AT&T Digital Life

Just like what everyone else has said, I would NOT recommend AT&T home security. Luckily for us, we had a 10 day trial window after our equipment was «installed» and we were smart enough to cancel during the trial. The «technician» did everything half way and needless to say, nothing worked after he left. The customer service team was surprised when we wanted to cancel, but I just can’t justify paying for something that doesn’t even work. How is that logic? I really wish good luck to those poor people stuck in contracts with this company.

Att representative sold me a «bundled» package with my cell phone, direct TV, and adding this would drop my security bill to 24.99 a month. Got my first bill 16 $ for pro rate. 2^nd bill 64 $. Called customer service they said I wasn’t the first time caller with this issue and that I was «lied» to. Finally got a hold of a supervisor after 2hrs, said they would give me 10% off and if I wanted to take it further, write a letter. Only way to cancel pay over 500 $. DON’T GET THIS SERVICE!!! CUSTOMER SERVICE AT ITSOME WORST!!!

Second time in less than 45 days my system has gone offline. Then they tell me I need to be home to «reboot» the system. I am not home and won’t be for awhile which is the reason I got the system in the first place. The first time this happened they were able to reboot it remotely, this time I’m told no way. I don’t need the system when I’m home so what good is it? I’ll cancel as soon as I return.

Finally called in and was told my contract is over so I can get rid of this service! Stick with adt or someone who has been around. At&t’s technician do not know what they’re doing, you have to spend a 4 hour time period waiting for them to show up, they finally show at the end and take another few hours, problem is never solved, system is cheap, at least the lady I called to cancel the service was nice and knew what she was doing!

Since I can’t seem to get anywhere with my bill and the lies regarding the charges and requirements for digital life, I will post here.
It is a scam. The employees tell customers what they can expect, accept the plan for certain items and say the money they save will pay for it. Then the bill is different.
Store employee says one thing, tech says something else. The thermostat can only be changed via internet service, not manually. Not explained. You have to pay additional fees. Not explained. Bill total was a flat out lie at time of signing up.
I called numerous times and can’t get anywhere. They argue with me on the phone, charged me late fees and tell me there is a $ 500 charge to cancel.
It is not at all what was explained, misrepresented products, misrepresented services.
I will post and blog anywhere I can find.

i had issues with at&t customer service. i called at&t corporate. case was opened they said someone will contact within 24 hours to address my concerns. corporate was very nice and they said they will also address the customer service issues we have. corporate just contacted me. they were very helpful. resolved my issue. it is unfortunate that the customer service 800 national number could not help me. but at&t corporate did. if anyone has issues with at&t digital life customer service contact corporate. they helped me.

This system is terrible. Installed it 3 months ago and has yet to work correctly. Do not let anyone talk you into signing up for this.

The absolute WORST security system and company ever! Do not get this! Problems from day 1 with this dreadful company. Sales men didn’t tell me I was getting into a contract. Installation tech came smelling like he smoked 5,000 cigarettes and had never showered in his life. Online account has so many glitches forget about doing anything online. You will be charged for things you shouldn’t and call every month. The key pad will constantly say the system is offline or losing power or low battery on their sensors that are supposed to run off electricity. You will call to have these things fixed and be told you won’t be charged but get an email 30 mins after they leave that says you’re being billed. And you will still have an annoying beep going off because the problem wasn’t fixed when they were there! So you will call back to cancel your service because you are fed up with this shit and they will tell you it’s over $ 500 early termination fee! So you will say fack that shit, and get out your lap top and start writing the BBB… while taking your frustration out on 3 ice cream sandwiches… @ssholes

This service is not competent and there are so many negative things, they should not even try to sell th is service. The customer service is incompetent. I’ve called almost 40 times, they just can’t figure out who I am, where I live and how to help me. The one agent said «wish for the best», that’s it? wish for the best? I had to tape her I could not believe my ears. They charged me for service and left the cameras ON when I had moved out, so I had access to a home I no longer lived in. The new service was awful, I still have NO faith in it, it has been almost 3 months, still doesn’t record or work properly. Forget calling for assistance, you will spend hours!!! on hold and then ask for a supervisor, you will get nothing. DO NOT GET YOUR SECURITY FROM ATT — better off to get a big dog than ATT service. But they do not forget to bill you, whether their system is working or not.

