Rainbow Ventures Property Management

We Rented for the New Year Eve in Oceano, Ca
Beautiful and wonderful time with Family! Can’t wait to plan another trip for the summer.
Thank you Edi with Rainbow Ventures you did a great job on helping set up are family getaway!

We have stayed at Rainbow Ventures vacation homes on several occasions over the last few years. We have always received first class service. They always are willing to go the extra mile to insure our visit is great. The home we like to stay in is consistently clean and well stocked with kitchen appliances and utensils. Most every room has TV and cable service. The wifi works great. All the comforts of home plus beautiful beach views.

THE WORST RENTAL EXPERIENCE EVER!
Do not rent from these people, they are extremely rude and unresponsive.
I stayed in one of their houses from 09÷18−09÷20. My family and I take vacations 2 – 3 times a year and this is by far the WORST rental house we have ever stayed in. To begin, on the very first day we arrived at the house after going grocery shopping and placed all of our groceries in the fridge and went out to the beach, only to find out that when we came back our groceries were warm and the refrigerator was not working. We panicked as we had purchased lots of perishable items and immediately called both Gail and Kelly– neither of them answered so I left each one a voicemail explaining our most immediate concern. The house had another refrigerator in the back room which was much smaller and in one of our guests bedrooms– but we placed a majority of the items in there and then went out to buy TWO coolers and ice for the additional items that did not fit in the smaller fridge and could not stay in the warm fridge.
We went about our day and starting making dinner in the evening, only to be more disappointed at the state of this house. The Kitchen was FILTHY!!! All utensils, plates, pots and pans had some kind of left over food stuck on to it. We ran the dishwasher about 5 times that day just to be able to clean all the items we are going to use and hand washed all the dirty pans. We cleaned the kitchen and living room which both were very dusty and the BBQ outside which was also very disgusting.
Please keep in mind that during our whole stay there, I did not receive a single phone call or text back from their Gail or Kelly to help with the refrigerator issue. And there were NO KNOBS in the refrigerator to regulate the temperature. We tried using the microwave– also broken did not heat up our food. (we ultimately took the microwave from the back kitchen and brought it up to the main kitchen).
This house took work to get it somewhat cleaned in order for my family and I to be happy and feel comfortable about staying there even if it was only for 3 days. (yes, OVER an hour a big group)
Upon check out we had to place all the sheets in a laundry basket and clean up all towels in the house and take down to the laundry.
SO can someone tell me WHY did we have to pay a $ 250 cleaning fee if we did most the work. I can tell you this house was cleaner when we left then when we got here!
Before leaving I sent a long email to Edie, the women who had made our reservation and explained to her all the issues we had with the house. No reply on Sunday or Monday morning.
So I picked up my phone and called the office. I spoke to Gail about all the issues I had and at the end of the conversation her only helpful reply was «Well what do you want us to do for you?»
I asked for the cleaning fee to be reimbursed back to us because I did not feel that it was fair to pay for something we pretty much did on our own. She said that this was not possible and that she was going to check out the house for herself, which would have been useless because we cleaned the house while we were there and there and she would not find the house in the same condition we did. (which is why I called but NO ONE answered their phone). Regarding the phone call issue, she claimed that both she and Kelly were out of town in LOS ANGELES (about 2 – 3 hours away) and «out of cell phone range.» Which I do not understand, I am from northern California and phone works perfectly down in southern California and in many other states within the US.
After our phone call I receive an email from her where she began ripping apart my email and wanted to know exactly how many coolers we had purchased because through email i said A cooler and over the phone I said coolerS. She said that if we took them home with us then we will have full use of those coolers. I DO NOT need more coolers at home– I have plenty! but we had to purchased one because the old refrigerator was not working! Additionally, why would I leave something I had purchased in that house?
After all the trouble of email back and forth and having to deal with her snarky comments about how we should be thankful we had another fridge and how big and popular this house is. bla bla bla. I do not care about the size of the house or how popular it is. We paid $ 1400 to stay here two nights and this house is not worth the money. She also claims she had no previous issues with any houses (which is obviously not true– according to some Unilocal reviews).
At this time, she has refunded us ½ of the cleaning fee and said at the end of her email «Let’s end this now and get on with our lives!» So Rude! Dealing with her lack of customer service skills was the worst! This was much more work than it should have been. Next time we are in Pismo we will look for a company with better customer service and that can answer our phone calls and concerns when we need them and not three days later when I call in the office!

I helped plan a trip for 15 people going to their property at 310 Sandpiper in Oceano. Even though I wasn’t present on the trip, I am very pleased to say that Gail was always very prompt and fast to respond to emails and any questions I had. They were very organized with the documentation and very clear about house rules, and even sent us a package with information on all the outdoor activities people could do in the area, as a group. The group loved the house location, right at the beach, and had a great time! Gail was also very kind to the group, as it seemed that one of the TVs had been found damaged in the house, and was only discovered after the group had left the house. She was thorough following through to find out what happened and didn’t charge us for the damaged TV since it didn’t seem to have been damaged while the group was staying there, and she wanted to do what was fair. Definitely recommend Rainbow Ventures as business with good people and a great property by the beach in Oceano!

