Chase Bank

Customer service is horrible. My mom and I were in a huge rush to add her to a bank account in between appointments. Called this location and they said we could come in right away and be helped knowing it was time sensitive.
Arrived 10 minutes later to a lady doing nothing who told us hat the lady who could help us was at lunch. We asked why they had told us to come down and she wouldn’t answer. Asked for a manager l, his name was Santiago, who came out and was equally apathetic and basically said we he to wait despite being in a hurry. Asked santiago if he could take three 5 minutes to add her considering we had been told we would be helped right away and were in a hurry and he said no, I’m busy and went to the back.
A teller saw us leaving angry and had us come back in and finally helped us. But I give the manager and the lady at the window a big fat F

I reserve 5 stars for experiences that really «wow» me, and where someone/​something went above and beyond; the people here did just that. I came in for something super simple and was taken care of to the nth degree in 10 different directions. It was an experience you only dream of these days. Simply put, damn-​good service. Thank you!