he said we had to prove that we had insurance. By this point, the line had grown to about 15 people while the line for the other car rental companies were empty. After a few minutes of searching our policy on our phones and showing him proof, he just said «ok» like it was no big deal.
Never renting from here again.

Rented economy car Oct 18 – 19. Booked on line $ 29.95 Specifically asked at counter NO any extra charges incl. insurance as I have my own. I was not explained the cost of services I was signing for (I thought it was part of security deposit) and end up with $ 84.90 bill for economy car for 1 day?! I’ve rented before at Dollar and other companies, but never was misinformed like this before. In the past I’ve been explained clearly about all charges I sign, so would never be shocked with final charges. Absolutely unacceptable. I will never rent from their company ever again. I would give zero stars if there was such option.

My wife picked up the car from the airport and she was told that she had to buy the insurance on the car. Unknowing she accepted and came home and told me the clerk said she had to purchase it. I immediately called the branch and the 800 number and was told that I had to come in for them to remove the charges. My wife had to go a local Dollar rental to get the insurance removed. The nice tenant at the Marietta location told her that he gets about 4 customers a week with the same issue. The general manager needs to rectify and re-​train the service reps to put the commissions aside and think about customers first

WORST EXPERIENCE EVER. They lied to me and charged me for something I didn’t ask for. When I asked what I was signing they said it was my deposit for holding the funds on the car when I rented it. LIARS. I spoke to unhelpful manager Dana and she told me I signed it so why didn’t I read it. I didn’t and asked and they LIED TO ME. Worst company ever. I’m looking into pressing charges legally.

Horrible service. They will do whatever they can to trick you into paying the insurance. Watch very carefully. Once they have you paying this fee you can’t get it back unless you go back to a corporate location… which are far and few between.

Standing in line right now. Pre-​reserved a car which is «here» but I won’t get for another two hours. Spoke to an extremely rude woman named Ashtyn who not only accused me of being a racist but started coming up with excuses when I asked if I could get a refund. When I asked if any other companies had cars, she pointed towards Enterprise and told me to go there next time. I understand that she’s probably under stress but come on! Definitely sticking with Enterprise next time.

I rent from Dollar and Avis/​Budget around the country on a weekly basis. I normally don’t write reviews, but this experience was so terrible I just have to warn others. Since some of the other reviews were written, a monorail now connects the terminal to the car rental center, so infrequent shuttles are no longer an issue. As a Dollar Express member I was able to go straight to the garage where the clerk was friendly and kindly gave me what I thought I was an upgrade (compact to intermediate SUV). From here it went WAY downhill.
— As previously reported, the car smelled of smoke. As it was a choice of this car or a Mercury Marquis (worst car rental car in my opinion), I kept it. I found later when I dropped something on the floor that there were cigarette butts under the seat. Needless to say, there was no excuse for this.
— The car had 53k miles on it. Never in the 100+ car rentals I have had in my life have I ever had a car with even 35k miles on it, much less 53k miles. I asked the clerk at the exit booth about it and she said that cars were often kept until 65k. Moreover, the car model was a 2011. This is not acceptable.
— This was not the fault of Dollar and this experience is no factored into my star rating, but it should be mentioned. My GPS with the most recent maps uploaded on it directed me to the wrong drop off location. The location it directed me to was located at the back of the lot and simply had a sign that stated ‘No Car Rental Return’. There were at least a half dozen other rental cars who appeared to be in my same predicament. I circled the lot for at least 25 minutes until I saw a tiny rental return sign at the bottom of a much larger sign.
— When I finally returned the vehicle I was asked for a gas receipt. I know it is on the contract that I may have to present it, but I have never been asked before. Despite getting lost on my way in, the gauge showed full. I don’t want to know what they would have done if I didn’t have one.
This experience will not stop me from booking from Dollar at other airports as my experience is usually good with them, but I certainly will think twice about booking with Dollar ATL again.

Terrible! Dollar does its best to trick you into its nonsense insurance rates. They will saddle you with extra charges that were not laid out clearly when booking the car. Customer service afterwards is even worse! It takes almost a month to even discuss your complaint with a person that can help you. They even close your complaint case without even speaking with you. Horrible!

The absolute worst customer service ever encountered in any market.
When my better half returned her rental she was unfortunate enough to get agent George Starvo, the manner in which she was treated/​abused was shameful. If his behavior is indicative of Dollar Rental’s customer service/​resolution policy I would suggest any man not traveling with his wife/​significant other or sister warn them away from Dollar… I cannot imagine George treating a man with the same level of disrespect and disdain. As far as the company goes they havent yet respond.
Thanks Dollar rent a car, George Starvo must be a poster child for your companies customer service policy.
I hope Dollars upper management has the guts to pick up the phone and apologize to the client! If not they can enjoy the recession!!!

My car reeked of smoke. Other than that, ok experience. I should have exchanged the car right away, but it was 6am and I wanted to be on my way. Advice to Unilocalers, smell the car before driving away!

TERRIBLE SERVICE. The manager completely IGNORED me until I started screaming. He made me sit out there waiting for him for about 20 minutes, with not one customer in the store, before he moseyed on over. He then somehow managed to pretty much ignore me during our conversation too, maybe he’s just slow.
The problem is, I filled up the car before I returned it and they then charged me 50 dollars for gas. Why? I had no receipt to PROVE I actually put gas in the car. Actually looking at the gauge is to difficult apparently. Well, I was livid. I can not believe this is dollars policy. Then I read my paperwork closely and it is actually up to the discretion of the people on staff how full it «looks» and then if you have no receipt they will charge you based on that. The mngr here told me it was based on miles used, so although it was obviously full on return he then charged me for a full tank. UNREAL!

Awful experience. First off, they have the least frequent shuttle at the Atlanta airport. Secondly, get to location where they have the cars and i go to the desk to get my reserved midsize car. The guy behind the desk tells me to wait and then services someone behind me who happened to be an express member, which I rationalize is Ok because he’s an express member. Then he finally gets to me and is getting an economy for me and isn’t charging me less. I say hold on a minute I reserved a midsize. He said he though I was in a hurry and the economy will be ready faster. I said I’ll take it but had to fight for him to reduce the price.
Then when I was driving to return the car — I needed to get directions to get back to the site since it is off the beaten track. I called the number they gave me, which is some big corporate # and I had to wait over 30 minutes before I actually got on the phone to speak to a humanbeing. He was helpful, but 30 minutes of being on hold means I heard the phrase «Please continue to hold» 60 times.