Had a great experience with Gail and her rental property. Large home with an ocean view from several rooms that’s literally steps from the beach. Great home for large groups because there’s so many rooms and beds and lots of common rooms and dining nooks.
Also had a great customer service experience with them. After our stay the tv in our room was found damaged. My wife and I stayed in the room with the damaged tv and were positive we didn’t break it. Gail was a little unsure at first but to her credit she really heard me out and trusted my explanation for why I was pretty sure it wasn’t our fault. She decided not to charge us and even when I offered to split the cost with her she said that would not be necessary because she didn’t want us to pay for something that we didn’t do. (as a side note, this angers me so much that someone else would knowingly break the tv and just think it’s no problem to let the owners or the next tenants foot the bill for it…)
Would definitely stay again and would feel very comfortable working with Gail who is kind, responsive and attentive.

So I just rented a place through Rainbow Ventures, and I honestly don’t get all the negative reviews earlier. Luckily they didn’t scare me off — Rainbow Ventures, and Kelly Rojas specifically, rocks. She got us a wonderful beach home for a great price. The place needed fixing up, but she pulled some strings and got the carpets and broken tile gutted and replaced. There were some problems with move-​in that just randomly came up, but she worked with us in every one of them and got them all solved. Most property managers take forever to get something done, but Kelly just always helped as soon as she could, and she cared about our living conditions. As for the place, it had a lot to fix up, but that isn’t the fault of the company — that’s due to the last tenants and quick turn-​over to rent a place. They need time to fix it up. We gave them time — they fixed it up, AND have a regular repair guy on call for us. Awesome set up. =) Would totally rent from her/​the company again… although I really don’t plan on leaving this place ever. ;) Thanks for getting us a fantastic home!

Kelly Rojas and her team were the bomb! From start to finish, the rental process was easy. They are easy to talk to, and we had no problems whatsoever. We have rented a vacation home in Pismo Beach from them twice, and each time the home was clean, the service exceptional, and the experience first rate. We always got our deposit back right away.
Can’t say enough about Rainbow. I will continue to rent vacation homes from them on the central coast!

The homes they provide are nice and spacious. Definitely great for families and right next to beach! It’s walking distance to rent atvs.
Although customer service isn’t the best. They do provide decent homes.

Our family visits Pismo two or three times a year and usually rents a house in Oceano. We had the unfortunate experience of renting through them once. First, if you call about a rental property, they wait several days before returning your call. Nobody EVER answers their phone. I left a message for each of the people listed on their recording, and not one called me back. If you email them, it can be 4 – 5 days. When I sit down to book a house, I want to take care of it right then and there or least within the hour or even the day.
Gail is extremely rude, and I had a difficult time getting our $ 500 dollar deposit back from her. We are the type of renters who treat homes like our own, and go out of our way to leave it better than what is expected of us. After multiple calls, she tells me our deposit has been flagged by housekeeping. Seriously? Don’t lie. If you made a mistake, own it. But to blame us for her own incompetence was insulting and frustrating. Eventually we did get our entire deposit back, but with hassle.
We now rent from Coastal Vacation Rentals. They are professional, quick, and courteous. A friendly voice always answers the phone, and our deposit is always promptly returned. If I see a house on VRBO or Home Away that Rainbow manages, I skip it.
If I was using a property management company to rent my home, Rainbow would be my last choice. If someone isn’t answering the phone to take inquiries about your property or returning messages, you are losing bookings! When people call and get no response, your home is history and they move on to the next one.

If I could give them negative stars I would. I’ve never written a bad review, but dealing with rainbow was the absolute worst! We also had/​have issues even getting a hold of them most the time, communication is impossible! When we first moved in the lady I was corresponding with was so rude, it was stressful even trying to have a conversation with her.
And the condition the rental house was in when we moved in, covered in greasy grimey dirt all over the floors and counter, none of the appliances worked we had to install our own, she said the house was «cleaned» but there was black hair and grass in the sink in showers. There was marijuana leaves and stems in the built in closet dresser that was there, the yard was so overgrown we had to spend days working on it. And all the faucets leaked.
We were pretty much on our own because getting a hold of them was impossible. When we moved it the previous tenants left and HUGE broken tv in the garage that we had to pay to haul away ourselves because rainbow wouldn’t. So when we moved, we left the appliances that were previously there that didn’t work, and they charged US out of our deposit to dispose them. Btw, it took months to even get some of our deposit back. So disappointing.
If your thinking of dealing with rainbow. Dont! Do yourself a favor and keep looking. Pics to follow.
All that i said is true and i stand by it. Nipomo, ca summer of 2013. There never was a house walk through before we moved there, it was disgusting! also, after move in, our water to the house was shut off because apparantly before we moved in, you guys neglected to pay the water bill… You guys would know the facts if you ever answered your phone or email.

Just Awful!
Everything was difficult with these people. I had to call and email repeatedly to get them to show me the place, sign the lease, even to have them send me a move-​in inspection sheet, which they pre-​filled as being all clear, even though the place had some significant issues. All of this even before I moved in! I honestly would not have signed the lease but the apartment was too good to pass up.
After a few months some stairs in the staircase leading to the apartment were broken. It looked like rot. I emailed them repeatedly with photos but was ignored until I stated it a safety concern and they will be held liable if someone tripped. They finally sent someone to «fix» the stairs by nailing some ply board to the steps. It looked horrible.
About a year into my lease the owners decided to sell the place. The new owners allowed me stay on account of how well kept the apartment was. Thankfully, they immediately got rid of Rainbow Ventures. I deal with the new owners directly now.
Also, according to the new owners they never were able to get my original deposit back from the Rainbow Ventures. I guess they just ended up stealing my $ 1500 deposit. The new owners are great though. They said that I didn’t need another deposit and when I moved out I would be reimbursed.