AT&T

I couldn’t have asked for a better experience. My wife’s iPhone was stolen and they got our old model activated with her number in just a few minutes. Their staff was reassuring about the security features on her stolen phone, and they even knew the answers to questions about iCloud which is outside their wheelhouse. There was only a soft sell at the end to upgrade to a new model, but no pressure and they were mostly just informing us how their new pricing worked. I’ll come back here when we decide to upgrade.

Very diseappointed by the service. I decided to switch from T mobile to ATT. So I went in that store. I entered my contact details several times in the ATT application including my Social Security number. SSN number was masked by the application.
I had to enter 4 times my Social number and that was ok.
The ATT guy started chatting through the apps with the ATT department. Then I was asked to enter my full Social security number in the chat unmasked.
No explanation, I did not understand why as I already entered that number 4 times in the apps.
I refused to enter my SSN in a chat unmasked without any consideration for the Privacy of such data.
At that point I was strongly invited to leave the store.
All in all I lost more that 1 hour whereas I was tokd by the ATT guy it was very quick to make the switch.
Poor customer service

Jorge was extremely helpful in helping me get exactly what I was looking for. He opened up sites on a laptop so I could compare models, told me about all the promotions they were offering, and gave me undivided attention for about an hour.
It’s people like Jorge that keep me an ATT customer.

I left this store, maybe 10 minutes ago. And Im still stunned at what happened today. I have been sticking to my unlimited data with my 4s for wayyyy longer than practical because of the hesitation of getting fewer data for more money, well, the incredible people at the store, Joey, Dominique, and Aretha were more than helpful with. They went above and beyond and actually sat down with me for about 2 hours helping me find the best plan for what I needed. They never gave me the feeling of being rushed and actually explained to me how the different plans worked and where i could save and where I shouldn’t. Long story short, I was able to turn in my old iphone for an iPhone 6s with a FAR BETTER plan and I’m going to save close to 500 dollars a year. Seriously, I rarely write reviews unless I’m either horribly disappointed, or just blown away with satisfaction. Well, I am so satisfied, this store is amazing and HIGHLY recommend if you need help, this store with this leadership and helpful staff will more than help make things right.

I had a terrible interaction with a woman who works here today and will not go back. I was there hoping to return two cases I bought 15 days ago. I found out I was one day past the return deadline and they wouldn’t budge on it. Very much a bummer but I understand it’s their policy and that the woman who works there isn’t looking to jeopardize her job for what would amount to be a favor for a stranger. However, some stores actually have good customer policies and would make an exception for a long-​time customer who had just purchased two phones in the last few months, so I asked for store credit. No go, but she did say we could call customer service and ask them to authorize a return even though we were outside the return period. So I did. And, not only did the woman at the store backtrack but she had a terrible attitude over it. I hate to say anyone is lying so let’s just say she misrepresented what she would do to help us have a positive experience. We ended up getting a bill credit from the lady on the phone because she knew what we were dealing with, two cases we don’t need but are in perfectly re-​sellable condition, and a horrible experience with AT&T. A total shame considering the woman in the store could have resolved this simply by being pleasant instead of telling us something she had no intention of following through with, and because I’ve mostly had positive experiences with them, including one two weeks ago when I got my new phone from Kindell. Even he couldn’t save us from this woman’s nasty attitude.

I read some mediocre reviews and think they are very misleading. I lost my phone at a friends birthday party, came to get a new phone, and was pleasantly surprised by great service and attention.
The folks who work here seemed delighted to find me the phone plus went out of their way to make sure I had the best plan for my family. Long story short, I walked in ready to pay a lot for new phone and left with a great phone and no incremental change to my overall plan costs. Basically a Samsung s6 edge for free.
I am in service business and the staff here really knows their stuff. And most importantl to me, I could tell that they cared and really wanted to make me happy. The people I dealt with in order were Dominique, Nadine, and Sayed.
In conclusion, this was my best phone buying experience ever. Bravo ATT for putting together such a solid team.

