City Cleaners

They are always on time and they fix things like broken buttons without being asked. I would give 5 stars but the parking isn’t the best.

While my clothes were ready just in time for me to leave on a business trip, both my very expensive dresses had huge visible circles where they had «attempted» to remove stains. I am absolutely furious as I now cannot wear either. I will be requesting a full refund.
Update: got the free refund and stains finally removed.

I called this place up to inquire about their pick up/​delivery services. Charlie was extremely helpful and eager to move forward with collecting my info.
I went with it. That same evening he was at my place picking up my clothes. That was a Thurs eve. By Sat early afternoon he had called with word that their driver was in my area. Awesome.
You can pay cash or cc via phone. Though I didn’t know what my total was, I just provided my cc. I should have asked, but he also should have shared.
High fives all around for convenience, friendliness, and quick turn around. I’ll be using their services again.

Left my jacket here for 4 days to have some rips sewn up and a zipper issue fixed. On pickup day at 11AM, after 4 days of suffering without a Winter coat in a snow storm, they called me and did not leave a message. I went to pick up the jacket and surprise surprise — NOTHING had been done. Apparently they couldn’t fix the zipper so they just decided not to do a damn thing. So not only did I suffer for 4 days for no reason, but my jacket is in the same condition it was when I left it there.
Seriously unprofessional. Why didn’t you guys call me on Day 1 or 2? Thank god I didn’t show up at 10AM Monday because you hadn’t even decided to call me then. They gave a half assed «sorry» but it was too little too late.
DO NOT GO HERE. Horrible business who does not value their customers.

This place is terrible for dry cleaning Down products. The two times I’ve been here were to dry clean my Down comforter and a Moncler Down jacket. Both times, the PERC (perchloroethylene) (the goddam dry cleaning fluid!) that they used stayed on my items for over a week. Now I know that practically all dry cleaners use this stuff, but this place somehow infuses this shit into your clothes.
That’s not even the worst part. My Moncler jacket’s inner label fell off during their dry cleaning process. After notifying them about this, they rectified by offering to sew it back on. Good customer service right? Well you would think until you realize that they are incompetent. They actually sewn the label through the outer pocket and clamped it shut. LOL wtf? Isn’t this sewing 101? Did I mention that they also burned off the ‘Authentic’ tag from the jacket?
After contacting them again, and with much resistance, he finally gave in to re-​fix HIS mistake. He was claiming «Too many demands». Wow, talk about customer service eh?
Well, they ‘re-​fixed’ it alright but nothing short of shoddy sewing a five year old could do. The stitches were uneven and all over the place.
It doesn’t take much to please me but this place is just
BAD! BAD! BAD!

I was a little skeptical about using dry cleaners in Astoria after seeing some pretty bad reviews. After doing some research though I settled on City Cleaners. I had them pick up my dry cleaning so I was a little worried that something would get lost in transport. My worries were for nothing however. The day after they told me it would be ready I called at 7:25 (5 min before they close) to see if it was too late to schedule a delivery. The guy on the phone said it was but he was going to offer to try to do it anyway but when I told him I was 2 min away from the Broadway stop on the N/​Q train and that I could be there in 3 minutes he told me he would stay open so I could personally pick it up. They were willing to work with my hectic schedule and stay open so that I could pick up my clothes. Everything was there and all the stains were removed. There was no shrinkage or damage and the prices they gave me on the phone were what I was charged. I am super happy that they are willing to work with their customers and am definitely coming back!

I accidently rubbed off some of my red lipstick on a VINTAGE CREAM Chanel courture gown. that had sequins. Oh, the gown did not belong to me… I first took the gown to a fancy dry clearer in the upper east side… they were going to charge over $ 400! Ah no.
As I was walking home that evening I passed this dry cleaner and with faith hoped that they were able to remove the stain without ruining the dress. When I went to pick up the gown, boy did it amazing !!! I’m never going to another dry cleaner.

