AT&T

This place is run by a group of incompetent criminals. The salesman and managers are lazy and lie through their teeth. I went in to get a new phone and consolidate my existing lines. By doing so, I was told that it would save me hundreds. In fact I was charged over $ 1500. A minor detail the salesman failed to mention. I know that’s not entirely his fault but he and the manager failed to return shy phone calls. Furthermore, they have screwed up the lines. A problem six months later they have failed to correct. I have wasted hours on the phone and going to this stare. Finally, every person in there looks like they are as likely to steal your wallets as they are to sell you a phone. NEVER again will I go here. Stay away!!! They will make fatal mistakes and charge you for it

When I purchased my iPhone 6 here around this time last year, I had an overall good experience. Sure, my bank account got emptied out, but I was satisfied with the service and the time they took to explain the Next plan to me.
I realized that the AT&T insurance plan is not worth it. Don’t get me wrong, it’s not this location’s fault that they needed to see me this insurance to make commissions. I get it. But I beg you, if you’re going to get insurance on your iPhone or Apple product, please do it through Apple. When I came here to ask about fixing a cracked screen with my insurance plan, they handed me a pamphlet, in which all I needed to take away from it was the phone number or website to submit a claim. There’s no need to even go to the store, apparently, because they can’t do anything about it. What I like about going to the Apple Store is that they will take the time to listen to your concerns and return you a fully functional new (or fixed) phone. I hated leaving AT&T that afternoon without having any closure or comfort in the fact that my phone could be fixed.
I do enjoy the service of my carrier, AT&T, and I did enjoy the service I received when buying a new phone. But when asking for help FIXING the phone you bought at that location, don’t waste your time. They just sell things to you and take your money, they can’t do much more than that.

Here goes my wonderful story.
Back in June, I walked into this store to terminate my contract.
I had two lines and have been paying more than $ 120 every month.
After spending some time, one of representative (a guy) told me that everything was well taken care of and I can just take off with no worries (because I was about to leave the country for a while… yes, I am out of the country at this moment).
As of today, my wife checked out our bank account and told me that we are still being charged and it was almost $ 300 so far.
I called the ATT customer service only to hear that there was no cancellation notice whatsoever. It turns out that I still hold an active account.
What a story~~~~~~~~~~~~
I became so mad, but ATT told me there is nothing they can do about.
No refund!!!
Huh… ATT and an idiot guy from this store… made one of worst day of this year.
Unless you are meticulous enough to double (or triple) check ongoing services, you would not want to use services in this store even though store workers treat you well with nice smile.
Also, I am furious about ATT.
Their employee made a reckless mistake and I pay the price for it?
What a service from ATT. Shame~
This is my last experience with ATT ever.
Though things can be quite different for other people, I would recommend you to stay away from this store.

I went here a few days ago since I was eligible to get the iPhone 6 for $ 200. Melissa tells me that instead of paying $ 200 right now, I can just pay the tax, and my bill will remain the same. Sounds good right? I thought so too, so I bought it.
I guess it’s partly my fault for not asking more questions, but I didn’t expect them to swindle me so hard. When I got home, I realized I would be paying $ 20 a month for 3 years, essentially financing a $ 700 phone that I could have gotten for $ 200.
So they basically lowered my bill by $ 20 for all of the data, minutes, and texts, but then added on the $ 20 so that it stayed the same. It wouldn’t be that big of a deal, but if I lost it, I owe them $ 700, plus I’m stuck with the same phone for 3 years.
This lady did me dirty, so I went back the next day and told them I just wanted to pay $ 200 and not finance anything. The woman allowed me to, and was pretty nice about it. I’m not sure if I just got a shady sales woman, or if they’re all like this, but I’d definitely never go back.

We were trying to get a flip phone for my grandmother; I know, flip phones are so 90’s but bless her heart she is 80 years old still feisty and just can’t get on the touch screen bandwagon. We found a razr on ebay and ordered it, but unfortunately the China brand one just isn’t compatible with the band waves here so we hit the net again in search of a flip phone that will work here.
We settled on the LG A380 and started calling the nearby AT&T stores to find availability. This is an easy, easy request. We called 3 of the surrounding stores: Briarcliff, Perimeter and Gwinnett. The Briarcliff location did not have anymore unfortunately, but what totally blew me away was the attitude of the rep at the Perimeter location.
When I inquired about the phone, her response was that they did not give out inventory status over the phone. Um, excuse me, but this isn’t the latest iPhone or Galaxy 6 I’m calling about. It’s a $ 20 flip phone. Stunned, I asked again for clarification that I would have to drive down there and go into the store for a simple request and essentially wasting time. Yes, she said to which I responded that’s retarded (sorry, I was not PC in my response).
I hung up and called the Gwinnett location, not only were they able to verify they had the phone in stock after a 50 second hold, but was able to put one aside so that I can purchase one today.
So, if these are all corporate stores, why was 1 holding out on me?
This is crazy that they couldn’t help me over the phone with a very, very simple, kindergarten request. I’d hate to have to come in with a serious issue with their incompetence.

