Boundless Management LLC

As a property owner looking to rent, the choice on a property manager was both a personal/​commercial one. We chose Boundless after speaking with a few potential managers based on level of service and competitive pricing. We are early in the relationship in that we just had a tenant move in a few weeks ago so most of this has to do with the tenant securing, negotiation and cosmetic improvement services.
Pros:
Tim is an experienced agent who provides a commercially viable counter to owners emotional expectations. He is calm, professional and responsive.
They do a lot of rentals. I don’t know if it is a small part of their real estate service portfolio but I did not get the sense it was an add on. Since this service was most important to me, I was comforted by that.
Pricing can quickly eat away at rental income. Boundless is very competitive.
Rent estimates — there is sometimes competing pressure between getting the highest value and losing another month of rental. Tim/​Boundless walked this line well and counseled us appropriately — even if it was not a particularly easy conversation to have.
Monthly statements are professional and itemized making it easy to track expenses and revenues. For owners concerned about revenue/​carrying costs, this is an extremely helpful tool.
Cons:
During the tenant recruiting/​identification process, I would have liked weekly reports on activity. I would recommend an email reports disclosing inquiries, showings, etc. Rather, I had to call to get this information.
Although each manager has their own website and solicitation protocol, I would have liked the rental to have shown up on some of (what I perceived to be) the more popular rental sites. Not sure that would have mattered substantively but as a first time renter, it would have provided more comfort.
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All in all, we are happy with our selection. We have a tenant in the property and were overall pleased with our service. My interactions with Riel in the back office have also gone extremely well and so I expect the monthly management service to go well also. I recommend Boundless if you are considering a property manager.

After issues with plumbing, appliances, critters in the attic, and water pooling up under the carpets, I reached out to Boundless Management to inform them I was without ventilation for a week straight. Temperatures were easily exceeding 90 degrees daily and Boundless took a whole week to get the issue resolved. They took it a step further by insisting on not reducing the rent for the days the home was uninhabitable. It is commonplace for this company to schedule maintenance appointments and abruptly pull No Shows during the prescheduled/​coordinated times. It took a lot of patience to create an account just to help others not make the mistake of dealing with this company. Do so at your own risk but at least heed the warning.

Rebecca Shannon, agent that works for this company, will NOT call you back. I called her about 20 times in a 2 day period. She never answered and her voicemail was always full. The outgoing message prompted me to text her, which I did, several times with no response. She finally responded that the home I was interested in had been leased that very day, and she was rude and unprofessional. I can’t help but think if she had responded in a timely fashion, I would have been able to rent the home that I wanted to rent. Stay away from this company!

In short, Boundless handles everything for leasing my condos, with minimum hassle and isn’t afraid to do extra work, that I’m not necessarily paying them for.
After moving to Australia 2 years ago, I needed someone to manage two condos. Boundless has made it so simple. They handle everything from maintenance, finding and screening tenants to financials and collections. It removes almost all of the stress and effort.
The team is professional but also friendly. I work with them exclusively by email, due to the time difference and they are so prompt in answering questions and solving issues.
Being so far away, I can’t help with anything physically, so they’ve done little things like interfacing directly with the HOA, sending appliance colors and various price-​options when something needs repair, then handling delivery of the appliances and their installation in my absence, Worthy of 5 stars.