FUCK this AT&T Digital Life, the battery on the equipment is bad and they want me to replace it. or i will be charged $ 90.00 for they to fix their own shit.
Unfortunately I still have 8 more months on my contract, someone please let me know if there is a lawsuit going on so I can Join.
People please spread the word, this an abuse!!!

AT&T digital life home security is HORRIBLE. If you are considering home security DO NOT sign up with them! Their service is intermittent and the customer service is rude/​incompetent to include the supervision! I’ve had service with them for a year and they REFUSED to have a technician come out for the NUMEROUS times my security system hasn’t worked. They also REFUSED to acknowledge the better business bureau complaint I submitted and REFUSED to waive the early termination fee even though they voided the contract by not providing the service entailed in the contract!

I would give it a negative review if you had that option.
Agree with so many of the comments and wish I would have known when I moved here. I called to temporarily suspend my service at a rental while I have a home built and stay with a friend in the meantime. Phone call #1 and there was no issues with that, dates were established, agreement for no bills until I moved, discussed what I needed to do with current equipment which was nothing and forwarding address was discussed. What happens 15 days later?! Payment is taken out. When I call customer «lack of» service, I am told that it was a payment for the previous month. 2 days later, bill in the mail states it was for the future month. I call again, #3, and am told my service is still being monitored, they don’t suspend, they don’t stop charging, and I need to go back to the house I no longer live in to unplug equipment or the service will continue. Ok, so I get the equipment unplugged at the house I don’t live in. Receive daily emails and messages from their «monitoring» people that my battery is low and my service is interrupted. Call again, #4, runaround, ask for a manager, put on hold for 15 minutes, hang up, call back, #5…am told they don’t have managers. Went to the store… they can only call, you guessed it, customer service! Numerous other calls… finally tell them I want to cancel and they can send me the cancellation fee… which that day was $ 80. 5 days later, phone call that my battery is low and I need to call them about interrupted service… AND the next months bill in the mail. Today’s call and the cancel fee is now $ 210 and I have to pay another month of service in a house that I don’t live in!!! The «supervisor» I did finally get today refused to tell me anything but his first name because of «security reasons», and basically only said «I understand you are upset, but you will pay $ 210 and any outstanding bills»…apparently not living in a house does not matter… but then again the only people I talk to are at a call center in India… so maybe that’s how it works there.
BOTTOM LINE… AVOID AT&T WITH ALL OF YOUR LIFE!

DO NOT USE
They are a terrible company with terrible customer service.
We had the service for a few years. The install was less than professional with many exposed wires running to outlets & holes punched in our drywall (for camera power). (terrible instal with no regard to home)
We had to do major construction on our home because of Super Storm Sandy and had to move out for over 6 months. All utilities to the home had been cut off. AT & T refused to suspend the service and on top of that continued to call us with emergence calls stating that the system was down… obviously they didn’t listen to is when we told the the house was under construction with no power… 100 times…
(terrible customer service)
Once we moved back in the system stopped working properly. Camera began to fail, devices would not come back online… ect… When we finally got someone on the phone to set a date for a service appointed, the technician never showed up. TWICE! Two days in a row.
(terrible customer service)
We finally cancelled all services. Lucky for us we were no longer under contract with this terrible company… Buyer BEWARE.
Looking into Frontpoint, ADT & Vivint as options… Reading Unilocal reviews on them just makes me want to spend the money on more firearms and puppies. Is there any security company worth using?
Did I mention they have terrible customer service?

Their system is passable until you have to do anything with customer service. They will transfer you around and around and then tell you there is nothing they can do. Accounts cannot be transferred so if you move you have to pay and early outage fee. I had to start a new account after fulfilling my 2 year contract to get a boxed fixed because it was in my husband’s name and not mine. They promised me the first 3 months no charge to resign and of course there is no notes about this in my account and now I am stuck with them again for another 2 years.
In summary, a phone call with AT&T is like being in one of the 9^th rings of hell, you’re going around in a circle until you want to beat your head on a cement wall.

