Better Business Bureau

My experience with Leslie Baughn from this company was less than helpful.
This company oversees the operations of the local Better Business Bureau. For my case I had contacted her about the Better Business Bureau of Southern Colorado aka Pikes Peak Region.
(please refer to my review of that BBB office)
My complaint was in regards to the poor communication by three staff and the refusal of one to provide communications via email.
Leslie Baughn was grumpy when she spoke with me and then stated she would «investigate» the issue and get back to me. Leslie responded within an hour via bounceback email and stated in the response that this particular BBB was «…operating within policies…». Yet, she neglected to list those policies or practices that the BBB is required to operate.
Funny, my interactions with other BBB’s has always been positive… and I have always donated as a «thank you» for their efforts in resolving high dollar issues with companies. Not so much for the Colorado Springs location.
Seems Leslie is more interested in supporting the BBB offices and not the consumer damaged by the accredited BBB company. For these reasons, I cannot recommend the Council of BBBs.

ABC’s ²⁰⁄₂₀ did an investigation of the BBB using corrupt & bullying tactics on businesses, giving them «bad grades unless they pay.»
Enough said.

The BBB is not in business to help customers in their relations with troublesome businesses. We have a major grievance against Choice Home Warranty and the BBB is trying to convince us that we should drop our complaint. From what I understand, businesses simply pay to be part of the BBB. They will send you form letter after form letter, never investing any energy into your complaint. I want people to quit thinking that the being a member of the BBB has any meaning whatsoever than assumed connotations.