Avis

Horrible! The manager at this branch is not fit to hold any job. He has made sure I never rent from avis again. Avis just lost a customer of 6 years.
We had a reservation for 10 am. We were told there were no cars available. The manager kept telling he expects a car to be returned in 15 mins but every time a car rolled in he said the car needs to go to the «dealer for servicing». We waited for 3 hrs before he said he can get us a car if we paid an additional $ 250 on top of our $ 256 weekly rental. He further added that all avis location in Atlanta were sold out. Which was not true, as we found out later.
We walked out and went to the enterprise location 3 blocks north. It was one of the best customer service I’v ever had. Highly recommend this branch enterprise branch over avis. Not only did they accommodate our last minute reservation, they gave us free upgrade when the car in the class we booked wasn’t available.
Don’t want to give this avis branch the one star either. But Unilocal doesn’t have any lower rating. I hope they fire this manager.

Updated review:
Steer clear of this location as they have terrible customer service & extremely slow. I had a 10:00 reservation and waited 30 minutes to get my car. After searching in the deck for 10 minutes for the car I went back upstairs & Asha, the only person working at this AVIS location was like «O, Sorry… The car was up here». Over 40 minute process. Upon return 24 hours later Asha once again was working the counter & did not do her job properly. Without asking me the mileage she immediately charged me a $ 13.99 under 75 mile fuel surcharge. I went back to ask her what the charge was for & she stated «If you drive under 75 miles», you receive a $ 13.99 charge. I shared with her she never asked me the mileage upon return & this was unacceptable. The dialogue escalated & turned into a shouting match. Shame on this Avis location for leaving an employee alone at this location as they cannot do their job properly. I immediately called the corporate office & had the erroneous charge removed. WATCH OUT at this location.
Previous review:
I booked my reservation on
& picking up my vehicle was not a problem at all. Friendly staff. When I returned my car the gentleman cleaning cars took my keys in the lot & said I didn’t need to go to the office unless I wanted a receipt. I went upstairs to get a receipt & the gentlemen cleaning called upstairs to advise the office I would be charged a $ 75 cleaning fee.
BEWARE: When I picked up my car a staff member did not walk me to the car & the interior of the vehicle was very dirty. It appeared like an entire family had been to a Fall Festival before me as there was hay & straw in all four floor spots. Upon return I kindly advised the customer service agent the car had not been cleaned & she did not charge me a cleaning fee. If I had not gone upstairs to get a receipt I would have most likely been charged the $ 75 cleaning fee without me knowing.

This rental location causes Avis to have a bad name, I have never had the level of customer service that I had at this location and it was solely in part to the manager that worked there. The employees were nice and one was training and I could live with that but when it came time for an adjustment due to a misprinted contract, the manager acted with no tact. It was embarrassing to see someone act like that and call themselves a manager. I had to have corporate resolve it. She needs a new job and new line of work.

I will never use Avis again! I’m here for an emergency and had to extend for a day. I was told the price to extend was ²⁄₃ of what I’m already paying, I asked for a manager and got Eddie with badge number 85 236. He did not care about the emergency not that I was Avis preferred and told me I had to pay the rate. I will be writing corporate on this and posting on Facebook and telling as many people as I can.

They are located in downtown Atlanta. Avis was the cheapest non-​airport car rental company. The airport location is forced to charge about $ 200 more for a 2 week rental because of the airport taxes. A quick trip on MARTA for about $ 4 will save you from paying the airport fees. They are located 2 blocks form the Peachtree Station, across the Sheraton Hotel.
The customer service reps did their best in getting me a car, a Jeep. The rep told me that she hooked me up with one of their best cars. She wasn’t lying! They only had 2 SUV’s. The better one, a Kia Sorrento had already been rented out. I needed a toll pass transponder for driving in Florida. They did not have it. I gladly drove back to the airport where they gave me both a new car and a transponder.
Not a bad location. Unfortunately, they don’t have a big selection of cars. They get the job done here. 3 ½ stars!

We live in Atlanta, but we don’t own a car. When we have to have one, and a Zipcar won’t suffice, this downtown Avis is our stop. It has the best rental policies for me – there’s no extra charge for my husband to drive, and he doesn’t have to be present when I pick up the car (like Hertz), there’s no extra fee to travel to the states beyond those that border Georgia (like Enterprise) and they always offer up a ride to work or home after I drop off. The rates are usually lower than others, or at least within the same range. The cars have been great and the people are always friendly. Be nice to them. It just makes everybody’s life easier.