Do not even consider using this company. We have had the system for a year until we switched back to ADT. System never worked, cameras worked intermittently, service techs either do not show up or show up hours later. Worst customer service and even the techs that have showed up late that could never figure out our issues said AT&T rolled this system out WAY before it was ready. This was the worst experience we have ever had with security systems. The last tech got into our ADT box we had before and cut 30 contacts and then tells me he was going to charge me 900.00 for thirty new contacts. AT&T refused to fix the damage. We are actually hiring an attorney over the damage and faulty equipment. So glad we returned to ADT. Service tech arrived right on time, repaired the damage and got us protected with a product and cameras that actually work.

If you are ok with receiving the absolute worst customer service ever… digital life is for you. Thanks to Roger and Stephen for being exceptionally bad at multiple levels. It seems like AT&T gets off on being the worst service company ever.

I have had the system for two years today. I cancelled it today! I live in a pretty good neighborhood and the reason I got the system was caught the addict or kids that keep getting into my car. The camera is about 15 feet away from where my car is and the video and service worked the way it was suppose to but the quality of the camera is just horrible. You can make the image out but not enough to ID a person. I was highly disappointed with this, the system isnt cheap. The equipment is expensive and the service is also expensive. I will be selling the add on equipment to people that want to keep the system and buying seperates with better resolution and guess what no add on fees of 60 plus bucks a month.

A wonderful life it is not. While AT&T still provides excellent home internet service, they know very little about home security. It’s like trusting your car mechanic to give you a root canal. From the ridiculous ‘bundling’ sales process to a pricing algorithm developed in the warped mind of a juvenile marketeer, this part of AT&T is a disorganized mess. If they can’t provide a straightforward price, and if they cannot keep a scheduled installation time (even after the installer confirmed the appointment the evening before), and if it takes hours on the phone to cancel the service, how can you possibly entrust your home security to them?
Don’t even think about this service. There are better ways to get monitored home security without a dedicated land phone line.

I had purchased this system on a Saturday. I went in for a cracked phone screen and was cleverly conned into the system. It all seemed legit. I got home and scoured the web for reviews. Glad I did. I called them to cancel on Monday, I waited for 15 minutes before getting another sales person. I explained why I wanted cancel, and price was a factor. He kept me on the phone for 40 minutes, trying to offer me discounts after discounts. He said he couldn’t believe I didn’t want these «generous» offers. At this point my blood was boiling. I kept my calm and kept repeating myself, I simply wanted to cancel, please cancel. He finally agreed to cancel. He then mysteriously had computer problems and had to reboot, put me hold even longer. After awhile he said it was cancelled and that the equipment hasn’t been shipped yet and will cancel that as well. After an excruciating call he said it was all cancelled and we hung up.
Tuesday, I received an email saying the equipment has been shipped to my home. Confused, after being told it was cancelled, I called again. I was on hold for 15 minutes before being connected to someone. I explained, bluntly, what happened and reiterated I did not want another sales pitch. He was actually nice and checked my status, (while muttering about more offers). It was never cancelled! Nothing, not even the install date! I became furious. I demanded it be cancelled and I better receive a confirmation. He apologized for this and put me hold again while he cancelled it. I was on hold for another 5 or so minutes. He assured me that it was cancelled and when I receive the equipment to return to sender or to open them up and place return labels on them and send them back. We hung up and I received a confirmation email of cancellation.
Now I have to wait until I get the packages and waste more of my time returning them. This is not a system you want and definitely not a customer service you want. There are too many negative reviews and too much fine print to sift through. Stay away from this hassle and research a different company to get a better home security system (which I’m doing now).

Wish I could give zero stars! Terrible customer service. My alarm has gone off multiple times and no call from at&t to notify us. I escalated this issue along with many billing issues I have had. Manager never got back to me. I want to cancel my service but can’t because they lock you in for two years… would have to pay $ 400 to get out. Their call centers are in Jamaica so good luck getting a hold of anyone to complain to. Do not, do not sign up with this company.