Main thing I would say about this store is call ahead to check on the wait. It can get really busy sometimes because of its location. I’ve been twice recently. One time it was completely empty, the other time it was about a 1 hour wait. Combination of them being a bit understaffed and it being busy. I had planned on giving them 2 – 3 stars due to the wait, until I was helped by their associate Danielle. She’s helped me twice, and both times has been leaps and bounds ahead of anyone I’ve ever dealt with at AT&T. She was extremely knowledgeable, fast, efficient, and friendly. Primarily though I think her strong point is she knows what she is talking about, which sometimes is a little rare from AT&T customer service.
Anyway, bottom line, call ahead to avoid wait, Danielle is awesome.

I went there to get a new screen protector for my iPhone 6. The experience was super easy and comforting as soon as I got in. They also assist you in putting on the screen protector.

My boyfriend and I had a recent experience at the AT&T store. After spending hours on the phone and trying to fix a problem, we were even more confused and our phones were out of service since we tried to activate it after upgrading. Finely, we rushed to the store and arrived there 10 minutes before they closed. We met Walter Alfaro, the consultant, who helped us with everything within 5 minutes. He was very knowledgable, helpful and friendly. Not only fixed he our problem with total understanding, but also explained to us additional options we could get which would benefit us. It was such great experience and all the negativity we had was gone in seconds. Nice job Walter !

Horrific costumer service. Lil boy who barely speak English was working when i needed assistance. Him and the manager were Racist and rude employees. Even manager has no sense knowledge about what costumer service is. I’d rather go get sprint or verizon. At&t you lost me as loyal costumer, I’ve with them for past 6 years. I’ll be definitely filing complaint against them.

I recently had a very pleasant experience at this store. I came in to upgrade my phone and to change my plan. I worked with Kindell, who could not have been nicer or more patient, or more knowledgeable. After helping me at the store he wrote down instructions for me on what I needed to do once I got home in order to upload my information to the new phone (without making me feel inept). He also gave me his business card with a cell number so I could reach him if I had any difficulties or additional questions. I did end up having to communicate with him two more times after I left the store that day and he was super helpful and responsive, despite the fact that I contacted him after hours. This was my second positive experience at this store, so I will definitely be back for my future phone needs.

This is my go-​to store for AT&T. I despise working with AT&T’s online and telephone customer service, but I love working with these guys. Kindell in particular is a wonderful and very knowledgeable representative, and I know I can always depend on him and his manager to make the insanity of AT&T better.
I would trash this contract in a minute if it wasn’t for them. If you can get there, GO. It will make your AT&T experience MUCH better!

Customer service was terrible. The man who helped us was rude and obviously didn’t want to help. Suggested we visit another store because apparently their store did not carry iPhones. We insisted he check the back and behold there were plenty… Because we were upgrading our phones he wasn’t interested in helping us because he didn’t make a sale. Really shady. Also when we asked how we could save money on our plan he rushed through a confusing thing on an ipad. Also did not offer to transfer data onto our new phones until we asked him to. He did not want to do it for us saying it takes too much time… I’ve done it at plenty of AT&T stores before. All in all would NOT RECOMMEND THIS STORE!!!

This is the best AT&T store I have ever been to. Kindell helped me, and he is so patient and nice. I will definitely go again!

This review is actually for the AT&T call centre service but the Courthouse AT&T is where I got my plan in the first place. In person, these folks have excellent customer service. It is a small-​business franchise and the owner and staff care about your business.
Here’s the thing. Why does any cellphone issue always take an hour or two out of my life? The plan I had is now out of date, someone else has to «grandfather it» which means I can keep my old rate but not add any new features. The new plans all want me to «share» with friends and family. Except I don’t share. I am the solo AT&T user.
After 75 minutes on the phone with Fred and Bob at AT&T I feel like we are old friends. I know the weather in Youngstown, Ohio. They sounded genuinely aggrieved when they had to put me on hold for the 17^th time and maybe, just maybe, somebody might find my lost deposit cheque.
The thing is, I also have a Canadian cell phone plan. Rogers and Bell in Canada are every bit as excruciating in their transactions, every bit as mercurial in their plan changes, but they are also grouchy and often incomprehensible (I think Cdns tend to outsource their call centres to places far, far away).
So, my vote goes to AT&T. They don’t drop my calls. They put up with me, a foreigner, maintaining a US AT&T account from Canada. And I almost believe them when they tell me their stock line: «You’re the best part of AT&T.»

