McGill Management

I don’t even want to give them a star. I lived at my townhouse in Grayslake for seven years now and every year they sent me a letter/​violation and $ 25 fine for leaving garbage container outside. The problem is that IT’S NOT MINE! It belongs to my next door neighbor and when I asked him if he ever got letter from the management and he said never. Every time I get this letter, I emailed them (they never pick up the phone and they never call back) and they email me back saying sorry and blah blah blah. But they still sending me the same letter over and over again. I guess this management and board of directors are a bunch of idiots.

The worst management company in the history of management companies. They basically have a license to steal. When I lived in a property management by this company I saw no positive changes. When I moved out and had to purchase closing documents they charged me $ 800, for what??? I asked the lady in charge for clarification on why so much and she never would give me an answer and never returned any messages. When I spoke to my law firm they said it was by far the highest document fees they ever saw. I also heard they charged the new buyer a $ 300 move in fee, for what??? It’s a townhouse not a condo and I’m sure McGill offered no assistance on the move in… license to steal and a bad company, avoid at all cost. I’m hoping someone else has called the Better Business Bureau.

Can we give zero stars? As the same with other reviews, this management company overall leaves a lot to be desired. Our community suffered far too long under their thumb. I’m thrilled and so is the entire community that we made a change that was long overdue so we can live in a better cleaner safer neighborhood.

You are of NO HELP AT ALL! I tried to get my address updated in MARCH, it’s now almost JUNE and you people can’t figure it out even though I’ve sent in all the relevant information.
The person I spoke with today was so RUDE that it’s prompted me to write reviews on all the websites I can find.

It’s too bad I have to give these people any stars. I am surprised they are still in business after the way they treat the people who own property and use their hard earned money to help put food on their tables (I know one particular woman who takes advantage of the food being put on her table). Problem solving, making their owners happy and safe are definitely not within their skill set or business structure… this is only one of many examples.
We have an issue with a few drunks in the building that party loudly until 3am on the Weekdays. It is becoming a bit tiresome, especially since I have to be up at 430am for travel often. I, along with 3 other people in the unit that I know about have called the police and they finally told us, since it is in the building we have to let management know and they will issue fines if needed. I and these same people have tried contacting Deborah at the management company complaining about a particular recurring incident in the building. Even stating in my voicemails I would appreciate a call back in regards to this issue so I know steps are being taken to fix it. It’s been about 7 months and follow up voicemails here and there. I finally got a hold of this woman’s assistant, who rudely explained to me that I can write a letter, like I was interrupting her job or something. I wonder where my complaints and letter have gone… nothing has been done.
Here is their BBB rating. CAREFUL…

McGill Management is by far the WORST management company that ever existed on planet earth in the history of management companies. I live at Deer Creek Condos, and the board, full of fools, hired these incompetent losers. They are rude when they answer the phone and talk with you and they NEVER respond to anything. Take heed renters and condo owners and board members who want to «save money because McGill is the cheapest management company out there». McGill Management has a low price for a reason… they are HORRIBLE!!! They have no problem sending letters to fine you to your apartment/​condo if you put a welcome mat in front of your door, but will take WEEKS to fix the water heater. We have had ZERO hot water now for THREE WEEKS. I personally, have been going to the gym to take a shower and my husband showers at work. But we shouldn’t have to!!! This is supposed to be our home!

They manage my condo in McHenry. Although I use the term manage loosely. I could tell 1,000 stories, but I’ll just say this… the Christmas lights are still up and lit all over the community. It’s almost April. I’ve called three times. Nothing.

I wish I didn’t have to give a star because they don’t even deserve 1. I purchased a townhouse that they manage and from the very first phone call I had a bad experience. They are rip offs to start. They charged me $ 155 for a copy of the condo policy when I explained I was purchasing this home from a family friend and asked if anything could be done as most companies do not charge for this or if they do its under $ 50 I was rudely told if I want to close «I better pay for it». and they could not help me and hung up. (I work for a large insurance company that insures associations and we charge nothing for this paperwork)
Next we move in I received absolutely no correspondence from them. I hounded them for months to send me a payment book as well as get me in there system so I can make my association payments online. After 2 months they finally set me up online and have sent me a payment book seriously every month, maybe that’s where the $ 155 goes? So I am happy I get to log on and make my payment online for the association dues which are $ 309.00. They of course charge you a fee to do this but on top of that the max amount they will allow you to submit is $ 300 so I would have to do two transactions one for $ 300 and one for $ 9 and of course be charged a service fee on both! what a JOKE! So. now I have to mail my payment in which takes them weeeeks to process.
My last run in with them was when we decided to get DishNetwork. They require approval before we can move forward with installation… so fine I fill out this pointless form and send it back the same day that was 12÷20÷13 it is now 2÷10÷14 and I have never heard a word from them on it. I sent numerous emails and rescheduled my appointment 3 times and the manager of this company will not respond to me. One of the girls from the office finally told me he had been on vacation and was the only one who approves these requests, I asked for his phone number and she would not give it to me… All I have is his email and he wont respond I even told him I was going to the BBB if he doesn’t respond to me and never heard a word… this place is a joke you better believe I will be at the next board meeting to talk about this joke of a company.