Need a place for your dry cleaning, city cleaners gets the job done. It fulfills it’s function as a dry cleaning establishment, but is average to below average when it comes to the customer experience. I was initially going to write this review after my first visit with them, but I know everyone has those days. So, I decided instead to wait to see what their regular performance was like. Now that I am a REGULAR customer, let me tell you, it’s a fitting review. If there were half stars, I would have given 3 ½ stars, because like I said earlier, as far as functionality as a reliable cleaners. They earn 5 stars, but as far as customer service goes, I give them a whopping 2 stars. It’s not that they are overly rude or anything, but their customer service is severely lacking. Every time I have entered the door, to either drop off or pick up, I have yet to be greeted for coming and thanked for being a patron. I know what you are thinking, «really dude?» And I reply, «Yes, really.» As a prior business owner, my business was also a public service. And I’m not the wisest businessman around, but I’ve always felt, if u want to be a 5 star business, then you must treat your customers like they are visiting a 5 star establishment. You don’t have to kiss anyone’s butt to achieve it either. Just treat them more then just a last name or receipt and flash a smile like your not completely upset to have a job. Look bottom line this place offers GOOD WORK as any legit dry cleaners would and I am a REGULAR customer, but I’m loyal to their function not because of the experience.

Not incredibly fast or friendly service. Pretty expensive as far as dry cleaning goes. Not sure why the prices fluctuate from the posted price list. Wayyy too much money for a coat or dress. That being said, the work done is high caliber so I’ll keep visiting!

This is the BEST dry cleaner in Astoria hands down, I live in Ditmars Blvd and still use them instead of these horrible places near me. Charlie and his staff are kind, professional, and great at what they do. Only Dry Cleaner that does my shirts PERFECT.

When I checked Unilocal reviews to see if this place had a good tailor, I barely found any reviews. Here’s one now…
Friday Morning: I arrive during store hours in the morning and there’s no sign of the tailor. Not a big deal, she was just a few minutes late. The young girl behind the counter? Super apathetic! Suit to be altered and ready by Tuesday, 4PM
Tuesday, 7:00PM: Apathetic girl looks around for my suit and when she finds it and holds it up, I notice the tailor hasn’t even started. Apathetic girl comes back and looks at the computer and mumbles «I don’t know why she didn’t start» I now have to find some time in my already fully booked day to pick up the suit in time for the wedding.
Wednesday, 6:30PM: The suit is finished but the fancy hanger it was on is now gone. Whatever, no big deal, I’m over it. I’m being rung up and realize there’s also no fancy garment bag on it anymore. Up to this point I’ve been super patient but now it’s all getting to me. Guy in the back thinks he can help and he grabs a bag, comes and wraps my suit in it, I thank him, pay, grab my suit and turn around and let them know… «This isn’t my bag, this is someone else’s bag!» Apathetic girl looks up and says «Oh, it’s okay»
Maybe they’re great for dry cleaning, but at this point, I don’t want to step foot in there for anything more ever again.
The tailoring job was not the quality that I had expected and the customer service was poor. Tailoring was also over priced.

Pro: They do a damned good job, and are reasonably priced!
Con: They take a hell of a long time! For 4 dress shirts, they took an entire week. I mean, that’s not terrible, but dry cleaners normally take a day or so. If you need anything cleaned urgently, don’t come here!

When I had an important interview recently, I decided it was a good time to get my business suit dry cleaned. Unfortunately, I waited until it was a little late, and came to City Cleaners only a few days before my interview was going to be. No matter. After explaining that I needed it sooner than their given timetable, the clerk helpfully offered to have it done two days earlier.
Sadly, I then forgot about it until the end of the Saturday on which my suit was going to be cleaned. My interview was set for Monday, and I had work that morning. Disaster!
Yet, all was not lost. On that Monday morning, a couple hours before official opening, I wandered over there in hopes that maybe I would catch someone opening the place early, so that I could still get my suit in time without having to call in sick to work. As it turns out, there was someone opening up right then! Realizing this was unorthodox, I asked as politely as I could if it was possible for me to go in early and get my suit. The guy opening was incredibly nice about it and more than willing to let me in, even though this was still a while before opening hours.
My suit was in great shape, and the service was very reasonably priced at 10 bucks for the matching jacket and pants. And I was in time. Huzzah!
I should add one criticism, which is that I think this place should be open on Sundays. I did try calling them that day in the vain hope that someone might be working in the back and willing to help me, but to no avail (obviously, I don’t specifically blame City Cleaners for not having someone to answer the phone for me on a non-​business day). I think simply operating for some number of hours on Sundays would save some stress and near-​disasters like I had. Even still, I had great service, and both people I interacted with there went above and beyond for me when they didn’t need to, so the Sundays issue alone isn’t enough to lose a star. Highly recommended.