Walked into the store with a mildly complicated set of issues. Received an immediately unhelpful response from the greeter about why I can’t do this or that. Finally passed off to a sales associate who does help me resolve half of the issues. Anyways, he actually gave me the wrong version of the phone I wanted, when I call back a few days later, I’m told that due to his error, they’ll do me the «favor» of giving me the right phone, if I pay a $ 35 re-​stocking fee! It’s their error, they should give me the right phone without the fee.
Anyways, I’d stay far, far away from this place if you need any assistance beyond just the standard contract/​phone update. Service is unhelpful and error prone.

Needed a car plug for my phone. Walked in the door, a nice lady helped me immediately, I was able to pay for it using her iPad and I was out the door in 2 minutes.
Nothing wrong with that, yo!

i never have had great A experience with AT&T. This particular time was not an exception to the rule either which really does kind of suck.
My phone got a virus. A really bad virus that couldn’t be fixed within the store. I ended up talking to one of the associates who really didn’t do much at all except glance at it and told me that I would need to go to the on-​site tech store in Chantilly or Woodbridge to repair or replace it. I understand that these people look at phones everyday, and if something cannot be helped in store that is understood too.
The 3 star rating is the demeanor of the associate. They were kind of cold and out of it. Maybe they had a long day? I am not sure. Either way, I feel even if you’re not in the best of mood, you still should try attempt to put on a happy persona. I am already stressed out about my phone which I just got in September, I don’t need a negative attitude to add to it.
Word of advice when you go to this store: Make sure you brace yourself for people who do not particularly love their job and show it on their sleeve.

I never, ever thought I would review an AT&T store. Particularly not to proclaim how amazingly awesome it is. But this place COMPLETELY deserves it.
My poor brother was mugged and assaulted recently, and because he had been knocked out and had a nice big gash on his head, he wasn’t really in shape to go out to replace his stolen iPhone.
I actually stopped by the Clarendon Apple store first, where they were nice, but couldn’t really help much because he was a few weeks away from an upgrade eligibility and told me to head to AT&T directly.
I went here and explained what had happened and why I was there to replace my brother’s phone on his behalf. I had his passport and his social (and we share a last name), so although it’s not their policy to let anyone but the account holder come in, they were able to help. The employee I explained the situation to was genuinely kind and immediately asked «First off, I’m so sorry; is he ok?» and then he went on to get his manager, since he himself was unable to handle it without a manager’s approval. Her attitude was exactly the same – very caring, very understanding, very kind.
They were SO, SO nice. I should have gotten the name of the employee and manager who helped me, but they were able to let me order a new phone on his account and also were able to upgrade the phone even though technically he was three weeks away from an upgrade. It was a completely positive experience, and they were patient and helpful and kind. I’m an AT&T customer, too, and I will DEFINITELY return to this location if I ever have an AT&T need. It’s also a nice, spacious location in a good location near the metro. Seriously, give them some business! They really deserve it.

Everyone has varying opinions about their wireless carriers both good and bad to say the least. So I will keep this review focused on this store’s employees.
First, let’s say I am a bit of a cell phone geek. Had all the iPhone versions and also buy unlocked versions of Android phone from Europe to test the waters. I also read numerous cell phone blogs and news websites.
I infrequently come to any AT&T stores because I can typically do it all myself, but during those off times… I make sure I visit the Wilson Blvd store. The employees are very knowledge are very responsive to me questions and quirky requests.
When i overhear other customers, quickly answer those questions and most importantly correctly.
If you need straight answers from AT&T, come to this location.