Providence in the Park

Bad staff, the worst. They have no respect. I had bad experience with them. After I paid the deposit, I cancelled my lease because they make me upset. They just want your money not your comfort.

I lived in this apartment community for a total of six years! It was ok the first few years but then it seemed to become louder as far as neighbors. I had difficulty getting my car into the carport on numerous occasions due to neighbors parking their oversized cars/​trucks well past the fire lane making it difficult to maneuver in and make a wide enough turn to park properly. This cost me at least two car mirrors getting knocked off due to this super tight parking situation (in terms of space needed to get in the carport). I saw lots of cars parked over the red fire lane. The grounds are kept up very well and the apartments are ok as far as quick maintenance turn-​around for requests. I never had an issue with maintenance not responding to my request. My main issues were that workers in the apt. office often told me inconsistent things on important issues and I felt like they and the managers were not listening when I had needs. I had difficulties ever getting a straight answer (and a consistent one) on many issues. Towards the end of my stay there, I was paying over $ 1,200 a month, including water, «pet rent», etc (more than my current mortgage in a home I own), it seems like this could be a better overall place to live. The laundry rooms were consistently just plain gross and I took my laundry to public laundromats.
Finally, when moving out, I was charged quite a bit for the bathtub, when I was told by more than several workers in the front office that the tubs were defective from the get go and the defects were known to them (mine had paint peeling off). I should have gotten that in writing. I didn’t have the energy to fight it on the final statement, but charging me for the bathtub was just not right considering they were stated to be known as a defect. Overall, the amount of rent just isn’t worth it, in my opinion. I couldn’t have been more relieved to move out as I didn’t feel it was safe and wasn’t pleased overall. I recommend for a property of that size getting a security guard. If there is a security guard his/​her presence is not known to residents.

Surely the other reviewer is delusional. The staff here are always snobby and rude except for Rachel, occasionally. I lived here for 13 months (March ’12-​April ’13). We dealt with constant noise from our upstairs neighbors for 3 solid months. I know myself and 3 others in the same building complained on them repeatedly and called the cops, to no avail. Eventually I went into the office and had to raise my voice so everyone could hear because the office staff claimed they hadn’t heard of the problem. Finally the noise ceased, during my final 60 days. They give you a good introductory rent and then offer an exorbitantly high rate upon renewal. My rent would have increased by almost $ 160. Now since we’ve moved we are relocating to Austin so this will be our second apartment since living there and they never return the calls of the new apartment when they are trying to obtain rental history. It is infuriating. They still cause me problems even without living there. This place is full of spoiled rich kids partying or drug dealers. Literally look at the crime statistics. There were numerous busts when I was there.

I LOVE MY APARTMENT. The staff is super awesome and knows you by name and they are always prompt in dealing with any issues that you have. It is expensive but i like that it is gated and I feel safe with the people around me. The pools are amazing and all the amenities that are included in your rent definitely make up for the high rent.
I have no complaints and will be staying here until I am ready to buy a house!