Well my experience at this store is the opposite of most of the reviews seen on this site. I was greeted on arrival by Tyler who was eager and knowledge. While he was able to correct one issue immediately, he tried to fix my email system but could not. He did however direct me the the proper help. No trouble with this store which demonstrates that is frequently it is the person not the location

Pitty to see the bad reviews… I myself had a very different experience.
My aunt and I went to this AT&T store to add a line to an existing account. We were immediately greeted by a young guy who told he would have someone be with us in a moment. And just as we turned around to look at phones, another gentleman greeted us and logged us in to be seen next. Within 2 minutes a young lady named Jamaka came and assisted us with our selection. She was very helpful and thoroughly explained all of our options for adding another line of service, and even told us how we could save a little on the bill. She was honest and very bubbly.
Towards the end of our visit her manager Matt came over to make sure that all out ducks were in a row and that we were good to go. Matt and Jamaka have a very good chemistry together that made things run smoothly. I really appreciated their time and help! They were awesome!
I would recommend going to the store to ask for them. I plan to make this my regular store because of the level of service I received here, although there are other stores closer to me!
Kudos to Jamaka and Matt! :)

I was an AT&T Wireless customer for almost 10 years. I cancelled my service because they are now much more expensive that the competition.
I cancelled my service a couple weeks before the end of my contract, and was charged an early termination fee. I tried speaking to customer care, but useless.
AT&T is behind its times and does not get it. Do you think I will subscribe to one of your services in the future after this… will try not to.

The employee that spoke to us was immediately so condescending that I thought she trying to be funny. I’m sure that anyone in that job must encounter more than their share of rude and uninformed customers, but the rude response our questions were met with has motivated me to give my first ever Unilocal review. I’ll drive to another AT&T location in the future and another experience like this will unfortunately force me to change providers.

Worst store ever!!! This people doesn’t know what customer service means. Don’t go there

Don’t Sign up with AT&T. Employee did not know what they were doing — lost all my son’s contacts. Switch from Tmobile took 3 ½ hours. Eligible for discount based on my employer — told it would take 2 – 3 billing cycles to take affect — no retroactive credit. Emailed district manager and never received a reply. This store is terrible.

All of the employees at this store need to be fired. The lady checking people in is dumb and rude. The blonde little gay guy who works here stomps around with a diva attitude and is SO RUDE to customers. Avoid this AT&T at all costs.

This is the worst experience i ever have in my whole life i can say, because of this store i started hating ATT and waiting for my contract to finish so that i can move from att. Big idiots are working there i don’t know how they got into these kind of jobs. One star for location.

Beware of the employee named Bradley. He is rude and when you call him on his rudeness he gets ghetto. Employment is probably a requirement of his probation. He definitely should not be in a customer service position. He would be a better fit at McDonalds or Burger King.

I have been an AT&T mobile customer 4 years and also have U Verse and Internet Home. I would not recommend this location to anyone. I have to say I have been in here maybe 5 times, I dread coming here, Jeffrey, Hector and Duvoir are very unskilled at their customer satisfaction. I will not go into detail, but Duvoir seems shaky in managing his employees, Hector is more concerned with going around the store with his business cards announcing he is a manager to clients instead of helping them when there is an incredibly long line, and Jeffrey acts as if he only knows how to sign people in and is incompetent with anything else. Brandi is the only employee/​manager who actually cares about her job. She even was so kind to tell me about Amex Isis for AT&T promo and scored me $ 50.00 to my smartphone. After all of the low-​par experiences at this location, I only go to AT&T at the Forum where they give excellent customer service.

Not sure what all the bad reviews area about. I had a perfectly good experience in this store. No problems whatsoever and the staff was very attentive and helpful.

This is a review specifically on customer service from this particular location. Dealing with an iPhone hardware issue, I bounced back and forth between this AT&T store and the Apple store. There was no resolve from either source which brings me to needing to purchase a new phone from my carrier, AT&T. My first trip to the store, Ashley was a huge help in presenting my options. My second trip to the store, however, was one of the worst customer experiences to date for me. Beware of Melissa! She wasn’t helpful at all and even had an attitude when having to explain all of my options. As a consumer, I should be able to ask many questions as possible to ensure I’m making an informed decision about a purchase. I shouldn’t be answered with «Well, what are we not understanding here?» I get we all have bad days and maybe we don’t like our jobs even, but this doesn’t excuse you from basic manners of being cordial especially in a customer retail business. If it’s any consolation to anyone, she even apologized for the behavior afterwards. I’m sorry, I don’t want an apologetic representative. I rather have a representative that will do their job without the attitude. Would I visit the store again? Sure, it was nothing personal to the company. Would I want to be welcomed and half informed by Melissa’s presence? No!!! Do yourself a favor, and take the time to ask for another rep, such as Ashley.

Terrible Service, the personnel is not trained to their solutions. Had to call the online support and plug them to the store team to make them realize, that the store employees were responsible to make some account updates (store manager included).
Ignorance can be acceptable, their inability to understand and find a solution (services) is just unacceptable

Absolute worst service provider I have dealt with in 20 years of being in business. BEWARE.

CAUTION and this is gurantee stay away from this company they are rip off. they charge you for things that will show in the bill that does not even beleong to you. DONT USE THEIR SERVICE. YOU WILL ALWAY HAVE PROBLEMS