Banner Lifestyle

My review unfortunately mirrors the other recent reviewers. He was good at first but definitely not professional. I used him from early 2013 until early 2014. He told me that he would no longer offer indoor training which would not work for my schedule and the weather at the time. So our last conversation was him saying he was looking for another venue but would keep me updated. Its been months and i have not heard from him and now i just want my refund. I’ve tried contacting him for weeks now but he has not returned my email, phone call and even FB message. I regret my decision to use him and I def would have gone with someone else.

I won! Thank God for my persistance. It took me no time to get a court date, have him served and get my money! I hope everyone else refuses to take this laying down and fights back. Dont fall victim to his plan! Good luck.

Don’t need to say much because everything Jaime, Latisha, and Min K. are exactly how I feel and what I’ve experienced. From the scheduling, his «deals», and my missing refund, I would never recommend Bruce. Sad because he has potential to be a great trainer, he just has poor business acumen. If you are maybe one of his elite clients or someone who he can use for advertising, you may be better off but if not, be prepared to fall by the wayside and ignored in favor of those he can show off on his Instagram.
In my opinion, Banner Lifestyle this business is more of way for him to show off, not to sincerely help those in need.
Looking forward to filing this complaint with Better Business Bureau.

I trained with Bruce from early 2013 until May 2014.
Bruce is extremely unprofessional. He frequently cancelled the sessions at the last minute (like 30 mins before the session) and he was often late for the sessions (20 – 30 minutes) without giving any advance notice. Aside from the fact that I was not able to have a regular schedule, there was time when I could not even schedule a single session with him for 2 – 3 weeks. He often failed to make himself available because he either had health issues, had car problems or was on vacation.
He recently decided not to offer any indoor training. He acknowledged that this was a major change and offered a refund which I accepted. He said that it would take 14 days to process a refund. After not hearing from him for two weeks, I sent him several text messages and emails and called him but he did not respond to any of my emails, texts or phone calls. He even shut down his website. After sending him a message through facebook and instagram, he finally got back to me and claimed that I am not entitled to any refunds because my sessions had expired. When I made the purchase on his website, there was no statement about the expiration. Not even on the email receipt. Then, he claimed that outdoor training is still exercising. My last purchase was a package of 20 sessions and I still have 17 sessions left. I would not have bought this package if I had known that he would no longer offer indoor training.
He charges less than other trainers in the area but there is a good reason for that. At the end, you are actually paying way more for training with Bruce than with other trainers because training with Bruce is extremely ineffective due to the inconsistency of scheduling and you are losing the majority of sessions that you paid for. Like other reviewers, I warn those who are interested in training with Bruce. It is not worth your time or money.

I began training with Bruce in August of 2012. My first year with him was a great experience. I had fantastic results, I really enjoyed Bruce as a person and a friend. He was encouraging, conscientious with his training and a great resource. However, at some point after that first year things started shifting. In addition to one on one training, I’d also participated in small group training sessions and a boot camp he ran. Bruce would occasionally be late to the group sessions, or cancel at the last minute. He’d sometimes contact me and try to change my session time, and I began to feel like he was taking advantage of my proximity to his gym and my flexibility schedule-​wise.
2014 marked a drastic change in my feelings about Banner Lifestyle. The scheduling inconsistencies persisted, and I could never get the same schedule every week. I’d often wait until late Sunday or even Monday to get the weekly schedule, so I could never make any solid plans in advance because I had no idea when Bruce would finally get the schedule out. It was incredibly frustrating, but I tolerated it because he is actually a good trainer.
In March I had to take a week off for personal reasons, so I contacted Bruce to let him know. It was mid-​week and I’d still not gotten a schedule yet, anyway. That weekend I let him know I was able to resume training that week, but I again did not receive a schedule. The same thing happened the following week, and ultimately I became very frustrated.
At this point I have 16 remaining sessions that are paid for. I contacted Bruce to ask about selling the sessions since he couldn’t be bothered to get me on the schedule anymore. He responded and apologized and said it wasn’t fair to me, but that he had too many clients and didn’t have time. He suggested a sale price for the sessions which was drastically lower than what he actually charges for sessions. I went with my own pricing based on what he’d previously sold others’ sessions for, but he told me no one was interested. I eventually dropped my asking price down to his recommended price, just wanting to be done with Banner Lifestyle. I just wanted to recoup at least a portion of my money for the 16 sessions I’d bought, but had never been able to schedule.
I liked Bruce as a person for a long time, and he is a good personal trainer. He is not, however, good at running a business. He is too unreliable with scheduling, he does not follow up with clients who have any concerns or criticisms, and when confronted about these things, he goes radio silent. I am hugely disappointed in how this business relationship has turned out, as Bruce definitely has the talent to train well. Unfortunately, it seems that he just doesn’t have the professionalism needed to sustain a business with clients that extends beyond his own select, personal group of friends that are willing to participate in every event and package he offers. I believe I got swept to the side because I was just a regular client not buying into all the extras anymore, and therefore I was not a priority.
I’m leaving Banner Lifestyle with 16 unused personal training sessions and a trail of unanswered texts and emails, with an email from Bruce acknowledging his failings with me personally holding no weight in getting this resolved to any degree. I would caution anyone considering engaging his professional services to read my review carefully and be aware of what you’re getting yourself into. Being a good trainer isn’t just about the personal training, it’s about establishing a professional, reliable relationship with your clients. Unfortunately, Bruce no longer seems to be interested in this aspect of his business, and I am subsequently no longer interested in being his client.

Training with Bruce is great!!! He pushes you when you really don’t feel like pushing yourself. Me and my new body sincerely thanks him for his guidance.

Bruce is whipping me into shape … Haven’t worked out in 3+ years and his knowledge of cardio, weights, and nutrition Is excellent. I can’t wait to get back into shape and enjoy the summer. I recommend Bruce to anyone wanting to get excellent service because of Bruce’s fun and non– judgmental attitude and results.

Bruce is awesome… I have been working out with him for two years and he is Everything you would want in a trainer. Bruce is smart, funny, and knows when to push you. He never yells or asks you to do more than he knows you can… this makes you feel successful and wanting to come back for more. He is more than worth every penny and should charge more!

with Banner Lifestyle, elite personal training service, I was finally able to reach my weight loss goal– and maintain my success!
– not only am I held accountable for my own victory trials and progress… for once I have someone who understands the ups and downs on this healthy lifestyle change.
with Banner. you will forever be challenged; as he provides an environment that is adapted to your personal goals and needs…
from indoor/​outdoor workouts, to cardio and strengthening /​toning… I’m on the road to kissing my inner fat kid goodbye!
not to mention affordable — compared to other personal trainers in the area. — Banner is modestly priced…
and even offers in home training sessions and weekend boot camps…
– there are always special price packages to take advantage of as well!