MDistrict Park

The customer service provided by their subsidiary company, MDistrict Park is beyond horrible. I attempted to pay bill for my monthly contracted parking services (1501 Wilson Boulevard side location) using FSA Card online (account is currently on recurring payment status and wanted to amend that too). Unfortunately I erred as I had indicated my card on was a Visa when it was a MasterCard multiple times when trying to pay online via the website (
) and it locked my card. I, being in meetings unable to call directly, attempted to send an email to the address posted on the website only to get a bounce stating «We were unable to deliver your message to the following address
because: Message sender blocked by receiving server». Interestingly enough when I finally spoke to them about situation stating they have no problem reaching me when they want to bill me and send notices of payments received but when I as a consumer need them, they cannot be reached except by phone and even then it not immediate access, attempts to demand compensation went nowhere. Calling with any problem in the past has only been met with resistance. I then dealt with a local person onsite in addition to a Beth Desta. E-​Mail messages sent to her and 3 others wound up with same results and them NOT taking responsibility for the error despite my explaining message stating it says receiving server is blocking the sender! They treated me like it was my fault and refused to investigate their servers! Additionally I called bank and bank was able to unlock card but I explained message on website when card was locked not directly saying to contact your financial services provider but gave impression to contact them. I have a medical need and garage attendant aware of it and still was treated poorly.