I tend to agree with the other writers. Our Village Station Area in Grayslake, IL is ran the same way. Although I have been living here since these town homes have been built and management has changed the past few years to this one and I’ve been experiencing this area becoming a crappy neighborhood with surrounding neighbors that do not care about the way a yard should look when it comes to their dogs messing a yard up. For those who do like to have a nice appearance on the outside and enjoy gardening this place will not be worth it to you to keep spending the money on your yard when management doesn’t care. This area has become a dog area therefore roaming dogs in the neighborhood is suppose to be prohibited but still goes on.
BEWARE ALL MILITARY FAMILIES in general and that have a husband as a geobachelor this place is not for you as far as getting a response or help from this company having to do with anything within the neighborhood or neighbor complaints period. They apparently do not care to help military spouses & their family. Every time I’ve complained Ive gotten either no answer or NO HELP but when the neighbor complains with NO PROOF I’ve gotten ridiculous warning notices! I do not recommend this housing area at all!!! Since this place is based on a home owners association police can only do so much which is basically no help so seek elsewhere to live especially if you have little ones wanting to go outside to play, you see dogs off their leashes or dog, and owners in your yard! Let alone your neighbors letting their dogs bark on a constant everyday basis therefore the walls in these town homes aren’t made to withstand the constant noise and especially the slamming of all doors! More and more I see townhouses up for sale and I don’t blame them! As for the winter plowing for your area behind the garages are slow coming and hardly any salt is put out as well. You will either find yourself shoveling or buying and putting out your own salt. When you have neighbors that are parked out in back of garages it is hard to drive when it’s slippery out and fear of hitting their car trying to get into your own garage. But then again cars aren’t suppose to be parked out there after 2inches of snowfall and yet the neighbor has parked outside all winter long and saw no tickets on their car for this. Again, this is what’s to be expected here so it seems. Used to be a great area to live in. It’s not worth paying to buy or lease here. Too much bs to deal with here.
2015 Nov. update… Management has change again! and this new one picks and choose which rules will be allowed for some and not for others. Parking guests I was told are now allowed to stay overnight more than 2 nights as long as they are parked in their host parking spot directly in front of their host garage regardless of snow or ice. Those trying to get in & out of their garage can have the difficult task of not hitting guests cars on these icy roads. I happen to live right in the middle of 2 houses on both sides of me! UNLUCKY ME! As well as I had to use a hammer to break out all the ice pack along the front of our garage so that my car wheels wouldn’t spin in one spot like they have already. So be prepared to buy your own rock salt, heavy shovel, and hammer to do it yourself. Looking forward to see what other rules management picks and choose to keep or change. Definitely not a place for MILITARY FAMILY and or SPOUSE to live at unless you can deal with standing up for your rights/​rules and deal with your lazy & break the rules neighbors as well as getting yourself out of your garage and or front door in the winter! Management — Neighbors — Dogs galore! OH MY!
Each year it gets worse here! Leaving this place soon!

Not going to lie, this company needs some work. You can never seem to get to the right person and when you do, they don’t answer. Hope they actually read this and fix things.

I agree with the other post about McGill Mngt. They are horrible to deal with, their customer service is awful, they get back to you when they feel like it and their emails are not professional. I went to the board meeting and they were very rude and unprofessional and didn’t care what I had to say, defending the board members when I presented them with pictures they were in violation of. One board member doesn’t like me and has harassed me with BS fines/​accusations for nearly two years now. This has been the absolute worst management company I have ever had in an association. Think twice before getting into an assocation that has McGill Management running it.

Terrible management company. I would prefer to give them zero stars (or negative stars) but one is the lowest possible option here. I had a fire in my condo and there were certain things that were my responsibility to fix and others that were the association’s responsibility. The fire was almost a year ago and they still haven’t fixed the repairs or given me the money to fix them myself. They were paid by their insurance company to make the necessary repairs but instead of using the money for the purpose for which it was given, they have chosen to pocket the money. Insurance fraud? Sounds like it to me. Horrible company!!!