Steak ‘n Shake

Waited over 30 minutes in the drive thru for 2 shakes. Car in front of me waited 15 minutes for shakes. Then cashier took my money and disappeared from the window for 15 minutes. No «this might be a while, park and we’ll bring it to you.» No checking back after a while and saying sorry for the wait. NO COMMUNICATION. Not even a «thank you for waiting» when they finally had them. I know places get behind, but lack of communication is unacceptable.

This is one of those places, like Schlotzsky’s Deli, that I just do not understand why they have a drive-​thru. Everything is apparently made to order. It is extremely slow, even if you are the only car in line. One thing I can say is that it is always fresh. Do not expect a huge burger because from what I’ve seen the patties are fresh (not sure if they are previously frozen, but who knows), they are small and bulky and when they place them on the grill, they are pressed down almost paper thin. Don’t be fooled, a double will definitely take care of your hunger. Everything I’ve had is always fresh. I had a coupon for a free double burger with cheese and fries ($ 3.99 value). It comes with mayo, mustard, ketchup, lettuce, tomato, pickle, and onion, but you can customize it how you want. There are even different flavors for the fries. The fries are really thin shoe strings, but tasty. The shakes are pretty good and I think they only have one size in those, which is too big for my liking. Speaking of shakes… I went in and ordered a shake one time and waited at least 15 minutes. SMH. I don’t know what goes on at this place. Food quality is good, but two stars for the continuous extremely slow service.

Service is horrible. Service slow. took 20 minutes or more to get water. Food is mediocre. We definitely should have gone somewhere else. Thumb down.

Service was absolutely terrible. We went through the drive thru and sat there for about 45 minutes waiting to get our food. Then when we got the the window, they didn’t have the correct shake prepared making us wait longer. Our food was cold by the time we got home and my shake wasn’t completely filled. Most of the time, with poor drive thru service, compensation is polite, however, we didn’t receive a sorry for us waiting for so long. Absolutely ridiculous. Never returning.

Listen to the reviews !!
Slow slow slow. How can it take this long? Children crying, servers wandering about aimlessly since they have nothing to serve.
I made a poor call and should have looked first.

We were in a hurry and concerned about the reviews saying service was slow. We came here on a Saturday around 230pm. It did take about 10 minutes for us to finally order but after we did the food was out within 5 minutes, including the milkshake I ordered.
Everything tasted great and I was please that my milkshake was thick, sometimes they’re too runny and melt very fast. I’m a fry dipper so it was the perfect consistency. The lady serving us was very nice and brought us our check in a timely manner. All in all, one of the best Steak ‘n’ Shake experiences I’ve had.

This place sucks. Been waiting 10 minutes now just to be seated. And there is not a line.

Food and drinks are pretty. Staff and service are very good. I don’t come here much. But when I do. They seem to be very nice and food comes out on time

worst experience ever… I’m a server in a much classier restaurant so I know service and here there was none. I do not know if it was a race thing but we were looked at funny and ignored. we can not say if anything was good because we were never even sat. starving now and going to jack in the box. wtf?

I had a horrible experience here tonight. My friends and I ordered a total of 4 shakes from the take out counter and it took 40 minutes for them to be made. After 25 minutes, I complained to the manager and asked if she thought the timing was unacceptable. Her reply was «the wait has been longer and that it’s been a long day.» While I can understand an occasional shortfall, there was no compassion nor was there any attempt to recover from the issue. No refund was offered (only $ 3.23 but it’s more about the principle). I will not return and I caution future diners before going here. Totally unacceptable.

We’re back at the Steak and Shake and the report is not good. Tonight they are understaffed and poorly managed. The burgers sat in the window until they got cold waiting for fries. FRIES. The burgers were cold but OK. We don’t go out for OK. They need to get their act together

Service is SLoW!!!
This is suppose to be a fast food place. It took 45 mins to get our shakes and it was melted because I saw it sitting at the window for a few minutes before the waitress served it. 50 mins later we still didn’t have our food, we paid for our shakes and left!
The cooks in the back need to have some training to help speed up their work and the waitress need to be cautious of time.

