Critter Sitters

Growing up, Sharon (who is still with the company!) watched my family’s Olde English Sheepdog, so I knew who to go to when I planned my 8-​day vacation from my new 4yo Maine Coon.
Within two hours of filling out the Contact form on their site, Kimberly reached out to me via phone and email (when I didn’t answer the call). She has been super flexible and open to my changing plans and, although I found a friend who lives in my apartment complex to watch Sherlock the Cat in exchange for a 6-​pack, I plan to contact Kimberly the next time I go out of town! The $ 19 per visit rate is really great, and I know the company does good work.

Since this company refuses to make right on its error, I have contacted several entities for assistance, including the BBB. The company has not responded to the BBB’s inquiry, nor has the owner responded to me.
RESPONSE TO THE OWNER’S RESPONSE
The owner seems to be resting his denial of reimbursement on some purported idea that someone needs permission to copy my key. Like most homeowners, there is nothing stamped on my keys which denies someone permission to make a copy. Therefore, an unstable person (or frankly anyone) can make a copy of my key if he or she has my key in hand.

Awful service over the holiday. My dogs had no water when i got home. Visits were less than 10 minutes each. I have electronic locks that log entry and exit into my home. One visit was completely missed. My dogs were left for over 12 hours alone. No explanation whatsoever from sitter. I am so sorry I left them with this «sitter.»

Think twice before even considering this company!!! There is no reason on this earth to allow these unprofessional, dishonest, sketchy sitters and management to step foot into your house, and touch your beloved fur babies and then have the audacity to try to pin it on your neighbor or the dog from a lousy excuse of scratching. HMMM — neither of those are remotely valid nor does it explain why the BACK paws were bleeding.
Nancy was our «sitter» who took it upon herself to go through kitchen drawers when everything pertaining to the dogs (two dogs) such as all food was clearly laid out and labeled where she would not miss it in the same location as it was the weekend previously where we were in a bind and needed a sitter, our regular boarding business was full for the weekend. Lovely, to come home to find your dog bleeding out of his paw and in discomfort from what appears to be both back paws cut without any authorization, drawers gone through and lack of explanation or ownership to the mistake by both the sitter and the company.
Since the encounter occurred over a holiday a weekend, I called my vet first thing the next morning and in fact they confirmed the discomfort and bleeding he was in was consistent in that of a nailbed being cut too short into the quick. Submitted the Vet diagnosis to the Area Manager (Liz) via email as well images to show the bleeding paw and the blood on the carpet I came home to.
Only to not hear a response for over 24 hours and when I did follow up with her again via email– my neighbor was being mentioned as perhaps coming into my home and doing such which is absurd considering he walked over to the home after not hearing the dogs for a long period of time and rang the doorbell to make sure they were alive.
In the email to Liz we simply just asked that the vet fee be refunded as the visit would have not been necessary had the chain of events involving their employee not occurred. Instead, my neighbor was the subject of the email and the refund was never mentioned — shocking, goes to show they care more about the money than doing what is right. This strictly a case of right and wrong, and the lack of care we received was WRONG.
We love our dogs dearly and view them as our children, as they are our pride and joy!!— please please do not use this company or their services!!! IF I COULD GIVE THEM ZERO STARS OR BETTER YET NEGATIVE STARS, BELIEVE YOU ME I WOULD!!!

Melissa is the BEST Pet Sitter EVER !!
We couldn’t get our pug Frasier to learn any new tricks, the only thing we could get him to do was «sit.» We went on vacation for a week and came back to Frasier doing «lay down,» «shake,» and «stay!»
Melissa really knows her stuff!
We absolutely loved the videos we got each day! It made us feel so good to see him smiling, learning and going on his walks with her everyday. He completely amazed us. We were shocked at how quickly she was able to teach him! We can’t wait to use her again!
Melissa thank you for the tips and wonderful care you gave Frasier.

Not at all satisfied with the service we didn’t get from Critter Sitters.
After it taking them 4 days to return our call after we had explained how our trust in pet sitters has been stretched to the limit after our nightmare experience with CutiePaws, the lady who finally returned our call starts off by telling my wife that there is no way they can stay at our house for the thirty minutes that they originally told us the $ 24 we would have been paying would cover.
And then to top it all off she tells us that their service «is not a right fit for us», and we should look for a newer pet sitting service that is not as busy because «there is no way that I could get to every client in one day».
When my wife would try to talk the kept cutting her off and talking over her in a condescending tone, and then proceeded in hanging up as soon as she’d finished what she wanted to relay to us.
What a waste of time.
Pet owners need to educate themselves on how pet sitters in general are carrying out their promised duties when the pet owners backs are turned.
I do not recommend this company. I care for my pets too much to have amateurs look after them.

Whitney is the best! My husband and I have only lived in Sandy Springs 5 months, but unfortunately have to travel a lot leaving our boys behind (black lab and miniature schnauzer). She always texts me to double-​confirm our schedule and leaves a sweet note about how things went while we were gone. She even brings in our mail/​packages for us!
We love our dogs more than anything, and we’re SO HAPPY we found CritterSitters and Whitney to take good care of our pups!

I love Karen! She takes such great care of my cat whenever I travel. She’s also very professional and I completely trust her in my apartment. I highly recommend this service.

love this service! i love Linda Inman — very friendly, patient and loving with our male cat 5 yrs old. always leaves us a short note on how he did. was very patient when i called to check on him when we had her sit and he was recovering from surgery. always calls you back when you leave a message. i HIGHLY recommend this service if you are out of town and need someone who is qualified and caring to watch your pet. forget the kennels and give your pet some loving care. call critter sitters today! :) they were on GROUPON recently and i took advantage of that.

Wayne has been sitting my Mom’s critters for years. What an unbelievably nice and goodhearted guy. He even sends Mom photos of the pets. Very cute.
I believe the sitters are subdivided by neighborhood, so I can only speak for this one, but I would wholeheartedly recommend him to everyone.