Lumber Liquidators

This place is awesome, Mike, who was working the day I went there, went above and beyond and was more helpful /​insightful and informative than anywhere else I went to. I was preparing to install a bamboo wood floor in my home and needed a particular size trowel blade for spreading the glue. I searched at all the other major home improvement stores and a number of small ones as well, and none of the other stores had this particularly unique size and not only could they not tell me where to get one, but were all very mis informative and were trying to tell me that it really did not matter and that it would be OK to use a different size (which I had serious doubts about because of the fact that it called for a very particular/​unique size in comparison to all the other general sizes.), so after having searched all these other places and almost ready to settle and take the chance of potentially messing up my project with the wrong size tool, I got lucky and found this lumber liquidators on google. It was late in the day on Saturday, right before lumber liquidators closing time when I called, not only did he have this very hard to find trowel in stock, Mike told me that he would wait for me until after closing time to get there to pick it up, so after arriving at the store, (shortly after closing time) he also took the time to explain to me why it was so important to have this particular size blade to use for spreading the glue because unlike all the other blades, this blade had little bumps that are made on the bottom of the blades that help with the spreading process for the glue, without them the glue may not be applied correctly (spreading the bottom of the glue to thin allowing moisture after installation, causing warping of the wood) and may cause problems with the finished product later. He also had the trowel and blades waiting for me at the counter when I got there. He was very kind, courteous, informative, insightful, and took the time to wait after hours for me to arrive as well as explain this to me, when I was in a real pinch, when he could have just given me the closing time over the telephone and made me have to wait until Monday to come back (which would have been much more of a hassle). I will definitely be going back to this location in Arlington the next time I need flooring or materials. It’s difficult to find great customer service like this at any of the other major home improvement stores, (or any business nowadays for that matter !!!). I hope that the upper management there realizes that they have a top notch employee in this guy and will take measures to keep him around for a long time. It’s nice to know and have a place that you can really depend on in a crunch. THANK YOU for your help when I desperately needed it.

The customer service at the store was alright. Jonathan score ⁹⁄₁₀ and Milo ⁸⁄₁₀. Both were knowledgable about the product and thought we were going have a great experience with lumber liquidators. However when we had part of our order expedited to
Our home, because the store was out of the product. The product came late, really late, 4 weeks late to be exact. So in order for us to receive reimbursement for it. We had to call corporate. The one located 3000 John Deere Road Toano, VA 23 168. My wife and I have waited over a month for our reimbursement to happen all because lumber liquidators corporate office never responded saying hey I never received the email you sent over. So I called corporate more than 10 times a day the past 4 days requesting to speak to a corporate manager: Dennis, Matthew, Hollie whomever was available. Each time I called the response was either the manager’s on lunch, break, or on the phone which was a lie because when you call 10 times a day you should get a hold of somebody, and waiting on hold is not an option. Yes the associate you speak to on the phone will tell you their sending emails regarding your requests to be contacted. But the corporate managers are not available to help you. customers, there are plenty of other stores out there that can not only offer good service in store, but be there for you store level and corporate. Good luck to you Customer, if you choose lumber liquidators for your flooring needs.

Recently my wife and I purchased 1700 sq ft of bamboo flooring from Taylor at this location. He was friendly and overly willing to help us out not only in selection but went above and beyond in helping us save money on such a large job. I would highly recommend this company and this specific store.

My wife and I wanted to get an idea of how much it would cost to install a wood or laminate floor. Our contractor told us to check this place out to see what they have.
It really helps to have your measurements with you. My wife and I prepared a sketch of all the rooms we wanted flooring in with detailed measurements. Kyle, the guy that helped us, was impressed with our sketch and was able to provide us the total square footage of the whole floor plan.
Kyle answered all of our questions. He provided us with info on the best laminate for our house, the best value and additional items like padding. We picked out three colors and Kyle was able to provide us a sample of each.
As with any home project, it’s always best to shop around. Lumber Liquidators was our first stop.