I have finally got good service and hot food! I am a satisfied customer for now. Hopefully the rest of the Steak and Shakes around can follow a good example! Good Service and Good Food! It’s Simple!

I had not been to a Steak“n Shake in awhile, so i took my girls to grab something to eat after attending an expo. Of course i Unilocaled them and there were mixed reviews. I have to say that I have experienced better for sure. It felt filthy there from the floors to the seats to the eating area (we sat at the bar). Service was not up to par either and I just have to admit that my overall experience was horrible and I did not want to pay for what I was getting because it was not worth a dollar. I gave them a 2 star because my fries were hot and it is pretty difficult to mess them up but outside of that, the food was not great at all! My girls had chicken and I had a burger. One of my girls had her meal spilled out on her because the plate was hot to the waiter. I’m just all up in my feelings on this one. I won’t be back.

Their steak dog is actually very tasty although a bit overdone with the catsup and mustard. At $ 2.79 a bit high for a dog. Additionally they don’t toast the buns or anything so good dog, bad everything else. They have a lot of new flavors including a decently spiced Cajun fries, but they weren’t even home yet before they were ice cold as I was just exiting the parking lot take a couple of them and they were cool to the touch and clearly sitting out too long. One cool thing is the app you get to $ 2.99 free when you start the app plus a five dollar ad on when you spend 50 so you end up with a 10% savings card and you can still use all the coupons. The last thing I had was the mushroom Swiss Burger, and it was really nothing special. As for the service they were friendly courteous and handled a good pace.
Based on all the other reviews go there for the shakes and pass on the rest if they ever have a dollar dog day I’ll be back.

I’ve made this mistake twice. Never again.
Wish I had read all the other horrible reviews before giving this place my business. First trip through the drive thru, 20 minutes. Second time, 30 minutes; only me and one other vehicle. Why would it take a kitchen full of employees (saw at least 6 people, one of which was on his cell phone) 30 minutes to prepare a grilled chicken salad and a small order of fries?
Tried to call to speak to the manager and the phone just rings off the hook, nobody ever answers.

Utterly terrible service. Literally the worst service I’ve ever had. The food arrived cold, I was so disgusted I left. Avoid this place, it’s a wast of time and money. Utterly terrible service. Literally the worst service I’ve ever had. The food arrived cold, I was so disgusted I left. Avoid this place, it’s a wast of time and money.

When I am thinking about fast food places to choose for lunch/​dinner this place usually slips my mind. The burgers can either be out of this world, fresh and tasty or cold and mediocre. I rarely have any problems with the shakes — my favorites would be the cookies and cream or mint chocolate chip.
Almost every time I go to this particular location I have to wait quite awhile for my food or shake. The most recent visit I had to wait over 15 minutes in the drive thru just for a shake. There was only one other car in front of mine at the drive thru to begin with. The lady at the window forgot to give me my credit card back and all of my shakes toppings were caked at the bottom of the cup.
This place is hit or miss but all-​in-​all it is a decent place for a good burger and treat. Just expect to wait for your order quite awhile.

Their shakes are always on point. Many traditional flavors but many new and exciting flavors to try as well.
Their burgers are honestly hit or miss. Occasionally I’ll get one nicely made but more often than not they are sloppily put together and covered in way too much sauce. It spills out of the burger and causes the buns to get super soggy and difficult to eat.
I personally love their fries. They are very thin cut. They are not your typical French fries but it’s nice to venture out sometimes! I recommend the cheese fries but make sure to ask for the cheese on the side, otherwise you do not get enough to enjoy with all of your fries.
If you are going here make sure you allot yourself plenty of time. Service is anything but fast. I would not classify Steak n Shake as a fast food restaurant even though they do have a drive through.

Nice place. Clean. Nice music kinda a fiftys feel to the place. Very family friendly and very, very affordable. Burgers are what they do and they they do it well for the price. Tasty meat, but the parties are thin so order the double burger. Overall a very good burger for the price. Would definitely chose here vs McDonald’s, Wendy’s etc.
out the door for two people for just over ten dollars. I would difinitely come back.