Renaissance OB-Gyn

I went to this place twice a few years ago, and I decided after my experience that I would never go again. They have terrible customer service. The only nice thing about this place is the waiting room. I never got to see the doctor, they made me wait forever, and it was really hard to get a hold of anyone when I called. I also had a midwife who told me that I was too old to have children and made me cry (I was 30). While I was crying she just started at me without any sympathy. I also never wanted to see a midwife, as I don’t really agree with them. I wanted to see a doctor with an MD. But they never asked me if I was okay with a midwife. I then asked some of my friends and I am now very happy with Dr. Semeran in Liverpool. And I now have a two-​year old son that he delivered! Dr. Semeran’s practice is very kind, sympathetic and easy to get a hold of even though they have a lot of patients. I recommend him to all my friends. And I’m only typing this review because Renaissance sent me an email to log-​in to their patient portal, even though I am no longer a patient, and I told them that on the phone when I decided to leave. What a surprise, they do not communicate! Please look for a better practice, or ask your friends who they go to. Don’t do an internet search like I did.

I love this place — I’ve been coming here for routine OBGYN check ups since moving out of Manhattan in to Astoria and it’s been very convenient.
I’m usually in the waiting room for a short period of time. The facilities are clean and the staff is great.
This place is TINY. I think they recently hired their third employee — a medical assistant named Grace but before her it was only Dr. Spyropoulos and Eleni there doing everything! I think this is why they have some clerical hiccups occasionally.
I’ve had two issues and one was a billing issue and the other is with their phones. I’ve tried calling the office before to have it ring busy for hours. And it would be a Tuesday at 3PM — not a strange hour at all! They must not have an answering machine or call waiting which seems cheap and outdated for a business nowadays but I will put up with these issues because of how friendly and professional the staff is. Like I said before, I think they only have 3 employees. Also, they only accept cash. Half the time I come here I’m running in from work and the office is not near any banks so I’ve gotten in the habit of remembering now but it would just be so much more convenient if they accepted all major credit cards and/​or accepted checks.