Blu Sky Cleaning Services

I wanted to like them! The team that arrived was really nice, polite and professional. They walked through what I wanted done and said they could do it. However, at the end of the clean it was really a very average cleaning job at best — they missed all of the dusting (even though I had it as a «priority area» and it needed it!), covered more of the middle of the floors than the corners, never turned on a vacuum to our rugs and seemed to be using more «hot water» than any cleaning agent (granted, it’s supposed to be green… but still)…
I had a Groupon and they changed my time a few days beforehand, were nice about it and showed up at the new time they chose. And I know it was not possible to clean the entire house in the time allotted, so I understand that. But the areas that WERE «cleaned» were not all that clean.
It’s hard to know if this is their typical practice or they really are swamped from the Groupon which I know can really ruin a business’s reputation if they aren’t equipped to handle the volume. I hope that they are able to recover.

Awful! They never showed up to a confirmed appointment. No one called or emailed to inform me that they will not show up. As a matter of fact, the day before my scheduled appointment time someone had actually called and confirmed my appointment. I emailed and called, no one returned my call or email.

The woman who came to my home was perfectly nice and polite– I liked her a lot. However, her cleaning was incredibly subpar. If I’m paying someone to clean my house, I expect them to do at LEAST as good a job as I could do in the same amount of time. But mirrors weren’t wiped, surfaces weren’t cleaned/​dusted (obvious, easy-​to-​reach surfaces) and the floors weren’t entirely vacuumed (it was given a once-​over, leavings corners and edges still dirty). Because I liked the woman so much, I actually paid for a second visit… but I’ve learned my lesson, and sadly won’t be using Blu Sky again.

From their poor customer service to the subpar cleaning, this is by far the worst service company I’ve had for any in-​home service. The cleaner, Constance, was 30mins late and entered my home wearing a camo jacket and smelling of smoke. Not a good first impression to say the least. She asked for my priority areas and then insisted it wasn’t possible to do in 3 hrs. That was fine, but I wanted to know what was possible and she refused to answer. She actually walked away from me in the middle of our conversation and yelled, «Just call the company.» Absurd and unprofessional behavior. I asked that she start with mopping and sweeping, but she ignored my requests and addressed areas she felt were more important (like dusting the top of an 8′ armoire-​why???). I called the company to ask more about what was typical of a 3hr cleaning and the assistant manager refused to answer my questions. She said Constance was never rude and that my house was probably not as clean as I thought it was. I asked how customer concerns were handled and she refused to discuss the company’s policies. I then spoke with the manager, Mimi, who was somewhat more professional, but still did not address my concerns. Mimi told me that their company wasn’t making any money off of me since I was using a Groupon. It seems apparent that because of this, I was not entitled to good service. It was also mentioned to me that I should tip Constance for her service. I found this very unprofessional and unacceptable, regardless of the cleaning. However, because the cleaning itself was so poor, I felt no obligation to tip. I actually had to mop and sweep as soon as she left because she tossed up additional dirt and dust on the floors. This entire experience was a nightmare and I’m truly surprised a company so poorly run is still in business. I strongly suggest looking elsewhere for cleaning services or you’d be better off living in a dirty home.

They never showed up on the day they were scheduled and never called to say they were not going to show up. We had to call them 3 times before they told us it was too late that day to come and that they could reschedule with us; who wants cleaning services days after they had planned on it. I went with them because I bought a Groupon and the person working their phones told us they are swamped by the Groupons and are getting a 100 calls a day so they have a 24 hour return your call policy but expected to hear from me in 4 – 5 hours so we they didn’t they dumped our appointment. Shameful business practices, poor customer service and they don’t want to give us our money back.