The Spa & Salon at Medallion Hotel

My mom and I went in for a gel manicure and our first impression was good. Tai (the manager) seemed nice and told us how wonderful her service was. She even eluded to the fact that «if you ever had a problem with a salon/​spa, you should go back». We had a pleasant experience and were all set to go back in 2 weeks for a gel mani-​pedi and I was ready to be a regular massage client.
Within 3 – 4 days, the gel manicure was wearing away and I called to let Tai know. (I’ve gotten gel manicures before and they’ve lasted 2 – 3 weeks.) I left 3 messages and never received a phone call back! I called a fourth time, and when she answered, I told her what happened. She was not very responsive but said to let her know when we could come back. When I tried to schedule a time to go back, she didn’t call back!
With this kind of service and disrespect to clients, why would anyone go back to this salon? She lost a great client who would’ve brought her a lot of business. I WOULD NOT RECOMMEND THIS SALON/​SPA!

Our business just moved in the area and since I am the kind of guy who only has time to get his hair cut on lunch breaks. I gave the salon a try.
Probably the best hair cut and styling I have ever had, no exaggeration. The stylist took her time to figure out what I wanted and then went right to it.
The staff was friendly and very attentive, I will definitely be going back.
Price was very reasonable.

This was not a massage, it was a torture session. Even when I screamed in pain, the masseuse just kept going. have had many deep-​tissues massages, but this was really torture and extremely painful. No one waiting, no appointments, hmmmmm. Hotel should rethink having this ‘spa’ linked to them.

I did NOT go to the salon — this is for SPA/​MASSAGE. :)
My husband and I were staying at the Tulalip Casino/​Resort. We found out the spa there was closed on Tuesdays (the day DH wanted to play poker). So they hooked me up with this spa ($ 80/​hr … as opposed to the $ 120+/hr at the casino) — and even gave me a shuttle ride to and from … great concierge there!
KRISTEN JENKINS was my masseuse. And I have to say, she was the second best massage I have ever had (the first was at the Hadsten House in Solvang, CA)
I told her my specific needs — pains i had, injuries and ticklish spots to avoid. And told her to do what she thinks is best for me and my body.
Specifically, I have a bum hip — and it had been really starting to hurt again. She worked that thing — and almost brought me to tears. I told her it hurt to which she explained the physiology of the muscles and that if I trusted her, she would help the pain. SERIOUSLY!!! I stood up afterward with NO pain — and a week later still NO pain!
I also struggle with headaches. She worked on those muscles — miracles again! And gave me great pointers to help with the tension.
I have no experience with this salon — and only with this one masseuse — but HIGHLY recommend KRISTEN JENKINS!

Unfortunately, my experience at The Spa and Salon at Medallion Hotel was not a good one. I went there for a bridal hairdo consultation/​practice and makeup consultation/​practice and was completely dissatisfied with my experience. What I wanted was a very simple do — curly and half pulled up. I explained to the hair stylist that my hair only holds curl if it is set in hot rollers (I know, they are a think of the 80s, but really its the only thing that works in my hair). Instead of using hot rollers he attempted to curl my hair with a straight iron. No joke. After not getting any curly strands, he tried to curl my hair with a curling iron — completely ignoring my request for an attempt with hot rollers. Well that fell flat too. He then said «well, on the day of your wedding I will use hot rollers.» And that was the end of my bridal hairdo consultation — approximately 20 minutes. It wouldn’t have been such a big deal if it was free, but I had to shell out $$ for that practice run, even after I said «that’s it? that’s all you’re going to do?» Keep in mind, when I made the appointment, they promised that I would leave with my hair exactly as it would look on my wedding day.
So now we move on to my makeup consultation/​practice run. I must first say that the makeup artist was very very sweet and easy to talk to. That being said, there was a lack of supplies on hand. No eye liner, no blush, and no lipstick. I left looking like I did when I arrived. I was told that the Salon was under new ownership and that they didn’t have a lot of supplies on hand. So why in the world was I promised a consultation with full makeup? Who knows.
All in all my experience was not good. I paid $ 75 for what was supposed to be a near replica of what I would look like on my wedding day. What I ended up with was straight hair and foundation on my face. Oh and $ 75 poorer.
A week later I called the owner and told her about my experience. If I was a business owner, I would want to know what was going on in my salon. Instead of offering me a refund, she offered me a massage. Who knows what I would have gotten had I taken her up on it — probably half a massage and the promise of a better massage next time.
Needless to say, I went elsewhere to get my hair done for my wedding day. In fact, I went to a salon literally across the street (I-​5) from The Spa and Salon.
If you need a place in Arlington to get your hair done, I highly recommend Nicole at Salon Chirella. She knows hair and is super talented. AND, she makes sure you’re completely satisfied before you leave.