Gipsy Floors

We had Gypsy/​Gipsy Floors do a floor refinishing. On the plus side, Pedro was very responsive regarding his bid and scheduling, his bid seemed reasonable, his crews were polite and showed up on time, and they seemed initially to do an OK job. But things went downhill.
We initially had a dispute over Pedro’s definition of a coat. We paid extra to use a Bona sealer (two coats) and top-​grade Bona Traffic HD finish (two coats). According to the Bona label, Pedro should have used at least six gallons of the sealer and eight gallons of the finish. In reality, he used less than three gallons of each. We repeatedly brought this to Pedro’s attention, who was adamant that one should put the sealer and finish on thin, even though Bona’s label explicitly says «DO NOT SPREAD TOO THIN.»
We are unsure whether Pedro was worried about his workers putting on the products too thick or was trying to save money. But the end result was that instead of getting the two full coats for which we paid, we actually got two half coats (if that).
We finally gave up, (reluctantly) paid Pedro to get him out of our house, and brought in another contractor to put on more coats of finish. The new contractor agreed that Pedro had cut corners on the amount of finish. The new contractor also pointed out ripples in the wood, showing where Pedro’s sander did not work properly. In short, we wish we had used the other company from the start.