All Pro Classics

My husband and I found a great Cowboys stadium seat from the original stadium at a Ranger’s game recently. The price was competitive in comparison to similar stadium seats from the original cowboys venue, so we were very happy to stumble upon this great find.
The salesgirl said she needed to call her boss to make sure that we could take the seat home that night, as it was the only one they had at the Ranger’s game. After talking to her boss she said we would need to go ahead and pay for it, but that we couldn’t take it home until they got another seat to put on display for future events. We agreed and purchased the chair and the salesgirl advised that we could pick up the chair in about 2 weeks, and that we would get a call when it was available for us.
3 ½ weeks went by without ANY contact from the company. My husband called the company Monday of the 4^th week, and spoke to Jerry, who said the company doesn’t even sell the Cowboy’s stadium seats. As we spent over $ 300 on the item, we were extremely frustrated. We scanned the receipt and emailed it directly to Michael Toler, listed as President of the company, and received this response:
«Hello Patrick,

Feel free to pick the seat up at any of the upcoming Rangers games.

Best Regards,

Michael Toler
President
All Pro Classics, Inc «
In my personal experience with vendors, this isn’t good customer service; there is no explanation as to why Jerry informed us they do not sell the chairs, nor is there an explanation of why we were never called to pick up the chair if it was ready to go.
So if you consider purchasing something from All Pro Classics at a sporting event make sure you keep your receipt and follow up with them if you don’t receive the item. They have very poor customer service and seem altogether disorganized.