Queens Borough Public Library – Arverne

One of our secret gems… The library located across the street from the projects. The area is a little sketchy but the library is great.

This is kind of ridiculous but I had to write this just as a heads up. This review is based on a request for a book I placed online on Monday May 19^th. There were only 5 branches total that had a copy of the book (none of which are that close to me) & 2 already had the book checked out. There were 2 copies at the Central Branch & one at Arverne. As of Monday afternoon the book was showing as «Requested for Loan». Tues, Wed, Thurs, still «Requested»… By Friday I decided to call the branch & ask why the book still showed after several days as «Requested» and not «In Transit». I was told the procedure as being after it shows as «Requested» the next day it would be pulled from the shelf, then the day after put on the truck & sent to Central where they then sort it to the branches kind of like mail. I asked if that means it would not show as «In Transit» until after Central sends it out & I was told that was correct.
Fast forward to Tues afternoon (after Memorial Day)… the book STILL says «Requested». I called the Central branch. Same story. I still can’t figure out if they have the book in their possession or not. The lady also tells me it’s the day after a holiday so that’s gonna slow it down some. Wed, Thurs, Fri… Still «Requested»! I call back Arverne. I spoke to a guy working the reference desk who was just filling in from another branch. I explained the whole thing & he took my card # & said he had some customers ahead of me but was going to look into it & see if ithe book was around there. I called back after work & he said he didn’t get to it yet but he was going to try to locate the book. I asked him if it says «Requested» does that mean it has not been sent to Central yet. He told me that was right. He said the book might be lost or stolen or misplaced in the branch. He said if that was the case they would have to try to get it sent from another branch.
I got home Friday nite & for fun checked my account online. The book now said «In Transit»… That substitute guy was the first very helpful person who actually didn’t mind doing his job! ** FIVE STARS for fill-​in guy from another branch!

I would say, Great Staff!!! Very helpful & friendly. Some of the patrons are a little rowdy but overall it’s better than most. Love self check-​out.

Great redone great staff