Atlanta Lenox Taxi

Terrible service. My mom and I were at the Georgia Tech Hotel and called this company based on the front desk’s recommendation. This hotel always has cabs just hanging out front waiting, but we wanted a safe, dependable, not-​shady taxi service. So we called and were told that the cab would be about 15 minutes. About 30 seconds later, a cab pulled up in the taxi station, but we assumed it was not ours because we were told it would be 15 minutes. So we sat there in the lobby waiting. Eventually that cab pulled away. I checked my phone because it had been about 15 minutes and saw I had a missed call (I dont know why my phone didnt ring). I called the number back thinking the driver might be on their way and it was the driver, saying that was him sitting there all that time and that he could see my mom and I sitting in the lobby. I told him I’d missed the call and assumed it was not him, as there are always random taxis waiting and we were told it would be much longer. (Plus, why didn’t he come in the 20 feet to the lobby? Why did he just sit there and stare at us??). He said «Well I don’t know how to respond to that» in a snotty voice. He did offer to come pick us up but by that point I didnt want to give him the business. I told him not to bother and he just said «fine» and hung up. At the front desk’s suggestion I then tried Über, which I’d never done before. It was AMAZING! I’m not tech savvy, but it was so easy and fun and the driver’s were great. And it was super cheap compared to a cab. Save yourself the trouble and use Über. Please dont bother with this company!!!

Two passengers. 1 mile. $ 15!!! I don’t think so.

Atlanta Lenox used to be really reliable. While bar tending they were always our go-​to for calling cabs.
Now, they are exactly the opposite! The drivers are always trying to scam one over on you by nickel & diming for extra charges or by taking excessively long routes. The dispatchers are not only rude and unprofessional, but have no idea how to run the place. I’m told to expect a cab (or at least a call) 10 – 15 minutes and it takes 1 hour & 10 minutes for a cab to arrive. Sadly, this isn’t a one-​off experience either. This has been a repetitive occurrence. To remedy the issue, I’ve tried calling in the morning so as to have an «appointment» set up for a cab in the afternoon. After double checking with dispatch at 30 minutes before my scheduled time to ensure my cab’s arrival, imagine my surprise when the cab never showed up. Their excuse that «they’re still trying to get a cab to me» 30 minutes after my scheduled appointment time is simply unacceptable. I don’t know if it’s a management issue, lack of drivers, or incompetent dispatchers but the company is just too unpredictable for me to use any more.

Had a VIP from NYC who needed to get to the Ritz from the Carter Center. Was told a cab was «on the way». I guess in Atlanta «on the way» means he’ll be there in 45 minutes. Wen he did arrive he went to the wrong entrance the drive around in a circle until someone pointed out the exit. Embarrassing for me and embarrassing for Atlanta

Absolutely stay away from these people! They are rude and liars. Initially the women that took my call was extremely rude and told me a taxi was coming. Called back 3 times for her to tell me taxi was coming. Hour and fifteen min later called back and she said she was still trying to find a driver to take the call. Screw these getto-​ass people. Stick with checker.

These people are RUDE! Called the night before for a 5am pickup to take my friend to the airport. The woman who took the order was rude and short. Then 5am comes and we call when the car is not here. A different woman says that the order has not been dispatched yet. She insists that she was not there last night to take the order, making it not her problem. After 30 minutes, had to take my friend to the airport or he would have missed his flight. On a previous occasion, the driver came 45 minutes late after getting «lost» even though my address is in all the major navigation sites. DO NOT USE THEM!

Omg. Waited 1.5 hours for them until I gave up and took another cab. I called 4x and the lady did not tell me they would take that long and had no cabs available. They pretty much suck.

I feel a lot like Bryan on this one. An essay could be written about the woeful state of taxi-​cab affairs in Atlanta. I’ve experienced some impeccable-​but-​limited rides (Decatur’s Best) and I’ve experienced some usually-​reliable rides (Checker Cab), but when it comes to almost near-​constant disappointment, Lenox takes the trophy!
After about half a dozen or so experiences with this company, many of them complete and utter failures, I feel qualified to write this review. I hate to write off any company or establishment after merely a couple tries, but Lenox has thoroughly earned a one-​star panning at this point.
Last night was the final straw. My lady and I were celebrating three years together. We were going to Restaurant Eugene in Buckhead, which is a bit of a trek from our house in Edgewood/​EAV, especially when drinking is involved. So, thinking ahead, I called *seven* hours in advance and asked for the cab to be at our house at 7:15pm (when really we needed to leave at 7:30; I was giving Lenox as many opportunities as possible to make this work).
Well, 7:15pm came and went, and I called them around 7:25pm to make sure a cab was at least on the way. «I’m sorry, but we’re slammed,» I was told by the gal on the phone. «But I called seven hours ago to reserve this spot,» I pleaded. «I know,» the lady responded. «The call is out there, but none of the cabs are picking up.» Gah.
At around 7:35pm or so, we decided to hop in the car and drive ourselves (We ended up taking Zingo home: a company I wholeheartedly recommend in situations like these.), lest we be too late for our reservation at one of Atlanta’s finest restaurants. Out of courtesy (Why? I don’t know. They certainly didn’t show the same to me.), I called them, canceled our cab and explained why.
Lo and behold, midway through our drive to Eugene, a cabbie calls me saying he’s ready to pick us up. I told him it was canceled a good 15 minutes prior. Why that message wasn’t relayed to him is beyond me, but it’s certainly indicative of Lenox’s horribly unorganized business practices. I suppose it shouldn’t be surprising that that same disrespect they have for the people who pay them trickles down to the people they pay.
If it’s not obvious at this point, you should NOT give your money to Lenox. They are packed every weekend and this is a shame, because they are a lackluster company on their best days, one that shows contemptful indifference to both its customers and employees. The only way they will realize that they are wong is if people take their money elsewhere. Please do so.

This might be one of the most confusing reviews I have chosen to write. This cab company both infuriates me and I feel sorry for them at the same time.
I do not drink and drive. I love food, restaurants, and the whole package so I tend to give up the extra dough and flag a cab in lieu of the extraordinary expense and suffering of a DUI that many of my friends have had to experience.
Atlanta Lenox Taxi is terrible. They have told me dozens of times that they use credit cards but every single time I ride somewhere it’s nearly a fight. The drivers tend to act like each of them have never heard of a credit card. It could be true! Just about every cab driver I have had from this company is different, do not know the downtown area or roads, do not carry, or know how to operate or follow a GPS that I NOW CARRY WHEN I MUST USE THEM!!!
It’s insane!!!
One driver recently broke it down for me though. He said that the taxi company themselves charge each of the drivers 20% on every credit card charge. I suggested that if credit cards are such a problem post a credit card surcharge. That blew his mind. It took me 20 minutes to get home that night. It was only 3 miles.

Whoa. Had an insane experience when I called to see if my wallet was found in one of their cabs. Apparently «Mr. Navy» felt like he had to yell at me to get some pent up tension out. It was an extremely weird conversation… to say the least.