Dallas Party Tent & Event

My fiancé — now wife– recently hired Dallas Party Tent & Event for our wedding. Not so great.
As a disclaimer, the staff that came out to set up and break down did a great job. They were friendly and efficient. There was a mishap with communication between the main office and the field guys in how the dance floor was to be set up, but the staff was quick to find a solution.
My complaint is with the company’s front office/​coordination. Their scheduling is worse than the cable company.
They not give you a specific time frame of when the crew will be there to set up or break down. If you are planning a wedding, these are key things to know. My fiancé asked if they would be there early in the morning as in 7 am? «yea, possibly –or they could be there as late as 9 pm». THAT“S A HUGE WINDOW! (side note — their form does have check boxes for times — they just choose to leave it blank).
They arrived late in the day for the set up, and late afternoon for break down. We rolled with the punches for the set up because, well, we needed the tables, chairs and floor.
For the pick up, they refused to give us an time window. I mentioned that I had lots of out of town guests to still attend to and take to the airport, and since our backyard was gated bc of a pool, we could not leave it open for them. She put me on hold, only to come back and say, they’ll be there sometime this afternoon. She said that it was their policy not to give time frames. We could not both meet up or send off our out of town friends and family that flew in from LA, NY, Japan, and hawaii because we needed to be there to wait for the crew to come sometime in the afternoon. We were sad and furious.
If time/​scheduling is an issue for you, then DPTE is not for you. Even if it isn’t a concern for your situation, the company’s lack of consideration should be enough for you to go elsewhere.

We hired Austin Party Tent & Event (an extension of Dallas Party Tent & Event) for a sales event my company hosted. We rented a 30×70 ft tent, complete with tent siding, chairs, tables, and table cloths. We donated a portion of all of our sales to The Wounded Warrior Project, and Austin Party Tent & Event very graciously discounted our rental rates so that we could donate more to this endeavor. Everything was extremely affordable and arrived on time. They were also very accommodating when we had to change our order multiple times. We will definitely be using them again for future company events!

I used Dallas Party Tent & Event for a tent only at my wedding. The tent arrived when it was supposed to, it was clean, it was set-​up properly (which is especially good since it had to make it though a MONSOON that came through the night of my wedding), and they were very friendly when I spoke with them.
I did have a bit of a delay trying to get some information about the tent pole. I needed to know where the poles would be located so I could plan my table locations. It took almost 2 weeks to get that information, but I did receive follow-​up contact about the delay.
The DIGS test situation is a bit of a mess as well. The DIGS test is basically a bunch of city workers who come to survey where the tent will be placed and mark and electrical, water, or cable lines.
My contract with Dallas Party said that I had to make the arrangements for the DIGS test. I called the DIGS number 10 days before my event to set-​up an appointment, but when I called, the woman to whom I spoke said that the tent company had to call since I didn’t have all of the information (like how deep they would have to place the poles).
When I called Dallas Party, they reiterated that I needed to call and make the appointment. I spoke to 2 people trying to figure out what to do since I just didn’t have the information the city needed.
Come to find out Dallas Party had already called and the DIGS people had already come to the event location earlier that same day. All the rest of my issues with the DIGS test in solely on the city, not Dallas Party. But it was no picnic dealing with the whole DIGS test. It would be wonderful if Dallas Party had someone in charge of making that run smoother.
Overall, the product I received for the money I paid was pretty good, it’s just a process to get to that point.