After my last dry cleaning fiasco, I took a long time to figure out where to go for my next dry cleaning. I got a new job with a business professional client, so I really had to put on my big girl suit and stop looking like an intern. This meant upgrading myself from the laundromat dry cleaning and going to the big fancy dry cleaner. This meant putting aside my cheapie tendencies and paying up for no more losses and better quality. :deep breath:
After a detailed Unilocal and on-​foot neighborhood canvassing, I settled on trying City Cleaners. Their hours are great, so I can drop off on the way to work and pick up on my way home (they close at 7:30 pm while a lot of places close at 7:00 pm). Their prices were a smidge lower than two other locations I visited too. I dropped off a decent sized load — three dresses, two blazers, and my winter coat. Three of these items reeked of cigar smoke (see Diamantes
).
When I picked up three days later, the clerk quickly found my items, rang me up with a smile, and all my items were accounted for. Everything was clean, nothing smelled, and they don’t use those pesky stapled tags. Nothing was shrunken and the linings are were in place. They also recycle clothes hangers. The price point was something like $ 56 for all six items ($ 15 for the jacket, $ 7 for a dress, $ 10 for a blazer?) which is not much more expensive than my old place. I’m thrilled and I’ll be back.

Alright this is a bit random, but the other day I went here because I had a loose thread on one of my gloves and after visiting several places along Broadway to just see if they had a pair of scissors I could use and found this place. It appears a bit tiny but they very helpful. They got out their scissors, cut my thread, and even tied it to ensure that I did not get a hole in it. It was awesome and super kind of them. I plan on using these guys the next time I have to get anything dry cleaned.

Amazing customer service and reasonable prices. I had to drop off my suit to be drycleaned between interviews and City Cleaners was able to do same day service, as long as I could get my suit in by 9:00am. Although I may have been on the edge of my seat, praying City Cleaners would dry clean my suit by 4:00pm every other day, they absolutely delivered. Go to them when you’re in a pinch and need top-​notch, professional service!

I needed a suit dry cleaned. When I picked it up I noticed my suit was pretty thrashed. It had none of its original shape and I might as well have put it in the washing machine. I guess there is not much I can do about this. They refuse to acknowledge they did it.
Be sure to go somewhere else.

Dry cleaners. Pfft. What, too fancy and snobby for a good ‘ol laundromat? Well, several shrunken pants and unremoved stains later, I realized it was time to grow the hell up and take my damn fine pants (if I do say so myself) to the dry cleaners. And you know what? They delivered. Clean, not shrunken, still classy.
They take a while, but for all I know that is probably par for the course when it comes to dry cleaners. I really have no reference point. My usual attempt at keeping things clean is waving my magic voodoo stick, cutting the head off a chicken, and wondering why there’s now mud and chicken blood on top of the Masala sauce stain.

I’ve used this place for a few years (even when it was different name… but same peeps still working)
I like them, typical Greek biz in the hood. They do good job cleaning all kinds of stains and what else.
The only negative is tailoring, the old man has good hands and eyes, but his skill on tailoring trousers are not so great and had them done a few times and I ended up visiting the other guys next block.
Sorry but for tailoring I am not comfortable here… The owner fam is very nice thogh.

I’ve been going here for about a year now (they recently underwent a name change). Overall, I’m satisfied. Some points:
— I ask for many of my dress slacks to not have a crease. It took them about ten times before they finally got this right
— They’re great at getting out those impossible stains on all types of clothes (silk ties, cashmere, etc)
— I trust my most expensive clothes to them
— Dry cleaning here never carries a strong odor or a nasty film you get at some cleaners
— The tailoring is ok — even though i’ve only tried it for small things such as hems and small rips
— OK prices — a bit high for Astoria
They need to institute some type of rewards program, though. Spend X amount and get $ 5 off — or something.